I was looking for someone to replace the batteries for my 4 watches. The lady in the jewelry…read moresection explained that they do not do this - she referred to another store nearby that changed her watch batteries- she actually showed me where the store was - above and beyond- Thank you

Was in Erie Pa on Mother's Day and we decided to stop at the Mill Creek Mall. I purchased two pair…read moreof slacks and we drove the 2 hours home. I put the pants in my closet pleased I found a pair for a specila occasion on Weds the 15th. Reached into the closet for those pants and discovered the ink security tag was still on them! I was furious! I get mistakes happen, but darn it!! I just hung up with Justin the Sales Manager (after getting bounced to two other departments) who sounded like he was 17 years old, had marbles in his mouth and a sinus infection as well. I explained what happened and he asked me to bring them back. I again stated I was 2 hours away from his store and an hour to the nearest Macys from my home. After a number of "ummms" he offered 25 Macys bucks for his store and that was the best he could do. I wasn't looking for anything outrageous - a gift card to compensate for my time and gas....no he couldn't do anything else. Not impressed with my first time at a Macy's - definately my last!!

Laurie was rude and unhelpful over the phone. When asking question about surcharges on the order,…read moreshe smugly repeated herself, saying "because," rather than have a real conversation as an adult. Charging more money (especially after the fact) for larger orders is completely backwards, and to be met with a smug take-it-or-leave-it attitude coupled with a child's argumentative reasoning is embarrassing.

Great location very nice employees they always have amazing deals boscovs is a must go to store no…read morematter where we travel.

If Ross depends on internet information as advertisement, PLEASE eliminate that NINJA with the…read moreorange hoodie and mask as advertisement. A Total turn-off. Who thought that was a good idea? I mostly see Normal people when shopping there. That head shot is Not attractive at all! I almost Always find a good deal while shopping there. Come on Ross, you can do better!

Ross is the nation's largest off-price retail chain. I think that their store in Erie has similar…read moretypes of merchandise as do their stores in other areas. Ross buys overproduced and unsold merchandise from manufacturers at a discount. Typical merchandise includes clothing, footwear, linens, home decor, beauty products, housewares, etcetera. When I was walking around the store, I noticed that the racks and shelves were full of miscellaneous merchandise. Especially for clothing, customers must really sift through the racks to find what they like. I selected a bath mat for $7 and a jar of fig preserves for $4. Both of these products had prices that were significantly lower than what other retailers would charge. The cashier interacted with me in a very friendly manner. Overall, Ross is not one of my favorite stores, but I like to shop here occasionally to find bargains.

West Erie Plaza is a town center or strip mall that has roughly 20 tenants…read more Several stores sell merchandise such as medications, shoes, clothes, pet supplies, pottery painting, interior decor, etcetera. Several restaurants include Cork 1794, Chipotle, Jimmy John's, Pinkberry, Icing on the Lake, and Bar Ronin. Other businesses include banks, a physical therapist, and a gym. A few storefronts were empty, and a large empty space was fenced off in the parking lot, but overall the buildings looked nice. I visited this mall to eat at the restaurant Cork 1794, which I highly recommend. I easily found a parking spot in the lot outside, and the area was safe and clean.

Millcreek mall has a awesome selection of stores!! I attempted the bungee flight along with my…read morecousins and brother, and that was fun but made me a little motion sick after. The bungee flight was supposed to open at 11 am, but the worker didn't arrive until around 12:30 pm. The food court had good selection, and the overall mall was very clean. Great place in Erie!!

Chinese restaurant in the food court- the Lo Mein was the best of this meal, the broccoli beef…read morelacked flavor, and the pork rib was a little too sweet for me but very flavorful. Food was moderately priced. I would go back but try something different. Service was very quick and pleasant.

Okay thank you so much to the person who returned my purse and phone that I left at the self check…read moreout today. I appreciate the young man at the customer service who gave them to me. God Bless you good people.

Three days after Christmas, and the store only has 3 out of 13 registers working. It's a Sunday,…read moreand the store is full of shoppers. Lines are incredibly long. If you want to compete with Amazon and stay in business, I suggest you open more registers. This is ridiculous. No one is going to want to shop this store if lines are this long. Amazon is definitely looking more enticing than dealing with this!

Havent been to this location in awhile, decided to stop on the Black Friday Erie shopping trip…read more The store set up was different then last visit. Its a clean discount store similar to Marshalls, TJ Max...Depending on what your looking for your sure to find a bargain, or pick up a designer name brand cheapier. The shoe selection depending on taste, will it least give you a laugh on unique styles or a new pair of shoes.

Customer service is horrible. They are so mean, and rude. They may have good prices but you may…read morenever cash out. Waited for a 15minutes for Debbie the key holder to decide to cash me out. She definitely does not know how to multitask.

Their online service in terms of answering questions leaves a lot to be desired…read more They will highlight an item but not accompany with a price. You see many responses to the post, asking for the price, but you don't see a response. I recently commented to a person inquiring about the price, that they don't post or respond to price. I was referring to sharing it online. Well, it hit a nerve because they responded rudely, privately to my comment. Was it really necessary to be snippy and say, "There..I responded."? Not all local businesses earn support.

What a lovely discovery! I found more than I expected and was pleased to find a good sized men's…read moresection. Check it out; it will Be worth it!

They do not answer the phone, and mgmt never answered, on hold for over 15 minutes!!! No wonder I…read morenever shop there anymore!

Visited on January 7th and was informed their system was down and they could not process any…read morereturns, exchanges or sales. When I inquired When the system would be working they said they didn't know. I said I'd be back in the area on the 15th and wondered if it would be up and running (as a joke since I figured they wouldn't be out of commission for a week) they said maybe but to call first. Today I called the 855 customer service number and was essentially told I was lying that no stores were down. I then tried calling the Erie store. After being on hold for 14 minutes, 33 seconds I gave up. It's a shame that customer service is so terrible since I do like their products.