The bracelet on my Omega watch broke. They tried to fix it but could not. Ready to pay hundreds of dollars for a new one Mike said that that bracelet might be under recall. After checking it was and I got a new bracelet for free. They could have told me different and I would have bought a new one but the honesty and professionalism by Mike and Lewis jewelers staff is why I will always go there. read more

They treat you like family I almost exclusively try to get my watches from them. 10/10 recommend. Professional and clean environment. read more

I went here to get a watch band adjusted but started looking at watches. Yusef was very helpful. He fixed and gave me information about the band and showed me watches. They have many luxury watches and jewelry. Rolex, tag heur, Breitling and more I end up walking out the door with a great watch. This is a great place to go. Friendly and informative. I will be back in the future. read more

Lewis Jewelers - Watches TAG Huer - Jewelry Near Me - Ann Arbor, Michigan

I love going into Lewis Jewelers because everyone is so helpful and knowledgeable. They don't hesitate to treat you with utmost gracious service. I was especially touched that Noreen Masropian not only put in new watch batteries, but , graciously cleaned and fixed some fine jewelry for me and adjusted my husband's watch, with a big smile and friendly conversation. I was really pleased, I always am, with the first class treatment there. Honest and reliable service, and even though it's super elegant, you feel like you are treated with old-fashioned good service. read more

I came here and received a quote for a new piece. I unfortunately lost the business card with the quote on it but went back into the store hoping to review the quote. Turns out there was nothing saved in my account. They had another staff member assist us and get us a new quote, which ended up being about double the price of the first one. They couldn't figure out why the cost difference was so high so we asked them to price things out two different ways. After almost two hours in the store, I had to leave. We asked them to email us the updated quote when they were done with it but we have never received this. We ended up finding a similar piece at a different place for a better price. read more

I went in with a Seiko pogue that I bought online that had stopped working. Even though I hadn't bought it from this store, the staff were very helpful and confirmed the watch as defective. They filled in the warranty and sent it off to be repaired. I then enquired about their Seiko collection and they helped me choose a beautiful Seiko 5 automatic. Very pleasant and helpful experience. read more

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I have always received excellent customer service from Lewis jewelers. polite , informative

Came in for an appraisal and was blown away. The atmosphere was open, welcoming, and luxurious. I was offered coffee or water while I waited for my appointment. They also have security in and outside the building. The entire place just sparkled. read more

Amazing experience.ty ladies u r the best . I walkways leave with an amazing piece of.

Great customer service and gorgeous jewelry. Went in to get two watches resized and Devin did a fantastic job with both watches, he even replaced the batteries and set the time in them. Was in and out in less than 20 min. Thank you! read more

Lewis Jewelers - watch - Jewelry Near Me - Ann Arbor, Michigan

I am a part time nanny and work with a child with nonverbal disabilities. I visited the plaza this weekend to pick up food at a business immediately next door. I was unable to find any parking in the lot or any spots around the building which presented a problem since when we got there the child expressed apprehension about getting out. Lewis Jewlers has an entire section of the lot marked off for themselves, which is entirely fair if that is part of their lease agreement. Unable to find anything else, I parked in the further spot (there were over 10 open spots currently), rolled down my window to show myself and the child in the back, and indicated I was going to come ask as question. As I greeted the security officers working to explain the situation-before I could even get my greeting out the security officer cut me off and told me to leave. And started to going on about how this lot was for paying customers only. When I finally managed to get a word out and indicated that I needed to just grab food that was already ordered/paid for by the child's parents and that we had been circling the lot and had been unable to find anything else. The security officer cut me off again before I could finish speaking and told me to leave. I thanked him for his time and left. I totally understand there are rules and I'm not arguing even that the security officer should've made an exception but I thought it was very disrespectful to 1) assume before I had a word out of my mouth I wasn't a customer and 2) cut me off repeatedly and use a tone that was frankly condescending. I've worked in customer-service facing positions before and have also had to enforce rules before that not everyone has loved, and personally I would never speak to anyone this way. A simple "no" and a kind (or even neutral tone) would've handled the situation. The food was for a group gathering later on and I was sure to share my experience with this business with the parents when I returned and in turn, heard them sharing with their friends at the get together. Hopefully this business considers showing people courtesy and respect in general and not just patrons. Again, the issue was not with the security officer NOT making being able to make an exception, but rather the contempt and direspect I was treated with for just asking a question. Do not recommend doing business here if this is how they treat people that simply happen upon the plaza. read more

