I'd give it a zero for TV service, but a five for their internet service…read more The TV service is garbage. Crappy picture, overpriced, and their telephone support is the worst. I literally had a guy tell me that "if it's available in HD, we're delivering it in HD", while I was watching a crappy 4x3 letterboxed downconverted SD version of ESPNU, knowing full well that the game was produced in HD and offered in HD on other providers. They consistently lie to their customers. What they don't realize is that some of us know better. I work in television production, and I can tell you exactly what they're doing to a signal by looking at my TV. I know it's not my setup. Don't lie to me. That's why they've repeatedly been voted worst customer service in the US. On the other hand, their cable internet is rock solid and very fast, so I don't ever need to deal with their customer service. I cancelled television service yesterday, but I'm holding on to their internet. It's the best game in town.

When I visit my now 97 year-old Dad, I get an errand list as his mobility is limited and he finally…read moregave up the car. One day's task was stopping here at the Mediacom office to get a new remote to replace the old one. The guy at the desk handed it right over, along with a card with QR Code instructions. The later is fine by me, but not for my Dad. How about a simple quarter-pager that anyone without a phone could follow? I'm a little more tech savvy, and let's just say that it's not any easier past the QR Code scan.

They do a great job of installing & are a big help when a problem comes up with a carrier.read more

From the owner: The Choice is Clear...Crystal Clear! Your Local Authorized DIRECTV Dealer. Residential and…read morecommercial entertainment experts. Applications Include home, apartment complex, hotels and lodging and institutions. We have provided legendary customer service for over 15 years in all of Central Region. Call now and take advantage of free residential installation. Mention code Website and receive additional savings and special promotions. We are looking forward to serving you!

My lastest complaint about Centurylink is a new "Internet Cost Recovery Fee 0.99" that caught me…read moreby surprise. If warning was given the communication was not effective - probably buried in fine print somewhere. I emailed company and had the following reply: "John, please see below for an explanation of the Internet Cost Recovery Fee. As of May 10, 2013 CenturyLink began charging a Cost Recovery fee to our High Speed Internet users. The Internet Cost Recovery Fee is a monthly charge of $.99 that helps cover the costs associated with the building and maintaining of the Internet network." In other words the company wanted to increase the cost of my plan just to pay for the normal costs of running a business. First, a direct email ahead of time explaining the rate hike would have been appreciated. Second, it seems just like the company wanted to increase the fee of an agreed upon service but WANTED TO MAKE IT APPEAR to be a mandated fee like I have on my phone landline. My service has been only mediocre for the past two years. $40 per month (now $40.99) seems high for 3 MBS service. I tried to negotiate a better rate with no luck unless I wanted to bundle with unwanted services. I was promised two VISA reward cards when I signed up in 2011 as part of two promotions, but only received one. I tried to resolve it several times on the telephone with customer service reps and thought I was getting the problem resolved. I finally gave up. I should have documented the promotions better when I signed up, but did not expect the problems. My daughter in Des Moines had numerous problems paying her bill online and by telephone with unwarranted fees and mistakes. She finally decided to just drop her check in the company's dropbox downtown each month rather than pull her hair out with the online problems. She says she will NEVER use Centurylink again!

From the owner: Qwest is now CenturyLink. Want the best home phone service, affordable long distance and high-speed…read moreinternet? Go with CenturyLink for the ultimate home technology. DSL lines get you online with fast, easy internet access.

Pretty messy and frustrating experience at the Ames US Cellular. I wanted to create my own account…read moreafter sharing a joint plan with my mom, who lives in another town. The process to create this new account was not well explained and required two trips to the store and several phone calls outside of those trips just to transfer the paperwork my mom had signed to an associate at this store. When I went in the third time to finally set up my account, I was told the paperwork could not be accessed even though I had been assured by another associate that they would have no problem getting to it. Fortunately, an associate called the out-of-town store and got an image of the paperwork transferred so I could finally sign it and start the process to open my own account...and then they had technical issues and STILL couldn't open the account. So I left with the understanding that I still did not have my own account or service plan with US Cellular. I went to Verizon to open an account there. Of course, they also had technical issues and did not get my number ported over for another two days. Within those two days, I got a text from one of the US Cellular associates, Joe, saying that my account had been created and that I could finally upgrade, which I took to mean, upgrade to a better phone and choose a plan for it. Lacking the time to once again visit the store and being already invested in Verizon, I did not respond. Once my Verizon service had been activated the next day, I called US Cellular and learned my service had been cancelled. Last week, I got a bill from US Cellular for a full month of service. I did not believe I had signed up for a service plan in the first place and had not signed anything aside from the transfer paperwork (which I was not given a copy of). When I called this store to ask why I had been charged for a month of service, Joe said that by signing the transfer paperwork, I had agreed to sign up for their basic plan. This was not explained to me in store or ever. I assumed I would sign the transfer paperwork, create my account, sign up for a plan, pick out a phone, then get that phone activated with the new plan and on the new account. Nobody at US Cellular told me otherwise. Furthermore, two days had elapsed from the time I was texted about my account being created to the time when my number was ported over to Verizon. So I had inadvertently used two days of service total. And was then charged for the full month. Joe said it was policy to be charged for the whole month regardless of what I had actually used. Great policy. Fortunately, the US Cellular customer service folks were very helpful and got my bill down to less than $5 for my two days of surprise service. So, I guess be careful what you sign at the Ames US Cellular, be prepared to waste a ton of time trying to figure out basic things, and be prepared to be billed for a lot more than you expect.

