Well I'll be! That was the fastest trip we've ever had at a Verizon store! Christopher helped us…read moreswitch over plans and whatnot; he was absolutely stellar! He was knowledgeable, professional, and friendly. Give this man a raise!!!! All that to say that this was an excellent experience at a mobile phone store.

Customer Service from VZ Rep Lexi is the rudest! The hate she has for older people was palpable. I…read morecame in to get a new phone but after she snapped at me twice, I declined her offer and left. And told her she was rude to which she responded with more vitriol. I'm going to cancel my VZ account. I pay Way Too Much to be treated like that by anyone. Especially a hateful Gen Z'er. UPDATE: About 2 or 3 hrs after I posted this review a cyber truck, never seen in the neighborhood before, drove by. It slowed down in front of our house, and the kid in the driver side backseat had her window down and took a photo of our house. Coincidence?? I think not. Lexi had my account docs and address. It's getting scary spicy out there.

we are so blessed to have finally found all the answers to our cell phone issues. our story began…read morein may 2018, and came to a successful solution today, aug 1, 2018. so all your questions, cell phone fixes, advice for cell phones, sell phone services! used cell phones start right here with vic francisco rayden manny wasn't there but i will bet you if you need any cell phone help, this is your only stop needed! idaho falls

From the owner: At Lend Me An Ear Cellular we specialize in all things cellular. We offer affordable prepaid plans…read moreusing America's Most Reliable 4G LTE network, along with family plans, cellphone repairs and accessories. Our customers choose us because of our knowledge of our products and the quality services we provide them every time. We make it a point to create a welcoming atmosphere for our customers and listen to their wants and needs. Building lasting customer relationships is important to us, and we know how important it is for our customers to get set up with a plan and phone that is right for them.

I had been a Tmobile customer for years. After moving to North Dakota I had to switch to Verizon,…read morethen this year I switched to Sprint. Verizon has good connection but Tmobile has faster Internet, at least in my area. Sprint had me at a lower price, but then I had to add more data. Tmobile allows me to have everything I love for cheaper. New phones every six months with Jump, unlimited data, and amazing customer service. Thank you to the Idaho Falls Tmobile for helping me come back. You rock. The Internet at the store was slow, so it took a while to get it done but we did it. One small thing I had a balance in collections from when I left Tmobile in December 2014, but I had paid that collection off. I was a little frustrated that even showed up. However, my rep did call for me and get it figured out, and taken off.

I wanted to love T-Mobile, but my experience has been incredibly frustrating. I received…read moreconflicting information from multiple representatives, was charged fees that were never justified, nobody is willing to help you from the top down, and I've spent hours of time trying to correct issues that should have been handled the first time. The lack of consistent communication and accountability was the most disappointing part. I hope they improve their customer service because no customer should have to work this hard to resolve a simple problem. Honestly the most deceptive company you could choose.

Derek and the staff from 5/23/17 were GREAT! I have been working on canceling my account for 5…read moremonths. I guess when you want to stop spending money with the sprint they aren't as quick to get things going. i drove 5 hours yesterday to handle the issue In Person, everyone was excellent, and empathetic to my issues, I was assured by ALEC on the 800# that the line would be canceled promises were made, and called from the store to make sure, I wouldn't have to drive again to deal with this. well what do you suppose today happened when my son tried to use his phone, yep, totally working....................what?????? unbelievble! thought well let me just call my "friends" in 591 e 17 street store, they know the whole, long, stupid tale of this and I won't have to explain it. MIKE YOUNG,THE MANAGER picked up the phone. He WASN'T apart of the team yesterday, and could care less, he was RUDE, SHORT, CONDESCENDING, AND TOTALLY NOT HELPFUL. So sad when people use their position of power to make up for the fact that they are insecure, or not very knowledgeable. I will continue to support the kind people that work at the store, but if MIKE YONNG IS A MANAGER for long I can guarantee HEAVY TURN OVER, and a unhappy staff. Life is tooooo short to deal with jerks like MIKE YOUNG!

The store reps are very knowledgable. Great attitude, and attention to detail. Best of all, their…read moreplans are 50% off any other carrier!!!

We purchased an iPhone 11 this afternoon, it was a replacement for my wife's iPhone 7, which had…read moreseen better days. Well everything went well until I got home and the the fun started, I had a hard time getting everything up and running, basically because of an email and password problem. So after a few hours of struggling I decided to go back to the store and get assistance. The assistant who helped me was Monica, and I think even she had a few moments where she was trying to fathom out what I had done, but she came through and got everything up and running. I would like to give Monica a big shout out for her patience and understanding and for her skill in getting the phone set up. If I need assistance again I'll be sure to seek Monica out, she really is a credit to that store.

The service is really bad. I don't waited for more than 50 minutes and nothing we just saw the…read moreemployees talking the whole time. They entered their employee rooms and never came out just wasted an hour of my day.

Great phone place! Fast and efficient service. David was phenomenal and ensured that I thoroughly…read moreunderstood my plan and what I was being charged for.

Both the manager and the mobile expert were absolutely wonderful. They were busy but excellent at…read moremultitasking. In the end the manager suggested we try something that customer care said wasn't possible. We got home and plugged in and poof we had amazing internet speeds. Absolute life saver!