First off it is now called Cyber Haven. If you can go anywhere else I would highly recommend that…read more I know there is not much, if any competition in Ft Smith so if you can go to Tulsa or Fayetteville, do that instead. They had my laptop for 5 weeks and never a call or anything. They couldn't fix the issue and wanted to sell me a fix that would have cost as much as a new laptop. Plus the only progress I would get from them was when I had to go in there and ask about it. The employees are nice but I cannot tell anybody to go there at all.

The owner needs to pay his rent. I went in for my phone repair and met a locked door, the landlord…read moresaid he'd unlock the business when he got his rent. Lol.

I chose this location because I'm not sure exactly where the customer was located. I called to…read moreinform Verizon that my brother had passed away. I wanted to end his service. They were extremely helpful and compassionate. I spoke with Erica and she was beyond amazing!

We were in Ft Smith for the day and went to this Verizon location to get help unlocking our son's…read morephone. Unfortunately the entire Verizon computer service network was down nationwide! So we weren't helped. They suggested we come back in 2 hours. They were courteous but no help.

We've purchased two iPads from them with great results. Good prices. They have also repaired a…read morephone for us; did a good job there, too.

Clay at this business patiently helped me set up my new iPhone and storage. After I had just come…read morefrom AT&T. The person from my phone company didn't have as much knowledge as Clay. He was patient and kind regarding my questions. He even laughed at my jokes. Nothing but a professional with a great personality. Thank you Clay for helping me retire my iPhone 6. You're the best

They don't care. It's not specific to one location it's the entire company. Chat transfers you and…read more'disconnects' you, the 800 number has no one to escalate to when problems arise, the store is barely staffed and you have to find someone that can basically place an order for you. We had purchased all new appliances for our home. Should be fun right? No.. late delivery, the installers broke the counter top and didn't secure the dishwasher or leval it correctly. All the GE appliances have broken in some way and that's another big problem you get to fix. The refrigerator died in a couple months and best buy did nothing but tell us to call ge even though we had total tech. If you need something and have no other options and are pretty handy here you go but they will not do what they claim past sell you something and try to get more money on 'warranties and services' they won't complete correctly. Trying to get the claim settled for the damage they did was a nightmare!! We had to call our insurance to get it covered. You basically needed a lawyer even though it was completely clear this was the installer slamming the old washer into the floor and countertop, this wasn't even a denial from the tech that did the damage, but still best buy and their insurance refused to call us back and handle the issue. I hope this helps someone out there.

Employees are involved in fraudulent sales in mobile department. If I could give -100 stars I…read morewould. Yesterday, On 10/26/2019 we were victims of fraud done at this location. We live in Nevada, this location sold 3 iPhone 11 and added 2 extra lines to our account. With a total of $6500 ish in charges and fees! After calling the fraud department which took 2.5 hrs on hold to finally resolving this 4.5hrs later I decided to Call the store and speak to the manager on duty named Stephanie of the mobile department. She said they have a policy to check ID for valid and legal transactions. Yet, they were doing a "courtesy call" to inform of us "attempted fraud" and all we needed to do was to verify the code that would be texted to us. They never once asked for our SS, or our AT&T passcode nor for us to verify the last 4 of our SS and to verify our address. Here's the thing! If they scan / check "valid ID" why did they have to go threw the steps of "fraud" sounds like an employee knew these crooks and was in on it to "legally" sell these devices to these criminals! A police report was filed, we attempted to get their district manager phone number but she wasn't"allowed to give that out" followed by "if she is willing to talk she will call you back." we are highly considering to peruse legal action and we will be calling corporate office on Monday.

Level of service depends on which employee you talk to. I called in over the weekend to see if the…read morebattery I needed for my car was in stock, it was not. I was told I could come into the store to order the battery and it would take a week to get the battery in and they would install it. When I showed up at the store to place the order the story changed 180°. At the store I was told they could order the battery, but they were completely unsure when it would show up. They let me know if the warehouse did not have it in stock, the battery would have to be built. In addition, they would not install the battery if and when it showed up.

absolutely rude, and I agree with the other reviewer. it all depends on who you speak to. the…read moregentlemen you I first spoke to was great and he seemed to be new. then I spoke with what seemed to be a manager or owner, and all he did was go off on a sales tantrum, absolutely ridiculous. very very Poot customer service.

I went to the T-Mobile store at the intersection of Rogers Avenue and Phoenix Avenue. Instead of…read moreasking me what I wanted, the tempered glass or the plastic film, he put the plastic film. He left bubbles and a flick of something black under the plastic film. This guy came from the back because they were busy and waited on me hurriedly. He did a very poor job.

From the owner: Visit the T-Mobile store in Fort Smith and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 5111 Rogers Ave #157 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.