very important it is not on kerr ave and is now in leland. good work, customer service, and…read morereasonable rates.

Absolutely terrible called with specific issue, told them the parts I needed and they scheduled me…read morea week out I left my car and they called and said it was done I came to pick it up and they said they didn't do the work they did the assessment and would have to order the parts and schedule me back in 2 weeks! Then they charged me $100 for the estimate! Needless To say that is the sketchiest business I have ever seen I would never go there and tell my friends to stay away. I was without a car for 3 weeks because they wasted my time I'm like cool a week away what choice do I have I will rent a car to get to and from work but then to tell me you had my car all day and told me the very same problem I told You I have and didn't preorder that parts is ridiculous absolutely terrible

I was very impressed by Matt and the service he provides. He explained everything in detail. With…read moreme being a woman I especially appreciated that because usually men marginalize you at car repair shops he's going to do the work on my car next week and I'm very excited saving me a lot of money from an insurance quote, paying out of pocket and not having any points on my car insurance

This company should write a book on how you treat your customers. I had a Dealer installed plastic…read morefilm on my car that every detailer would not remove. Mold had formed under the film and the car looked terrible. Not only did they remove it but the car looks brand new. They are fantastic and answered every question I had. If you go anywhere else for detailing you are just asking for a bad experience.

I was disappointed with both the results of the work and the way the billing dispute was initially…read morehandled. I brought my new vehicle in expecting exterior detailing and scratch correction based on the discussions beforehand. The final result did not meet my expectations, particularly regarding the scratch repair and overall exterior finish. The invoice listed "One Step Paint Correction" with a hand wash service for $200, but later I was told the pricing was actually intended to be broken down differently. That was never reflected on the invoice itself, which created confusion and disagreement regarding the services performed. To be fair, after I raised concerns, the company did offer to redo the work and provide additional buffing at no extra charge. However, by that point I was no longer comfortable bringing the vehicle back because the situation had already escalated into discussions involving collections, theft of services, the sheriff's department, DMV involvement, and vehicle liens over what I believed was ultimately a disputed service issue. I did ultimately pay the invoice to close the matter out, but overall I found the communication and handling of the dispute unnecessarily aggressive for a customer who acknowledged work was performed and attempted to discuss concerns in good faith. My advice to future customers would be to make sure all services and pricing are extremely detailed and itemized in writing beforehand.

Great guys, honest, cheap, and did the job very quick. other shops tried to scam me not themread more

Took my car here to get the driver's side mirror replaced. From estimate to repair, it only took…read moremaybe a little over a week. And the final cost was actually a bit lower than the estimate. Bobby is super friendly and does quality work. I highly recommend!

Neil and your lovely family! Thanks so much for the awesome repair on my car. After a deer…read moreincident, it looks like a showroom model now. Excellent workmanship from a true master and a great operation to work with as a customer. They are a busy operation but well worth the wait to get a quality job done at a fair price! Can and will highly recommend them for auto body repairs and painting. Cheers

Long story short. I got into an accident that was an estimated cost of $1600.00 and some change…read morefrom my insurance company. However, looking at my car I didn't feel that my bumper needed to be replaced like they were suggesting. I went to 3 other body shops around Wilmington who were telling me that they were just going to go off of what my insurance company suggested and another one quoting me over $2,000.00. All of the other body shops were telling me that it would be a 3-4 day repair. I was quoted $900 with Neil & was told he would be able to get it done within a day. And not only did he get it done within a day, but because it was just my fender being replaced (he also found the piece I needed, I just needed to buy it and pick it up because they didn't mail their parts) it costed me under 300.00 to fix. I dropped my car off at 10:00 AM & it was ready by 1:00 PM. I'll definitely come back to him if I get into another collision. Also, when he initially quoted me the $900, he fixed a noise my door was making from the fender being pushed in and the metal popping-- no charge for that.

This was my 2nd experience with Thomas Towing and they provided exceptional service! My car cut off…read morein 5pm traffic in Ogden, just off Market St. They were there in 20 minutes & towed my car to the garage. Thank you so much!!

I had an absolutely terrible experience with Thompson Towing through my Geico roadside assistance…read more My son locked his keys in the car, so I called Geico at approximately 11:50 AM. Thompson Towing sent a text with an ETA of 12:53 PM. Then the delays started. First, they pushed the ETA to 1:54 PM. Then to 2:55 PM. When I called to check, the representative simply said they had to "move things around"--meaning my wait time was pushed even further. At 3:30 PM, the driver finally called to say he was on the way but Work out a little bit I moved it hey buddy, hey buddy would take 45 minutes since he was across town. But unbelievably, at 3:50 PM, he called back saying he got another call! I am not exaggerating--this actually happened. It's clear to me that Thompson Towing does not care about Geico or its customers. I told Geico to put a note in my account never to send them again. If you're in need of timely roadside assistance, I strongly recommenend looking elsewhere.

Amazing what they can do to your car and make it look brand new! They did everything as I asked…read moreand requested! Great value for the hard work that they put into making me feel proud of my car again! Everyone was wonderful!

My truck was like new -- got the inside and outside done, and the team was so professional,…read morefriendly (but not annoyingly so), and I could not believe some of the places they were able to restore. I asked for the invoices to be broken out separately, as well, and they did so without needing a reminder or anything. They made it super easy. I will 100% be going back.

I just want to take a moment to recognize an incredible business that truly goes above and beyond…read more Exceptional service! Kind, thoughtful, and truly caring--this team goes above and beyond to help. Fast, reliable, and a pleasure to work with. Highly recommend!

Hi guys and gals I've had the experience to have to take my 2017 Silverado in to them after someone…read morehit my new truck in the rear bumper at the hospital in high point and I brought it to them and made an appointment to get it fixed and I'm very anal about my vehicle and it looked bet than when I bought it because the paint matched better than the factory, I couldn't believe it and I was so happy with the quality of the work I wouldn't go anywhere else thanks