We called this company to come out to assess a resident's AC problem and give us an estimate to…read morerepair the issue. They gave us an initial quote that was $858 after the $109 diagnostic fee for a simple repair to replace a fan motor. The cost of the fan motor is about $90 and the labor to install it should take less than an hour. We were in the process of getting other estimates to find another, more affordable vendor, but this company just came back out without authorization and did the work. Then they invoiced us for over $1200 saying that they also replaced the thermostat. The system didn't need a thermostat as it was replaced just a week prior and was brand new. Then they took our new thermostat with them. When we told them they performed this work without approval or authorization, they essentially said that is too bad and you have to pay the bill. I asked for proof that they had authorization to proceed with repairs and they sent an invoice with a squiggly mark (see photo). We were trying to dispute this and see what we can do to get something worked out or come to a resonable agreement about what to do because they did do work, but we would have never agreed to their pricing. The owner just decides that he is going to file a mechanic's lien on the property and does nothing to try to make up for the issue forcing us to pay because our lender would have had a realy issue with a lien. Now we are probably going to take them to small claims court to get restitution. Beware of these guys.

These guys are great. I've used them for several years and always been happy with the service…read more Techs are professional, friendly and always on time. Thank you!

I highly recommend them! They are professional, they get everything done in a timely manner and…read morethey also explain everything thoroughly so you know exactly what is going on. I have dealt with them a few times and will call them every time!!

my ac was out and I was recommended soil air by a friend. I called them and my ac was running a…read morecouple of hours later. mark was professional and efficien. I highly recommend skol air.

I had Anthony from Gordon's heating and air to come out and give me a 2nd opinion on an older unit…read moreI was advised was loosing coolant. It turns out it is good to go still! I really appreciate the honest 2nd opinion and when it does need to be replaced these are the guys.

We called this morning after a failed attempt to change our thermostat. They were able to fit us…read morein and the technician has already been here and got us up and running and the service was professional thorough and they will be our AC people going forward. Also very reasonable only a 75 service trip fee. Others were double. Junior was our tech he was outstanding !!!! Thank you guys !!!!

Bottom-Line-Up-Front, Savannah Air Factory is unequivocally a 5-Star HVAC Company!…read more We all know how brutal the heat can be here in Savannah. This company came to the rescue and really saved us. We purchased a TRANE XV20i from Old Coast Heating and Air Conditioning in 2018. The system is now 8 years old. The service we were receiving from Old Coast was overpriced, they sold us marked up parts, to include a replacement lightbulb for our RGF REME HALO-LED Whole Home In-Duct Air Purifier and would always upsell me during regular maintenance visits with adequate at best service. Additionally, we know now the $27,000 system purchased from them was not installed properly either. *********************BUT NOW???**************************** We switched to Savannah Air Factory after all our neighbors recommended them. They are now our maintenance company and our go to for all our HVAC needs! This company, undoubtedly, has better prices, service, and competency. They have an emergency number and a technician on call after hours (912) 944-8226. James was on call and he came out to fix the system temporarily so we could make it through the weekend until it could be fixed. Monday morning, I phoned their number (912) 665-6898 and spoke with Kaitlin. I explained our issue and that the system was down and she sent out Darren right away. Darren identified the problem, came up with the solution, and contacted TRANE Technical Support to verify it was the correct resolution. He accurately diagnosed a complex set of issues, including a failed evaporator coil, a refrigerant leak, step motor improperly seated, and sensors not set properly. Now, the system is running perfect, the way it was designed! Despite the extensive repairs needed, they handled the emergency seamlessly. They secured all the necessary parts immediately under warranty at no cost, offered transparent pricing for labor with no hidden fees, and replaced everything with absolute precision. Darren is a consummate professional, efficient, and very knowledgeable. They repaired the leak with a new coil, charged the refrigerant, and got our system running perfectly. Within no time, our home was ice-cold and comfortable again. Their emergency service is fast, honest, and high-quality. My wife and family are so grateful for their quick response and highly recommend them for any AC crisis! THANK YOU Darren, James, Kaitlin, and the whole team at Savannah Air Factory!

Jawan came out and performed my yearly maintenance. He was courteous and professional and made…read morecertain that the units were operating well. The price for the work that I got was well spent.

Incredibly responsive! Professional. Prepared. Realistic ! I…read morewill deal with no other.

Zac came to replace a part on our HVAC unit, but when the new part didn't work, he got the unit…read moreworking and ordered a new part to arrive overnight. The new part was received & scheduled for a convenient time for us. He was professional, personal, & efficient. Work was completed at a resonsonable price & we signed up for a service contract also saving us money.

This company has been around forever and it deserves to stay! Charlie Smith stood for honest, fair…read moredependable and very fast service, and when Lee West took over the business, those principles remained in place. He and his staff show respect for you and your home, look for the most inexpensive and noninvasive ways to address your problem, and they understand old houses and old systems. And in the heat of Savannah, they come quickly when you need them.

From the owner: Charlie Smith Air Conditioning specializes in residential and commercial heating and air…read moreconditioning repair, service and installation.

The first call to this company made the ultimate decision for my family. They were compassionate…read moreand concerned about not having a working AC in 90 degree plus weather. They were prompt in coming to the initial appointment to assess the issue then they were able to have the new systems in place immediately with only a few hours of turnaround between the assessment appointment which was the next day. The process was diligent and efficient. The price for two new units were to be as expected; however, it is a necessary expense and one that I was willing to invest in for peace of mind in the future. I appreciate the after care Canady's provides as well to ensure that the customer is satisfied. They will also do a follow check in about two weeks which lets me know they care about the quality of their services and are willing to stand by their name. They did not leave a mess and everything is in working order which I am very happy.

Horrendous customer service, extremely poor quality technical expertise and arrogant attitude are a…read morefew things to describe Canady's. They have grown too fast and charge exorbitant rates and treat very long standing loyal customers with gay abandon. I am a verty experienced engineer who has handled huge HVAC units and complicated propulsion and auxiliary machinery onboard ocean going ships as a Chief Engineer. I watched a Canady's technician working on my home HVAC unit and I was shocked to have hired them. The unit broke down 3 days after he serviced it and now it will take another 5 days for a technician (?????) to come out and see what the first nincompoop broke in my house. I want a refund and DARE their manager to engage in a conversation with me. ENOUGH IS ENOUGH and Social Media will hear about this and ALL my past SOUR experiences for a long time to come. I am ready to educate the Canadys Manager on the reverse Carnot Cycle and give hima few lessons regarding the latent heat of evaporation and the importance of PROPER CUSTOMER SERVICE. Go ahead and call me Canadys.