if I could give 0 stars I would. first I'm given the wrong phone that doesn't match my contract so…read morei have to come back in (slc store) then I inquire about WiFi and it gets added to my bill without my knowledge I fix this and get it removed because I DO NOT HAVE THE BOX and they still charged me for the box. I've spent 3 days trying to get the store manager to call me but either they call center sucks or the manager doesn't do her job. go into the store and the kid is snarky won't call anyone to help says it's her day off and I'll have to come back to tomorrow or go to a store in slc.. well no duh I already did and they said I have to go to this store since I inquired here and it was added here. Verizon is an overpriced joke with nothing but salty and incompetent employees. do yourself a favor and try any other company.

WORSE CUSTOMER SERVICE EVER! THEY NEED TO FIRE AUSTIN! Customer service and employees so…read moreirresponsible with their hours and super unprofessional . Office hours said open but got there and store was closed. There was a sign that said employee went to lunch be right back soon. I waited and it was past an hour when I came back and doors were still not opened and sign was still up. After waiting for a while I saw employee go inside but still took about another 15min to open the doors. I called customer support and they tried calling/reaching employee but they couldn't even reach them either. customer service did not do anything or couldn't give me employees name. After so long doors were finally opened and Austin started helping customers but was very lazy and being slow while doing so and did not even acknowledge or apologize for waiting a ridiculous amount of time.

Wonderful store! Will be back! Everyone was nice and understanding. Will tell my family and…read morefriends! Thanks

I ordered two phones for in store pick up. i went to pick then up and, they could not get the…read morephones released from their system. No big deal, I'll come back and get them the next day. I go the next day to get them, wait about 45 minutes while the one store agent is helping someone else and, still could not pick them up. I honestly don't even remember why. Third time was a charm! Got the phones! Did I mention I was a new customer to Verizon? I was hoping for some help because of number transfers from AT&T. No help at this local. I went to the store in Bountiful, paid $30 just to be told there is an issue with one of the phones and it will not connect to Verizon. I'm told that I have to take it back to the store I picked them up from. no problem, they don't close until 7 and it's 6:15 6:20 when I get to this store. The person working had already shut down everything because they didn't know their holiday hours started that day. No problem, I'll come back again. I return on Saturday, no one is at the store, the person working never gets out of the chair and tells me, they can't help me. Was I angry? Lil bit, then to show how helpful they were they made a pity call to their "manager" who said sorry no, can't help. The moral of this story is, I walked right next-door to the AT&T and returned my service. Now I'm just hoping Verizon sends me the things needed to return the two phones. i should have known it was bad when the person who first helped me quit that very night. Stay away from this store. I'm sure Verizon is ok but, this store is not.

First got quoted at the Harrisville location and got told it would take over two weeks to get my…read moreXbox back for a HDMI port replacement, I didn't want to wait that long so I called this location and they said three days, amazing timely service from them with zero issues after the repair. I'll admit the price is on the steeper end of electronics repair but the service was amazing.

They don't honor their warranty at all. They said my phone screen was "impacted" which is why it…read morestarted malfunctioning. Do you see any impact? Ya, me neither...

Recently stopped by to upgrade my phone. When I walked in I was happily greeted by Daisy who was…read moreabsolutely incredible. She thoroughly explained the entire process and showed me all of my options. Through the process we had to wait a little bit extra because of some account issues on my end, and she was totally willing to help with everything/troubleshoot. I came in just a bit before closing and she ended up staying after hours for me just to make sure I was taken care of. She was also very outgoing, friendly, patient, and overall very easy to talk with about everything. 10/10 would recommend!

From the owner: Helpful, friendly, and customer service oriented. We prioritize customer experience over anything…read moreelse. While still offering the best AT&T has to offer. Come visit our location in Centerville to meet our small team, and get all your phone, internet, and Direct TV needs fulfilled.

Made the choice to switch to AT & T after struggling with another carrier. Let me start by saying I…read moreran into a couple hiccups while placing my online order due to Xfinity mobile and a porting of my Las Vegas area code that I wanted to keep but AT & T swooped in and helped me every step of the way. I was super excited to get the email that my phone was ready to be picked up at the store and headed in to collect it. I was greeted by an empty store and a very attentive representative. It was nice to have the time to have him go over my new phone as I was transitioning from my old iPhone 7 Plus that o have had for a very long time. I didn't feel rushed at all. The store was also stocked with many fun cases but I opted to order a clear one on Amazon because I didn't want to hide the color of my new phone. I love it...it is this aqua green color. Great service!!! I wish I could remember the reps name. He was super helpful!

Great location ,hayden and his team do a great job .could not be happier in and out .thx for…read moreeverything

It recently became necessary to replace my phone, I've had Cricket for several years, considered…read moreswitching carriers but in the end decided to stick with Cricket; since I am cell phone illiterate I spent a full day researching on the internet so I wouldn't totally look that way! Geared myself up and walked into this Cricket store and I'm so glad I did. Danielle greeted me, even though she was on another call (it seems a serious part of their computer system has gone down and she was working with a tech to reset it) and as she could she asked what she could help me with, I told her my thoughts, she didn't roll her eyes or act like she didn't have time for a senior citizen - which I totally appreciated. She's still on the phone with the above tech, we picked out the best phone for me, another customer came in with questions, she helped him and was still getting me set up - when I left the store, my phone was fully operational, all contacts transferred, she even wrote down instructions for me to install stuff from my home wifi - I left with a smile and feeling that I was valued as a customer - I'm so glad I stayed with Cricket, went to this location and that Danielle Molina was there!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Bountiful store today.