Nov 4, 2019 we went to upgrade our phones..Sales Associate Danny Thomas was friendly, personable…read moreand very helpful. I honestly dread the the whole update the phone process, it never flows well! Well, I still dread it and it didn't flow well, it was a very lengthy process due to all OUR circumstances. Danny eased some of the pain of it as he was patient and made several calls to ensure the best for us his customers. Thank you Danny!

The internet sucks it goes out at least once a day and stays out for four to five hoursread more

Terrible in person customer service. I have ethernet wired through the whole apartment and…read morerequested two of the ports to be changed. One got changed in the right spot and the other was in a wrong spot. When I asked the technicians if they could fix it they sighed and said it would cost a fine.

It depends on who answers the phones when you call as to wether or not you'll be treated well. It…read moretook us 5 days (3 business days and a weekend) to get Internet to our device. First my husband was told it would happen within 24 hours which is annoying but fine. Then after about 5 more phone calls over 4 more days we finally got the device online. Also at least once a week I have to re-log-in on all my devices. It's incredibly frustrating. The company really seems to not care about service because the people calling aren't their clients, landlords are. Personally I would encourage landlords to not use this service. It's not worth whatever you're paying. As a renter I would much rather have my own internet plan where as a paying customer I would be able to have a little more respect and service. With free internet you truly get what you pay for.

From the owner: R.I. Home Services provides a full range of residential, multifamily and commercial property…read moremaintenance, specializing in quick, affordable service. We offer: Appliance Repair Bathroom & Kitchen Remodels Cabinet Installation Ceiling Fan/Lighting Installation Custom carpentry projects Electrical Repair Flooring Installation HVAC Repair Painting Property Cleanup & Trash Disposal Plumbing Repair Screen repair and building Trim Install & Repair Window & Door Installation

At the end of May (2025) my wife went to T-Mobile in Ames, Iowa to switch from Verizon with hopes…read moreof lowering our monthly bill. One big concern of hers, however, was that she would be able to hang on to voicemails on her current phone which were very important to her. Her dad, who passed away 6 years ago, had left several messages of a personal nature before he died, and she took great comfort knowing she had those recorded voicemails. She was told by the T-Mobile associate that there should be no problem transferring the messages in the switchover. However, he was wrong. They didn't switch over and were actually lost in the transition. T-Mobile at this point could do nothing to get the information back. There response was basically, we're sorry but there's nothing we can do on our end. We were in disbelief and my wife was feeling that she had lost her dad all over again. We then went back to Verizon to see if we could switch back and in the process retrieve the lost voice messages. The associates and techs at Verizon bent over backwards trying to help us fix the glitch - and this was before we had decided we were switching back to Verizon. We spent hours on end in the store in Boone with two associates in particular who called technicians higher up in the system to try to make things right. Altogether, the associates spent over 15 hours with us looking for a way to get this fixed. Unfortunately, in the end, nothing worked, but their effort to help was phenomenal. (One gal spent an entire hour after store hours on the phone while we were there trying to get things figured out - amazing!) I do place a bit of blame on Verizon in that their computer system, in my opinion, should be set up so that when a customer changes to another carrier, all information is archived for a reasonable amount of time so that this type of problem could be avoided. Also, I blame ourselves a bit, in that we were too trusting on the employees of T-Mobile, and took their recommendations without doing any research. But we are of the older generation, and assume that those who are younger know technology much better than we do. The bulk of the blame, however, is on T-Mobile. They are (or should be) the experts in doing this type of thing. The fact that they didn't realize that this could happen in a transfer is inexcusable. My wife trusted the associate when he assured her that there wouldn't be a problem. Once it had happened, T-Mobile should have moved heaven and earth to make things right. They didn't. It was on us to try to fix their screw-up. To add insult to injury, in addition to having several hundred dollars on my Mastercard bill for signing up for T-Mobile, returning the phone she received as a promotional offer is turning out to be another issue. T-Mobile, it seems, has a 14 day period that you can return your phone without a problem. Unfortunately, because of all the time required to try to figure this out, nearly a month has gone by since our initial visit to the store in Ames. So, when we tried to take the phone back we were told that because of being outside they 14 day limit, we would have to go through a customer service representative who would send us special packaging. Upon calling the number we were given, we were told that, no, the phone must go back to the store. Additionally, we were told that most likely we would end up being responsible for paying the full price of the phone. We are now planning on going into the store Monday morning but honestly, I have zero confidence in being able to walk out of the store without being frustrated once again. Customer satisfaction for our experience - zilch. (Final update) Called the store Monday morning. The only way they can take the phone back is by charging us an additional $70. At this point, I'm just going to take it in and take the one last hit on the credit card - a fitting way to end up an absolute crappy experience. T-Mobile might advertise that they have the best system, and maybe they do, but their customer service in my opinion is worthless.

Justin at the location on Duff in Ames was so helpful and nice! I went in prepared for a headache…read morebut the experience was great, and my issue was solved with great courtesy! Thanks, Justin!