Getting a new phone overall took 1.5 hours from start to finish. The worker was kind, but they do…read moretry to tack on all of these "deals" to your quote. It was better than buying a car, worse than trying to checkout at a store that wants you to open a credit card.

This was one of the worst experiences I have ever had with purchasing a product, cell phone or…read moreanything else. The whole place smells of arrogance. They walk around like some king on a throne. I had purchased the phone online to be picked up in store, seems simple enough. The concierge met us at the door and asked if we had an appointment and I had. She then handed us to another sales associate who went and got the new phone. She asked if we wanted them to transfer the data from the phone we were trading to the new phone? Thinking it would be best to have everything taken care of on one stop I agreed to pay the $29. We were transferred to a different even more arrogant "A" who asked for a photo ID so they could except the traded phone and transfer the data. I showed it to them. After standing there for about 45 minutes thinking we would be finished soon they said, "this is going to take three hours". Maybe could have led with that in the beginning. We agreed to come back later and pick up the phone. When we returned, they seemed oblivious to the fact we were trading a phone in. They said they needed a photo ID to do that. I did not have it with me because I was only going to pick up the phone, right. So we took both phones and brought the trade in back the next morning. So yes, that worked well, three trips to the store. Don't do business with these people unless you want a challenge.

Would not recommend coming to this particular location we've been in here for 45 minutes and no one…read morehas even spoken to us or greeted us or said will be right with you or anything. Not great service!!!

At the end of May (2025) my wife went to T-Mobile in Ames, Iowa to switch from Verizon with hopes…read moreof lowering our monthly bill. One big concern of hers, however, was that she would be able to hang on to voicemails on her current phone which were very important to her. Her dad, who passed away 6 years ago, had left several messages of a personal nature before he died, and she took great comfort knowing she had those recorded voicemails. She was told by the T-Mobile associate that there should be no problem transferring the messages in the switchover. However, he was wrong. They didn't switch over and were actually lost in the transition. T-Mobile at this point could do nothing to get the information back. There response was basically, we're sorry but there's nothing we can do on our end. We were in disbelief and my wife was feeling that she had lost her dad all over again. We then went back to Verizon to see if we could switch back and in the process retrieve the lost voice messages. The associates and techs at Verizon bent over backwards trying to help us fix the glitch - and this was before we had decided we were switching back to Verizon. We spent hours on end in the store in Boone with two associates in particular who called technicians higher up in the system to try to make things right. Altogether, the associates spent over 15 hours with us looking for a way to get this fixed. Unfortunately, in the end, nothing worked, but their effort to help was phenomenal. (One gal spent an entire hour after store hours on the phone while we were there trying to get things figured out - amazing!) I do place a bit of blame on Verizon in that their computer system, in my opinion, should be set up so that when a customer changes to another carrier, all information is archived for a reasonable amount of time so that this type of problem could be avoided. Also, I blame ourselves a bit, in that we were too trusting on the employees of T-Mobile, and took their recommendations without doing any research. But we are of the older generation, and assume that those who are younger know technology much better than we do. The bulk of the blame, however, is on T-Mobile. They are (or should be) the experts in doing this type of thing. The fact that they didn't realize that this could happen in a transfer is inexcusable. My wife trusted the associate when he assured her that there wouldn't be a problem. Once it had happened, T-Mobile should have moved heaven and earth to make things right. They didn't. It was on us to try to fix their screw-up. To add insult to injury, in addition to having several hundred dollars on my Mastercard bill for signing up for T-Mobile, returning the phone she received as a promotional offer is turning out to be another issue. T-Mobile, it seems, has a 14 day period that you can return your phone without a problem. Unfortunately, because of all the time required to try to figure this out, nearly a month has gone by since our initial visit to the store in Ames. So, when we tried to take the phone back we were told that because of being outside they 14 day limit, we would have to go through a customer service representative who would send us special packaging. Upon calling the number we were given, we were told that, no, the phone must go back to the store. Additionally, we were told that most likely we would end up being responsible for paying the full price of the phone. We are now planning on going into the store Monday morning but honestly, I have zero confidence in being able to walk out of the store without being frustrated once again. Customer satisfaction for our experience - zilch. (Final update) Called the store Monday morning. The only way they can take the phone back is by charging us an additional $70. At this point, I'm just going to take it in and take the one last hit on the credit card - a fitting way to end up an absolute crappy experience. T-Mobile might advertise that they have the best system, and maybe they do, but their customer service in my opinion is worthless.

I wrote a bad review of this places horrible costumer service about a month ago and magically it…read morehas disappeared!!! Writing another one because this place is still horrible. Even now that I disconnected my line because I was so disgusted with this place, I'm having to wait in line for a long time to print a bill and pay for it. FYI, I also have to PAY to print my last bill! Use another provider and save your sanity.

