Don't bother getting a screen protector here. They're really expensive, but the promise is they'll…read morereplace them whenever you need it. The last three times I've been in there, they've told me that they don't have any replacement screen protectors available and that they're getting a shipment next week (three weeks in a row). I have the iPhone Pro Max 16, which is the newest model at the time of writing this. It's baffling to me that they don't have proper inventory for what should be a common item. I asked, "What if a new customer wanted to buy a screen protector today? Would they just be out of luck?" The employee said they have new screen protectors for my phone, but they're different from the warranty replacements. So, even if you did get the replacement, it's likely going to be a lower quality product than the one you bought at first. Just buy one on Amazon for like $10, you could replace it that way 5 times for the same price.

Have been there the last 2 weeks getting new phones and changing accounts the staff is…read moreknowledgeable and really helpful!! Al and Angie did a great job!! Will def use them again !!

Karl M was extremely helpful and provided an amazing customer experience for me helping me with my…read morephone which needed my esim card fixed. He was a complete and utter professional and was outstanding! Will be back to the store if I need any thing else in the future. Would recommend highly!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Newburgh store today.

They offer no solution to getting a new phone when not the account holder, won't call for…read moreauthorization or anything and simply say they can't help.

I wouldn't patronize Verizon as a company if they paid me money. This company is pompous in the way…read morethey approach customers. I'm a huge customer service guru. I expect to be treated with respect when I'm on the phone in regards to customer service. This company does nothing more than treat you with disrespect and distain. I have zero Verizon type services. I'd rather pay a little more for other companies services to get better customer service. This is one of the worst companies I have ever dealt with when disputing a charge. Good luck to you if you decide to patronize this crappy company.

Terrible place. Lack of knowledge is one. The most though is the flippant and caustic attitude of…read morethe woman who helped us which is a stretch to say help. Her attitude is comparable to a McDonald's employee. She shouldn't be working there if she hates her job so much.

I wish I didn't even have to leave one star. First, I called…read morethe number provided on Yelp. It took me 6 minutes, a robot, and a conversation with someone in India to actually talk to a person in the store itself. Here's the last 30 days: I was contacted by a representative of Verizon (Greg) to try their 5G Wifi service for $25 per month. They told me that I was pre approved based on my years with Verizon and my address. It would be $25/mo but the first 30 days would be free. I called a day later to confirm with Greg, and that's when he told me I actually don't qualify based on my address, even though my address is what qualified me to receive a call from him to begin with. Five days later, I get another call from Greg that the system refreshed and I now qualify again, so we go ahead with the deal. I retained my previous Wifi just in case, because I was trying the 30 day free trial. Within three weeks, the service was spotty and I saw it would not work for me. I have an entire week left of my 30 day trial, and I try to text Greg from the number he provided and he never returned my text. I went in store to return the internet set. It was cancelled, and that's when I saw I was charged $50 extra in my monthly bill. I asked AJ, the manager, what that was about, and he said he was unable to help with any kind of billing issue. You're a manager...what? So now I'm currently in the store on a long hold with the billing Dept waiting for a resolution. They're trying to make this charge and surcharge make sense as they cancel, but it's a stretch. IN STORE calling to resolve this, where on the phone they tell me that they don't have confirmation in their system that they have the internet set. IM IN THE STORE WITH THE BOX. AJ confirms that they have the box and gives the confirmation number, but they said it still doesn't show in their system so I will have to wait to see it show, and I will not be refunded but I will be CREDITED to my account. I did not ask for a credit, I want it refunded to my original method of payment. I have to wait for the WAREHOUSE to receive the internet set, then after 24 hours I should receive my refund. Then AJ says we should call billing Dept....that's who we were just on the phone with. He has also had one headphone in this entire time. Management not being aware make this even more frustrating. Verizon does not treat its customers well, overcharges, double charges, and adds surcharges. They make it impossible to get in contact with a customer service representative on the phone, and they know since they have the best coverage, you won't leave. Really bad customer care. If you need to have the cell coverage, sure go with them, but absolutely do not get any other service.

Tasmanika was extremely helpful and answered all our questions! It was a great experience. We will…read moredefinitely be back!

I went into the Newburgh NY route 300 location today for a new screen protector. There were 2…read moregentlemen helping customers & one guy Edmond sitting at the table. He looked up & seemed aggravated that I was there. He got up walked to me & never greeted me or anything, even after I said hello. I looked at him & said I need a new screen protector please. He said what's your #, I gave to him & he went to get one, put his hand out for the phone & then walked away from me to sit at the table instead of the counter but never spoke a word. He came handed me my phone, I said Ty & he responded by waking away. So unacceptable & rude. If you don't like your job, than don't be there. Treat people with kindness.