Great store spoke with the employees very educated in what they were talking about really helped me find the best phone for me they asked the right questions about what I wanted and didn't try to push me in any direction great service I will be coming back. read more

I walked into the store, no one at the front desk, I hear "Yo what's up?" The employee (Representative for the store and T-Mobile) was in the back of the store, feet up on the desk, on his cell phone. I wanted to return a Cell-Spot, the rep said, " Take it back to where you got it." I told him, I got it from T Mobile, and had if for several years, and I needed to return it before they charged me. "We can't take anything back that old"... I looked at him, he then tells me I need to calm down "We ain't a corporate store" (My first mistake was going into a non-corporate store!) Do yourself a favor, GO to a corporate store, anyone the greets a potential new customer "Yo what's up." should get additional training. the first impression is lasting. read more

Staying in a nearby hotel when my phone account was hacked, ( Craigslist!!).. I had to change my phone number, and the new number caused many problems. I contacted T-mobile support by computer all day, to no avail. Finally went to the Audubon, PA T-mobile, and was there for quite awhile while Eric worked on my iPhone. He fixed the problem and spent entire time helping me and another customer update and restore our accounts. I was extremely pleased with his customer service, diligence and knowledge, as no one from the support line was able to help. I had a good experience with this store, and I believe on commending a positive outcome, met a lovely couple of folks in the process. I see the bad reviews but I had an opposite experience. Really glad I went in to get my phone restored by Eric. read more

Worst store ever the manager is horrible the workers are even worse a guy named Eric was in there ask him to help me told me he didn't know what he was doing read more

This store has the worst service EVER... if you walk in an Braeden is working just turn around and walk back out. He is rude, unknowledgeable, and down right unwilling to help. Taking my business elsewhere. read more