This is my first Yelp post - I signed up just for purpose. This store and the owner Ben are, to say…read morethe least, slimy, untrustworthy, and not worth your business. Three points. Firstly, their service is terrible - contact them with a problem and they won't get back to you (even though they promise that they will when you are in the store buying your phone). Secondly, they try to sell you a bunch of things which you don't need at highly inflated prices, and I'm ashamed to say I fell for a few of their offers. For example, the case they sold me was 3 times cheaper on Amazon, plus, it was a piece of crap and gradually fell apart over the course of a few months. Thirdly and finally, I also signed up for the phone replacement insurance, which was actually a good call as I dropped later my phone in water. However, buying my insurance from them was not a good call because the replacement phone they gave me is a piece of crap - the transmission is so bad that either I keep cutting out or the person with whom I am talking does. They said the replacement phone was given to them by Verizon but I quite frankly wouldn't be surprised if they had a hand in it. Needless to say they refuse to fix it. I'm writing this post 1.5 years after buying my phone from them, after yet another frustrating attempt at making a phone call. I ended up having to make the call from my gmail account. That about sums it up: you're better off using gmail as your phone than buying one from these clowns.

Left my phone out in the rain. Verizon didn't want to take my phone apart and sent me to CPR. They…read moretook it apart and fixed it as I waited. Super service and pleasant, friendly staff. Would recommend.

Great service and very knowledgeable!! Great experience, will use in future for all my cell phone…read moreneeds!

Pretty messy and frustrating experience at the Ames US Cellular. I wanted to create my own account…read moreafter sharing a joint plan with my mom, who lives in another town. The process to create this new account was not well explained and required two trips to the store and several phone calls outside of those trips just to transfer the paperwork my mom had signed to an associate at this store. When I went in the third time to finally set up my account, I was told the paperwork could not be accessed even though I had been assured by another associate that they would have no problem getting to it. Fortunately, an associate called the out-of-town store and got an image of the paperwork transferred so I could finally sign it and start the process to open my own account...and then they had technical issues and STILL couldn't open the account. So I left with the understanding that I still did not have my own account or service plan with US Cellular. I went to Verizon to open an account there. Of course, they also had technical issues and did not get my number ported over for another two days. Within those two days, I got a text from one of the US Cellular associates, Joe, saying that my account had been created and that I could finally upgrade, which I took to mean, upgrade to a better phone and choose a plan for it. Lacking the time to once again visit the store and being already invested in Verizon, I did not respond. Once my Verizon service had been activated the next day, I called US Cellular and learned my service had been cancelled. Last week, I got a bill from US Cellular for a full month of service. I did not believe I had signed up for a service plan in the first place and had not signed anything aside from the transfer paperwork (which I was not given a copy of). When I called this store to ask why I had been charged for a month of service, Joe said that by signing the transfer paperwork, I had agreed to sign up for their basic plan. This was not explained to me in store or ever. I assumed I would sign the transfer paperwork, create my account, sign up for a plan, pick out a phone, then get that phone activated with the new plan and on the new account. Nobody at US Cellular told me otherwise. Furthermore, two days had elapsed from the time I was texted about my account being created to the time when my number was ported over to Verizon. So I had inadvertently used two days of service total. And was then charged for the full month. Joe said it was policy to be charged for the whole month regardless of what I had actually used. Great policy. Fortunately, the US Cellular customer service folks were very helpful and got my bill down to less than $5 for my two days of surprise service. So, I guess be careful what you sign at the Ames US Cellular, be prepared to waste a ton of time trying to figure out basic things, and be prepared to be billed for a lot more than you expect.

Nov 4, 2019 we went to upgrade our phones..Sales Associate Danny Thomas was friendly, personable…read moreand very helpful. I honestly dread the the whole update the phone process, it never flows well! Well, I still dread it and it didn't flow well, it was a very lengthy process due to all OUR circumstances. Danny eased some of the pain of it as he was patient and made several calls to ensure the best for us his customers. Thank you Danny!

Thank you Chat at the Ames AT&T store for helping us is restoring the internet on our phones…read more. great service!!

This store is under new management! Hannah helped our family sign up for a brand new unlimited…read moreplan, add a line, and buy a new phone all in under an hour. She was very knowledgeable, kind, patient, and helpful. I didn't get the pleasure of working with any of her employees, but I am sure she's working hard to build a team of people with similar qualities!

The internet sucks it goes out at least once a day and stays out for four to five hoursread more

Terrible in person customer service. I have ethernet wired through the whole apartment and…read morerequested two of the ports to be changed. One got changed in the right spot and the other was in a wrong spot. When I asked the technicians if they could fix it they sighed and said it would cost a fine.