Don't bother getting a screen protector here. They're really expensive, but the promise is they'll…read morereplace them whenever you need it. The last three times I've been in there, they've told me that they don't have any replacement screen protectors available and that they're getting a shipment next week (three weeks in a row). I have the iPhone Pro Max 16, which is the newest model at the time of writing this. It's baffling to me that they don't have proper inventory for what should be a common item. I asked, "What if a new customer wanted to buy a screen protector today? Would they just be out of luck?" The employee said they have new screen protectors for my phone, but they're different from the warranty replacements. So, even if you did get the replacement, it's likely going to be a lower quality product than the one you bought at first. Just buy one on Amazon for like $10, you could replace it that way 5 times for the same price.

Have been there the last 2 weeks getting new phones and changing accounts the staff is…read moreknowledgeable and really helpful!! Al and Angie did a great job!! Will def use them again !!

Karl M was extremely helpful and provided an amazing customer experience for me helping me with my…read morephone which needed my esim card fixed. He was a complete and utter professional and was outstanding! Will be back to the store if I need any thing else in the future. Would recommend highly!

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Newburgh store today.

Went to the store twice in one week to purchase a kids sync up 2 watch and have it operational…read morebefore I left the store. Two employees tried to help me when I was there the first time but the store was getting busy and i was asked if I could finish setting it up at home. I could not get a receipt for the purchase of the Watch or the accessories that I also purchased , because I was told the printer was down. I was told I would get the receipt via email . I never received the receipts . Today , a day later, I still can't get the Watch to work. I bring it back to the store. A Young girl just starting out asked another employee working for help. The employee came over dressed very sloppy and never introduced herself and had an attitude from the start . Very unprofessional. An hour goes by they can still not get the Watch to work. I suggest maybe it's the Sims card they try that still can't get it to work. She was also on the phone with I believe another store trying to get the Watch to work in between walking away. The incompetency with this employee is over the top. They should not employ anyone that does not know what they are doing. Better training and acknowledgment of the product is desperately needed. Very inconvenient to the customer. Some more time passed and I suggest maybe it's the watch itself maybe there's a defect with the watch possibly. Now I am asked if I have a receipt. I explained I do not printer was down and one was not emailed to me as promised. She basically told me no receipt no service. As you can imagine, I was very upset at this point . She put everything back into the original box and told me to call customer service and leave "her" store! How are you going to send a customer away one that has been with T-Mobile over 30 years, with a Watch that was purchased at that store that doesn't work?! I asked for her name she refused to give it. I asked what the manager's name was and phone number she refused to give it. I asked her what the corporate number of T-Mobile would be, and she refused to give it . I found out on my own through another local T Mobile Store that The employee's name is Christina. I will be filing a complaint with corporate and if it is individually owned definitely the Better Business Bureau. The manager's name is Lennon. I received his phone number as well . I called several times and He did not pick up. I left a voicemail and He did not return my call. Very bad customer service. The T-Mobile store not a mile down the road fixed my watch within three minutes. The lack of training and incompetency of this employee should be reevaluated.