Lewis Jewelers are thrives.I picked out a stone that was a natural ruby. When I picked it up it was replaced with an inexpensive lab stone. The price was 5 times more than the value of the stone. Dave Lewis provided an inflated appraisal. He is dishonest and nothing like his parents. Beware! If zero stars were an optionI would rate it so. read more

I had a terrible shopping experience attempting to purchase an engagement ring at Lewis. The sales associate was condescending, would not listen to my preference for platinum over white gold (I am active and mildly clumsy and don't want to re-plate my ring annually), and thought it was amusing to say she had the information but wouldn't give it to us when we asked whether there was a chart that showed how each of the 4Cs impact price to optimize our diamond. Since our experience with her wasn't amazing but we liked the expensive ring she helped us pick, we decided to sleep on it and *scheduled a follow up appointment*. When we arrived she was working with another couple near the beginning of the spiel while 3 other team members stood in an empty shop. She did not pause to greet us or apologize, just kept raising her finger to let us know it would be a bit. More than 20 minutes in, another team members finally realized we might be upset and offered us a drink. At 40 minutes and no real acknowledgement we decided to take our business elsewhere. read more

Nice larger location in Westgate Mall. The watch repair and salesman, (Rob?), helped me again and won me over. Had trouble with my watch with the new battery, and he got it started again. Who knew, demagnetization? I was pleasantly greeted by staff, and the store has a much nicer flow to view the merchandise with plenty of parking. Near the library on the other end of the lot. read more

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Lewis jewelers is our for to for more than 10 years now. Gifts, repair, cleaning, batteries, etc. the prices are fair and the sale people are the best. They have gone through some changes over the years, such as, they don't carry Pandora anymore. My husband always built on to my bracelet for holidays and birthdays. It was easy for him to shop as a bead or five was a safe buy. Sadly no longer at Lewis. I don't think I would have ever started Pandora if Lewis hadn't carried it. Their custom designer is working on an anniversary ring for our 10year. In the meantime, I still enjoy the last custom from our 5 year, that was built from my engagement then wedding ring. If you have an idea, need inspiration or just want to look, definitely stop in. Easy to find on Stadium, across from the post office and next door to Speedway. read more

Lewis Jewelers - Engagement, wedding, then customized to 5 year anniversary. - Jewelry Near Me - Ann Arbor, Michigan

Such amazing customer service! Could not recommend them enough!!! Store is so organized, I was helped immediately and was given thoughtful service. read more

I really hesitated whether or not to give this review, but ultimately decided it was the right thing to do. I came in Saturday to see some engagement rings. They had a large selection online, but the selection at the store was even bigger than expected. Very nice. Unfortunately, the saleswoman wasn't. When the receptionist asked her to help, she couldn't have seemed more uninterested. Despite the heavy traffic in store, she was just leaning on the counter texting on her phone. The receptionist saw her disengagement and offered us a drink to quell, which was nice. But that was the last of the niceties. The saleswoman (Carrie) persisted in acting extremely annoyed by my presence. Every question felt like an inconvenience and every comment brushed off or met with an eye roll that I can only hope she thought I didn't notice her doing. I'm hoping to only buy one engagement ring in my life, but good gracious this dampened an event that should have been very special. All because a seller of jewelry found it inconvenient to sell jewelry. We'll take our money elsewhere. read more

