When I visit my now 97 year-old Dad, I get an errand list as his mobility is limited and he finally…read moregave up the car. One day's task was stopping here at the Mediacom office to get a new remote to replace the old one. The guy at the desk handed it right over, along with a card with QR Code instructions. The later is fine by me, but not for my Dad. How about a simple quarter-pager that anyone without a phone could follow? I'm a little more tech savvy, and let's just say that it's not any easier past the QR Code scan.

Internet lags and freezes constantly. Glad we didn't sign a contract! Called and just get told it…read moreneeds an update and that the device is too far from the router/eero, but its supposed to be good for 1500 sq/ft. When the TV is only 4 foot maybe from it....

My lastest complaint about Centurylink is a new "Internet Cost Recovery Fee 0.99" that caught me…read moreby surprise. If warning was given the communication was not effective - probably buried in fine print somewhere. I emailed company and had the following reply: "John, please see below for an explanation of the Internet Cost Recovery Fee. As of May 10, 2013 CenturyLink began charging a Cost Recovery fee to our High Speed Internet users. The Internet Cost Recovery Fee is a monthly charge of $.99 that helps cover the costs associated with the building and maintaining of the Internet network." In other words the company wanted to increase the cost of my plan just to pay for the normal costs of running a business. First, a direct email ahead of time explaining the rate hike would have been appreciated. Second, it seems just like the company wanted to increase the fee of an agreed upon service but WANTED TO MAKE IT APPEAR to be a mandated fee like I have on my phone landline. My service has been only mediocre for the past two years. $40 per month (now $40.99) seems high for 3 MBS service. I tried to negotiate a better rate with no luck unless I wanted to bundle with unwanted services. I was promised two VISA reward cards when I signed up in 2011 as part of two promotions, but only received one. I tried to resolve it several times on the telephone with customer service reps and thought I was getting the problem resolved. I finally gave up. I should have documented the promotions better when I signed up, but did not expect the problems. My daughter in Des Moines had numerous problems paying her bill online and by telephone with unwarranted fees and mistakes. She finally decided to just drop her check in the company's dropbox downtown each month rather than pull her hair out with the online problems. She says she will NEVER use Centurylink again!

From the owner: Qwest is now CenturyLink. Want the best home phone service, affordable long distance and high-speed…read moreinternet? Go with CenturyLink for the ultimate home technology. DSL lines get you online with fast, easy internet access.

Pretty messy and frustrating experience at the Ames US Cellular. I wanted to create my own account…read moreafter sharing a joint plan with my mom, who lives in another town. The process to create this new account was not well explained and required two trips to the store and several phone calls outside of those trips just to transfer the paperwork my mom had signed to an associate at this store. When I went in the third time to finally set up my account, I was told the paperwork could not be accessed even though I had been assured by another associate that they would have no problem getting to it. Fortunately, an associate called the out-of-town store and got an image of the paperwork transferred so I could finally sign it and start the process to open my own account...and then they had technical issues and STILL couldn't open the account. So I left with the understanding that I still did not have my own account or service plan with US Cellular. I went to Verizon to open an account there. Of course, they also had technical issues and did not get my number ported over for another two days. Within those two days, I got a text from one of the US Cellular associates, Joe, saying that my account had been created and that I could finally upgrade, which I took to mean, upgrade to a better phone and choose a plan for it. Lacking the time to once again visit the store and being already invested in Verizon, I did not respond. Once my Verizon service had been activated the next day, I called US Cellular and learned my service had been cancelled. Last week, I got a bill from US Cellular for a full month of service. I did not believe I had signed up for a service plan in the first place and had not signed anything aside from the transfer paperwork (which I was not given a copy of). When I called this store to ask why I had been charged for a month of service, Joe said that by signing the transfer paperwork, I had agreed to sign up for their basic plan. This was not explained to me in store or ever. I assumed I would sign the transfer paperwork, create my account, sign up for a plan, pick out a phone, then get that phone activated with the new plan and on the new account. Nobody at US Cellular told me otherwise. Furthermore, two days had elapsed from the time I was texted about my account being created to the time when my number was ported over to Verizon. So I had inadvertently used two days of service total. And was then charged for the full month. Joe said it was policy to be charged for the whole month regardless of what I had actually used. Great policy. Fortunately, the US Cellular customer service folks were very helpful and got my bill down to less than $5 for my two days of surprise service. So, I guess be careful what you sign at the Ames US Cellular, be prepared to waste a ton of time trying to figure out basic things, and be prepared to be billed for a lot more than you expect.

Nov 4, 2019 we went to upgrade our phones..Sales Associate Danny Thomas was friendly, personable…read moreand very helpful. I honestly dread the the whole update the phone process, it never flows well! Well, I still dread it and it didn't flow well, it was a very lengthy process due to all OUR circumstances. Danny eased some of the pain of it as he was patient and made several calls to ensure the best for us his customers. Thank you Danny!

They do a great job of installing & are a big help when a problem comes up with a carrier.read more

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Getting a new phone overall took 1.5 hours from start to finish. The worker was kind, but they do…read moretry to tack on all of these "deals" to your quote. It was better than buying a car, worse than trying to checkout at a store that wants you to open a credit card.

This was one of the worst experiences I have ever had with purchasing a product, cell phone or…read moreanything else. The whole place smells of arrogance. They walk around like some king on a throne. I had purchased the phone online to be picked up in store, seems simple enough. The concierge met us at the door and asked if we had an appointment and I had. She then handed us to another sales associate who went and got the new phone. She asked if we wanted them to transfer the data from the phone we were trading to the new phone? Thinking it would be best to have everything taken care of on one stop I agreed to pay the $29. We were transferred to a different even more arrogant "A" who asked for a photo ID so they could except the traded phone and transfer the data. I showed it to them. After standing there for about 45 minutes thinking we would be finished soon they said, "this is going to take three hours". Maybe could have led with that in the beginning. We agreed to come back later and pick up the phone. When we returned, they seemed oblivious to the fact we were trading a phone in. They said they needed a photo ID to do that. I did not have it with me because I was only going to pick up the phone, right. So we took both phones and brought the trade in back the next morning. So yes, that worked well, three trips to the store. Don't do business with these people unless you want a challenge.