I wish I read the reviews before ordering online. I ordered…read morea hoodie I from a brand that's hard to get, they had it in stock and it was on sale so I thought why not. I'm 5'6 so I'm a medium at most and that's what I ordered. When it arrived it was a XXL and thought the brand shipped the wrong item and they'll make it right. Sent an email explaining the issue, they asked for an order number, gave it to them. They must have figured out yes it was their fault, and now have ignored my follow ups. Super disappointed and not a trustworthy business. Will be dealing this with my bank and the Better Business Bureau). If they fixed the issue they have a sweater back at least, now chase will just refund the money and they don't get the sweater back. Sometimes it's just better to do good business and what is right.

Unethical practices and terrible customer service! I ordered 3 kid Jordans at the same time to take…read moreadvantage of one shipping charge but they only shipped out 2 pairs without notifying us which defeats the purpose of buying them all together to save on shipping costs and to add insult to injury, one of the Jordans didn't come with it's original box/wrapping which caused scuffing all over the leather from bouncing around in a generic, improperly sized box during shipping. If they were upfront and notified me about the incomplete order and the missing boxes and accessories, I would have obviously just cancelled the order and order from somewhere else but they shipped out the botched package anyways. I contacted them and they assured me they would look for the 3rd pair or "take care of me" for the issues. After some more back and forth, their only resolution was for me to ship the shoes back to them but they refuse to refund the original cost of shipping the shoes to me even though they botched the whole entire thing. So they wasted all my time and won't even refund the original cost of shipping i paid to have the order sent to me even though they messed it up.

I've been looking to get more serious about running lately and decided to get fitted for running…read moreshoes as my $15 Payless sneakers weren't cutting it anymore. Cameron was ready for me as soon as we walked in the store. He was attentive, knowledgeable, and open to the feedback I provided about each of the shoes he recommended to me. He was able to analyze my gait and get an idea of what I needed based on the answers I gave to his questions. He was also able to recommend some compression shorts to my husband while we were there. We never felt pressured into purchasing anything and it's clear they run a smooth operation. The price we paid for the shoes I picked out were comparable to what we found online as well. YRC is definitely a gem of a store on Michigan Ave and an excellent resource in Ypsi.

Ypsi Running Company stood by their product recommendations and gladly exchanged a pair of shoes…read morethat I was not happy with. Great customer service and professional business practices.

The bracelet on my Omega watch broke. They tried to fix it but could not. Ready to pay hundreds of…read moredollars for a new one Mike said that that bracelet might be under recall. After checking it was and I got a new bracelet for free. They could have told me different and I would have bought a new one but the honesty and professionalism by Mike and Lewis jewelers staff is why I will always go there.

They treat you like family I almost exclusively try to get…read moremy watches from them. 10/10 recommend. Professional and clean environment.

Such a cute Ann Arbor (hidden?) gem that I will always make a stop at to check out. It's located on…read morethe second floor of the Kerrytown Market & Shops. If you're going up the red stairs from the downstairs grocery store/entrance closest to the farmer's market, it'll be the first store on your left past the Kerrytown chime. 16 Hands is just an absolutely wonderful store, stocked to the brim with so many unique goodies and gifts. When I say unique, I mean unique - one of a kind! There are so many things here that I have genuinely never seen anywhere else, and I'm someone who naturally gravitates to tchotchke stores already and would like to think I have seen a vast selection already! There's always something new here each time I go, so I strongly recommend that everyone come and take a lap around this store to see what treasures are lying in wait to be discovered by you. Prices are reasonable and have a great range of options for all kinds of budgets. Highly recommend checking this shop, and frankly all the second floor Kerrytown shops out! 16 Hands is by far my favorite though!

It is out of business. So sad as I loved this store. Have shopped here for years. They had so many…read moreunique hand made items.

great sign solid downtown location…read morei like the SAMS tshirts (nice price) Ann Arbor is definitely worth checking out

So many Levi's so many different color shirts to match the Levi's I love this store. The people in…read morethe store are very helpful very friendly it's a wonderful place to shop!

This shop is great. A huge selection of skateboards / accessories, and apparel. The guy running the…read morestore was extremely helpful and kept the place super clean. If you are a skateboarder or are looking to learn, definitely check this place out! I forgot to snag some photos, but I will be back soon to take some! *COVID-19 Update* The employee was wearing a mask which was awesome and limited how many people came into the store at once. Skate shops in general are having a hard time getting stock due to the pandemic, but this place has received more shipments than most places I've been to.

Took my son here to buy his first board. Place is great! The owner is very knowledgeable and helped…read moremy son with getting his board. We also met CB who is the coolest little pup. Definitely would recommend this shop!!!

I was really surprised they wouldn't accept a debit card payment under $5 it's a real inconvenience…read moreand the first time I ever ran into it with any business. I'm used to a DEBIT card option and a .50 upcharge for under $5 but wow no I'll just continue taking my business elsewhere......

lately every time i purchase a wig at all of these beauty supply stores, and online, the wigs are…read more"hideous" and looks nothing like what is on display or on the website. i asked to just look at the product before i make my purchase, but of course they don't let you do that because they know the majority of their wigs are "ugly and clownish looking". and of course they have that all sales are final disclaimer so your just stuck with an ugly wig and money wasted. we need to band them and their vendors. i am so... tired of this!!! nothing but a bunch of legal crooks exploiting the black community as usual.