I had the pleasure of working with Devin, who helped me find the perfect watch. He's extremely professional and truly makes you feel understood. It's clear the staff genuinely cares about listening to your needs and working with you, rather than just making a profit. I highly recommend anyone in the market for a watch to visit this store. They'll work with you to offer a great deal, often comparable to prices you might find in the gray market. Definitely speak with them first if you are near the area. read more

My fiancé went here twice to try and buy my engagement ring and the same girl just kept giving him the price on rings instead of showing him what he wanted. It was CLEAR BOTH times she was judging him off his looks on what SHE thought he could afford as he could only sneak there in his work clothes. SO glad he took his hard working self somewhere else to spend his money. Huge loss $$$$ for you guys. Next time so don't be so rude and judgy. read more

Do not service your pieces here unless you want them to come back damaged. I brought two quartz watches in for battery replacements, and the person who serviced them scratched both case backs in multiple places. I brought them back in to address the scratches, and they brushed the machine finish on one to a point that it is now very dull and scratched-looking. Moreover, there are now smaller though more apparent scratches on the sides of the watch case, and my leather band was additionally damaged--no doubt when someone was trying to rub out the original scratches. Very dissatisfied. You're better off sending your watches back to the manufacturers or buying the tools to do them yourself. read more

Lewis Jewelers - Scratch on side of watch case. - Jewelry Near Me - Ann Arbor, Michigan

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My mother was in from out of town and believed she needed a battery in her watch. A friend recommended Lewis Jewelers. We went to Lewis Jewelers and had a battery installed for $30. The price was about twice what my mother's local (another state) jeweler had recently charged for a battery install, but she wanted the watch repaired, we didn't know where else to go, and they were recommended. A couple days later the watch was running about half the time, so back to Lewis Jewelers we go to ask them to take a look. After checking the watch, a gentleman comes out and tells my mother the watch is running slowly because it needs a cleaning, and a cleaning would require a $500 deposit and the total may be as much as $700. The gentleman assured us with his decades of experience and expertise, doing this for hours every day, that a cleaning was the issue. We declined to have the watch cleaned. A week later, my mother calls from home after taking the watch to her jeweler. He tightened the screw holding the battery and the watch is now working well, no cleaning needed. This was my only experience with Lewis Jewelers and with their reputation I am sure they have helped many people. However, I would recommend getting a second opinion on any expensive repairs, or possibly even going elsewhere for routine maintenance for things like battery replacements. read more

This is my go to store for all repairs. If I were in the market for new bling, I would go here. There is ample staff, and they know their stuff. They present you with options. You could spend this and get this, or we could do this, and it will cost you that. I appreciate knowing my options. The only reason they don't get five stars is that they are a little pricey. read more

Looking for battery at good price and they promptly responded with the price on their yelp page as soon as I requested a quote. Greeted immediately after entering. They took the watch and changed it in 4 mins and then I showed them my yelp check-In which got me a free battery change on my 2nd watch. Boom 4 more mins and I walk out happily while an elderly gentleman staff wishing me good night and for using their services.See that's what we call customer service. Simple and Quick. They Charged $9 for battery. One of Staff asked me to take a look around while they were changing the battery but I was lazy sitting in the chair as the shop is about lot of jewelry which is not really my interest but if you are looking for some good wedding ring then you must check this place. Pros: --------- Friendly Staff Great Customer Service Good Collection of Watches Lot of Wedding rings and jewelry Free Battery Change for yelp Check In Lot of Parking Cons: --------- None to me read more

Lewis Jewelers - Holiday Spirit - Jewelry Near Me - Ann Arbor, Michigan

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Wonderful experience, every time. My fiancé purchased my engagement ring, (amongst a few other gorgeous pieces) from them. What they don't have in-house, they will go out of their way to order in. I was incredibly surprised that they were able to acquire the center stone of my ring in the desired cut, color and clarity. Thank you, Sara and David, for your service expertise! We will be back for our wedding bands. read more

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Very personable and pleasant experience. I would recommend this for anyone looking for any kind of jewelry.

