My lastest complaint about Centurylink is a new "Internet Cost Recovery Fee 0.99" that caught me…read moreby surprise. If warning was given the communication was not effective - probably buried in fine print somewhere. I emailed company and had the following reply: "John, please see below for an explanation of the Internet Cost Recovery Fee. As of May 10, 2013 CenturyLink began charging a Cost Recovery fee to our High Speed Internet users. The Internet Cost Recovery Fee is a monthly charge of $.99 that helps cover the costs associated with the building and maintaining of the Internet network." In other words the company wanted to increase the cost of my plan just to pay for the normal costs of running a business. First, a direct email ahead of time explaining the rate hike would have been appreciated. Second, it seems just like the company wanted to increase the fee of an agreed upon service but WANTED TO MAKE IT APPEAR to be a mandated fee like I have on my phone landline. My service has been only mediocre for the past two years. $40 per month (now $40.99) seems high for 3 MBS service. I tried to negotiate a better rate with no luck unless I wanted to bundle with unwanted services. I was promised two VISA reward cards when I signed up in 2011 as part of two promotions, but only received one. I tried to resolve it several times on the telephone with customer service reps and thought I was getting the problem resolved. I finally gave up. I should have documented the promotions better when I signed up, but did not expect the problems. My daughter in Des Moines had numerous problems paying her bill online and by telephone with unwarranted fees and mistakes. She finally decided to just drop her check in the company's dropbox downtown each month rather than pull her hair out with the online problems. She says she will NEVER use Centurylink again!

From the owner: Qwest is now CenturyLink. Want the best home phone service, affordable long distance and high-speed…read moreinternet? Go with CenturyLink for the ultimate home technology. DSL lines get you online with fast, easy internet access.

I'd give it a zero for TV service, but a five for their internet service…read more The TV service is garbage. Crappy picture, overpriced, and their telephone support is the worst. I literally had a guy tell me that "if it's available in HD, we're delivering it in HD", while I was watching a crappy 4x3 letterboxed downconverted SD version of ESPNU, knowing full well that the game was produced in HD and offered in HD on other providers. They consistently lie to their customers. What they don't realize is that some of us know better. I work in television production, and I can tell you exactly what they're doing to a signal by looking at my TV. I know it's not my setup. Don't lie to me. That's why they've repeatedly been voted worst customer service in the US. On the other hand, their cable internet is rock solid and very fast, so I don't ever need to deal with their customer service. I cancelled television service yesterday, but I'm holding on to their internet. It's the best game in town.

When I visit my now 97 year-old Dad, I get an errand list as his mobility is limited and he finally…read moregave up the car. One day's task was stopping here at the Mediacom office to get a new remote to replace the old one. The guy at the desk handed it right over, along with a card with QR Code instructions. The later is fine by me, but not for my Dad. How about a simple quarter-pager that anyone without a phone could follow? I'm a little more tech savvy, and let's just say that it's not any easier past the QR Code scan.

Consistent drops for no reason. Their tech support is as useful as a room full of monkeys throwing…read moretheir keyboards. I work for an isp, unfortunately my apartment complex got rid of them for ICS. If it was occasional outages I would get it that's normal. But every freaking day it drops for no reason multiple times a day. Unless they fix their issues (highly doubtful) i refuse to pay for more than their free service. Truly a terrible experience

Poor quality work, started off with putting in our new fiber optic internet at the Subnet drive…read moreapartments in Ames. At first, they worked well on the equipment but had larger issues installing the internet services, they keep trying to fix it but seems like there's little progress and they have deactivated our own personal router. If you're looking for a good quality internet service, they are not living up to their value currently. Greatly disappointed. Would not recommend

They do a great job of installing & are a big help when a problem comes up with a carrier.read more

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I have been a member since the beginning of the century. Thay have always been prompt with…read moreservices, which isn't needed much since the phone never goes out and I rarely have trouble with my internet connection (If I do there is helpful phone support) Excited to get fiber to the house in the future. Very good services for being 7 miles from town (10mbs internet). Have neighbors not in their service area that have have no options for fast internet. Highly recommend.