This store SUCKS!!!!!First visit i went in to inquire about the cost of adding another line to my…read moreservice plan. After going over the cost i opted not to go though with the additional line. Left the store and signed no documents. The next day to my surprise i got a text from T-Mobile thanking me for opening an additional line. This T-Mobile store had gone ahead and opened an additional line on my account without my permission. I contacted T-Mobile, stated my issue and they cancelled the line immediately. Fast forward 2 months later i upgraded my phone and added a second line at a corporate T-Mobile store without issues. After 2 days of having the new phones l started having issues with the volume on one and the screen freezing on the other. I contacted T-Mobile via phone and they transferred me to Apple for additional trouble-shooting. When the Apple rep was unable to remedy the issues with the volume and freezing, he suggested i take the phones to a T-Mobile store for an exchange. I had 15 days to exchange the phones. Against my better judgment l again visited this T-Mobile location, what a mistake. Rick an older gentleman greeted me, i explained my situation. He seemed a little reluctant and kept asking if i was sure that the phones were having issues. He kept finding excuses and after about 10 minutes i got annoyed and told him to keep his suggestions i wanted to exchange the phones. Rick then went and consulted with John who came over and again gave me the run around. When i asked if he was the Manager he ignored me the first time when i asked again he walked off. I addressed "John" which was what his name tag said and for the third time i asked if he was the manager he rudely said "I guess". In my opinion they didn't want to exchange the phone and it was their hope that i would get fed up and walk out. This is totally unacceptable behavior for a manager. Rick was totally clueless and it was clear that he did not know what he was doing. John the manager was unprofessional and even less helpful. The process of exchanging 2 new phones took him almost 2 hours. He couldn't figure out how to even turn on the new phone. Simple questions regarding syncing my stored info he said he didn't know. Most of the 2 hours spent at the store l was figuring out how to set up the new phones myself. Rick kept going back and forth to John to inquire about everything. 3 days later l contacted T-Mobile customer care regarding an unrelated issue. While going over my account l was notified that an additional service plan was added to my account. So l had 3 service plan for only 2 phones. When l inquire when the 3rd service plan was added low and behold it was the day l visited this location and was helped by clueless RICK. I will and would not recommend this T-MOBILE location. If you are not vigilant, you will end up with some unauthorized service added to your account without your permission and knowledge......fraud alert for this location.

They offer no solution to getting a new phone when not the account holder, won't call for…read moreauthorization or anything and simply say they can't help.

I wouldn't patronize Verizon as a company if they paid me money. This company is pompous in the way…read morethey approach customers. I'm a huge customer service guru. I expect to be treated with respect when I'm on the phone in regards to customer service. This company does nothing more than treat you with disrespect and distain. I have zero Verizon type services. I'd rather pay a little more for other companies services to get better customer service. This is one of the worst companies I have ever dealt with when disputing a charge. Good luck to you if you decide to patronize this crappy company.

Terrible place. Lack of knowledge is one. The most though is the flippant and caustic attitude of…read morethe woman who helped us which is a stretch to say help. Her attitude is comparable to a McDonald's employee. She shouldn't be working there if she hates her job so much.

I wish I didn't even have to leave one star. First, I called…read morethe number provided on Yelp. It took me 6 minutes, a robot, and a conversation with someone in India to actually talk to a person in the store itself. Here's the last 30 days: I was contacted by a representative of Verizon (Greg) to try their 5G Wifi service for $25 per month. They told me that I was pre approved based on my years with Verizon and my address. It would be $25/mo but the first 30 days would be free. I called a day later to confirm with Greg, and that's when he told me I actually don't qualify based on my address, even though my address is what qualified me to receive a call from him to begin with. Five days later, I get another call from Greg that the system refreshed and I now qualify again, so we go ahead with the deal. I retained my previous Wifi just in case, because I was trying the 30 day free trial. Within three weeks, the service was spotty and I saw it would not work for me. I have an entire week left of my 30 day trial, and I try to text Greg from the number he provided and he never returned my text. I went in store to return the internet set. It was cancelled, and that's when I saw I was charged $50 extra in my monthly bill. I asked AJ, the manager, what that was about, and he said he was unable to help with any kind of billing issue. You're a manager...what? So now I'm currently in the store on a long hold with the billing Dept waiting for a resolution. They're trying to make this charge and surcharge make sense as they cancel, but it's a stretch. IN STORE calling to resolve this, where on the phone they tell me that they don't have confirmation in their system that they have the internet set. IM IN THE STORE WITH THE BOX. AJ confirms that they have the box and gives the confirmation number, but they said it still doesn't show in their system so I will have to wait to see it show, and I will not be refunded but I will be CREDITED to my account. I did not ask for a credit, I want it refunded to my original method of payment. I have to wait for the WAREHOUSE to receive the internet set, then after 24 hours I should receive my refund. Then AJ says we should call billing Dept....that's who we were just on the phone with. He has also had one headphone in this entire time. Management not being aware make this even more frustrating. Verizon does not treat its customers well, overcharges, double charges, and adds surcharges. They make it impossible to get in contact with a customer service representative on the phone, and they know since they have the best coverage, you won't leave. Really bad customer care. If you need to have the cell coverage, sure go with them, but absolutely do not get any other service.