Ive bought my wife's engagement ring here, my wedding band, and a few other items. Everyone always gives you 100% attention and nothing has ever been pushed on me. I had my grandmothers diamond from her ring put on a new band and they did a fantastic job with it. Customer service is 10/10 read more

I recently had our watches resurfaced and polished by Mike. Before both watches were very scratched(deep scratches) and dull. I really didn't think they would turn out as they did because of how rough they were, but was pleasantly surprised when we picked up our watches they looked as if they were brand new! I would highly recommend Lewis Jewelers for their quality work. read more

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Loved the staff! They reposted my solitaire diamond studs so they would lock. When I was there I saw all of their amazing diamonds I had to upgrade my wedding band...I love it! The staff is great and no pressure sales. read more

Lewis Jewelers - Jewelry Near Me - Ann Arbor, Michigan

We have had NUMEROUS experiences with Lewis over the last 20 years, and every single one has been simply SUPERB (we just got back from another one, today, in which they're doing custom work for my son's engagement ring). DK is my go-to watch guy (8 watches and counting); and Keith is a FANTASTIC design and customizing guy. Can't speak to the negative reviews below, but what I CAN say is this: we have had SEVERAL instances in which the Lewis staff has specifically counseled us to pursue pathways that run AGAINST their financial gain - that is, given us advice to NOT have work done that they could have profited from, but felt that was unnecessary. And their customer service - attentiveness, kindness, competence - is second-to-none. There's a reason they're an AGS-certified store - the most important certification you can, and should, look for in a jeweler. THANK YOU LEWIS; and especially thank you DK and Keith!!! :-) read more

I have been a regular customer at Lewis Jeweler's for many years, I keep returning b/c they are talented artisans. Reliable & Honest! Jeweler's who design/create art, treat you like a close friend and are happy to offer you the option to upgrade your jewelry w/their many, many selections of quality jewelry. They carry Movado, Tacori, Hearts on Fire, TagHeuer, Elma Gil & many more. Lewis Jeweler's engraves, and will set you up with the jewelry of your dreams. I personally have purchased diamond rings, earrings, necklaces and bracelets from them. I have never been disappointed in their service & attention. read more

Lewis Jewelers - I'm a satisfied customer! - Jewelry Near Me - Ann Arbor, Michigan

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They are honestly very very good at what they do. Thorough kind and helpful. They let me sell them my Diamond ring that I didn't use and were very fair and honest. I can't wait to go here to get my rings soldered together read more

This review is for an Online only order. I was referred to DK from the Nick Shabazz Youtube channel. I worked with DK in getting a Railmaster along with an extra strap. The transaction and customer experience was superb. However, the order did not go smoothly. My watch was left on the front porch by UPS when the shipping label clearly stated that signature is required and it seems that the watch smith might have had issues with the screws as some of them had signs of damage. However, DK agreed to send out 4 extra screws and requested Omega for some extra links for me. Handsome and understated watch and excellent customer service. Thank you! read more

Lewis Jewelers - Damaged screw - Jewelry Near Me - Ann Arbor, Michigan

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I came in to get a quote on fixing my silver necklace. A stone, which had been epoxied on, had fallen off. They ended up epoxying the stone back on for free!! read more

Lewis Jewelers - Fixed my necklace for free! - Jewelry Near Me - Ann Arbor, Michigan

I was determined to find a specific Omega watch so I began calling places locally. No one in my area had the watch and most all said they wouldn't be able to get it for months. Luckily Google mislead me to think I was calling a Lewis Jewelers here but I ended up calling DK at Lewis Jewelers in Ann Arbor. Unfortunately he didn't have the watch either but he would be able to get it to me quicker than any other place I called. I was a bit skeptical as this was too good to be true but I did my research and the place is a trusted Omega dealer. The watch is also genuine with all the paperwork and full US warranty. DK treated me like a friend I've known for a long time. That's the kind of service I look for especially considering I haven't even met the guy. I definitely plan to make Lewis Jewelers my permanent go to for any future purchases! read more

Could not have had a better experience purchasing a new Omega Seamaster with DK. He was a pleasure to work with over the phone and made the whole transaction seamless. Can't wait to purchase another watch with him in the future and will enthusiastically recommend Lewis Jewelers to my family and friends! read more

Took in over 30k worth of gold and diamonds today (I know the worth since I have appraisals). Showed the items as well as the appraisals to the lady behind the counter. Who said "those are useless we dont need those" knew then and there how this was going to go. Was then offered $2,600 for three rings, one huge opal, three 1ct + diamonds and a large chunk necklace which had one of the diamonds set in the center. I just laughed and she asked "well what were you looking for"? Laughed again and said a lot more then that. "Well we have appraised value and cash value". Wanted to blow up so bad but my fiance dragged me away. You're telling me that you'll give me 10% of the worth of my items? Also that you arent going to turn around and pop those stones out and sell them for probably 8-10k a piece? I get overhead and all that I've ran businesses myself I get it all. But to try and take advantage of someone because you think they are hard up please. I'm not some typical out on his luck and needs to sell these to put food in my kids mouth kinda guy. So my point of this review is to warn people about going to them for buying or selling. You've been warned that they are going to fuck you over so just stay away. read more

I can't praise Lewis Jewelers and especially Keith for his kindness and patience enough. went to Lewis to shop a bit for an upgrade to my engagement ring for our 25th anniversary. I had a general idea that I wanted either a bypass or cathedral setting. I worked with Keith to find a beautiful Michael M cathedral mount. Keith encouraged me to look at the Michael M website for any other styles of interest. There was no pressure to make a decision to purchase that first visit. I found a couple more options and sent an email to Keith asking him if he could order the settings for me to see in person. A few days later, he contacted me that the settings had arrived for me to view. I went in with my husband to make the final selections. All of the settings were lovely, but the original one was the winner. Choosing the diamond was the harder part. Keith was very patient and explained to us what to look for and how to balance the 4Cs and get the best option for our budget. He was careful to not show us anything that would blow the budget. I selected a larger diamond with SI2 clarity. We completed the order, went home and I had second thoughts about the diamond all evening. I called the store the next day and asked them to hold the order until I could talk to Keith again about the diamond selection. I went in a couple days later and we looked at a couple other options, including one that I liked from my first visit. I chose that one as an slightly smaller SI1 and felt much better (and it was a little under budget). The ring was mounted and sized in a few days. I absolutely love how it came out! Thank you Keith for your amazing patience and kindness! Hope all is well. read more

Friendly and quick service. I have been going to his jewelry for many years when looking for quality jewelry, watches or to service my existing watches. I would highly recommend. read more

This is the only place I'll go for any jewelry that I buy. I've had my ring re-sized twice there, and the second time they didn't charge me. Never had any issues, and they've always been amazing with their jewelry and customer service. Highly recommend. read more

VERY dishonest, they sold my 84 year old Mother a bunch of jewelry when they knew her mental status was off. My Mom had 24 hour caregivers due to her mental status. My parents had shopped at Lewis Jewelers for years so that man/owner knew my Mom, by first name. My parents have spent well over $150,000 in this store over the years. I received a call from our caregiver when my Mom was at Lewis with her. The caregiver asked if my Mom was allowed to buy jewelry and I said yes as long as it is within reason, caregiver then told me it was $84,000 and there were multiple pieces of jewelry, that was not ok. I called the Lewis store while my Mom was still there and asked to speak to the manager. He got on phone and I explained the situation with my Mom. He said you cant return, he said he already sized the ring. He then proceeded to ring up the sale on 3 different transactions so it wouldn't set off any bells when such a large purchase was made on her AMEX. Who goes out and buys a diamond necklace with sapphire, matching bracelet and ring, used Rolex, 2-3 pairs of pearls in one shop!! AND the Rolex was used, my Mom has never bought anything used in her entire life. This place is run by a crook and I will never buy anything here again. read more