Every time I go to this store, or any other AT&T store, I turn my next age just waiting in line…read more Doesn't matter if you check in or not- that's just a formality. Can't a mega company like AT&T figure out a better brick-and-mortar service philosophy than THIS ? And yet, their billing department works so smoothly... tells you exactly where the priority is for AT&T... and it's NOT YOU, the consumer.

I normally don't leave negative reviews, but this experience calls for one. Manager and young lady…read morethat initially helped me were nice and helpful. Then I got passed off to a little guy with long hair who disappeared to the bathroom for 10 minutes while helping me (I had to ask one of his coworkers to go looking for him) and when he finally returned without an apology, he proceeded to find a nearly imperceptible, minor cosmetic flaw with my trade in phone that other staff helping me previously did not see (nor did I) before they helped me transfer my data. My phone was inspected 3 previous times by 3 different staff members. I found it nit-picky for this young man to point out the "flaw" after I'd already bought the new phone and been in-store for 2 hours trying to get it to work. So now I won't be getting full credit for my otherwise flawless phone because someone's trying to look useful. If there's a flaw in my phone, fine. Show me up front so I can make a decision based on that. Don't wait until right before I'm about to leave after spending 2 hours in-store because my new phone wouldn't work. Feels like the old bait and switch. Long, unpleasant, unprofessional experience all around. Would be one star if not for the positive experience with the staff members that were initially helping me. I'll deal with another retailer moving forward

Absolutely the worst company I have ever had to do business with. They lied about the promotional…read moredeal didn't honor it at all. Then after five months of back and forth with them admitting they messed up told me yeah checks in the mail for our error. No check ever came. The supervisor I was working with completely ghosted me. The promotion deal was never honored. The matching of my bills from AT&T never honored. My bill is massive and fluctuates every month. Absolutely the worst customer service I have ever had. I have all the texts to prove they are at fault and lied to me. If you are thinking about switching to Verizon I highly suggest you don't. I'll take poor cell service over this scamming company any day. I have been going back and forth for five months. I tried to be patient kind respectful and give the benefit of the doubt. Horrible absolutely horrible company and store. I'd give it less than a star if I could. I went to this particular store for help because the stumer store was a nightmare and not helpful. This store just said yeah that's their fault go deal with them. Reading this you are probably like this guy probably asked for way more for the inconvenience, nope all I have ever asked for is what I was promised by Verizon on the promotion to switch carriers. They can't even just honor that deal after five months of screwing me around.

I'm not surprised this store has such low reviews. They…read morekicked me out today because they didn't want other customers.Hearing about the horrible experience I've had.So I will share it here with everyone and in court. I have been hung up on 61 times and transferred 16 times in 2 days. I was promised refunds and asked to drive 400 miles to get it just to arrive at this location to be told.No, because they didn't like the other customers could hear me.I was too loud.Here's the experience. I spent 20 minutes in a chat room.Being told somebody live agent will come at the same time.I had 2 separate phones calling going through every option.After several hours, we've discovered the only way to get ahold of a life person.Whether you have service active or not is to call the sales department for home internet, where there they will answer.And then they can transfer you to a life person for mobile services. The first lady attempted to connect my service 3 times then she hung up because she couldn't.The second 1 tried 4 times and then as she transferred me, the manager tried 2 hours then I asked if she could make me the primary count holder.Because the other two were children , she said , sure turns out she never did. 2 days later, all of our services were disconnected.I prepaid , so at this point , i've spent 421.00 dollars for 2 days of service. When I called Verizon, they literally hung up on me keeping the mind. I am in the middle of nowhere. I know where I've gotten, but I have no clue how to get back to the highway or how to get to where I'm going. I was using data a cop. Helped me after 30 minutes of looking for one get to the highway from there. We spent 5 hours before we were able to get ahold of another person who you guessed it hung up on me. After several more tense transfers and hang-ups, eventually, I spoke with a man who said he would give me a whole refund based on my experience so far. And all I had to do was go to a store and pick it up. He also said he would activate all 3 lines again and I said, I don't want service with you again. I just need to get where I'm going so if you want to activate my line and give me a refund that's fine and then tomorrow I'll get service with someone else. Unfortunately, my phone wasn't compatible with anything else.Thank you , verizon , and he never turned on my service and never put me in for a refund. I find this out at the store after driving for many hours.They told me I have to go to a corporate store 400 miles away.I get there as I get there.I'm also trying to call still trying to work this out.More hang ups more transfers. When I arrive at the store, Lee are very reluctant to help me. They continue, they literally move me to a corner. So other customers could not hear my story because they wanted. To know why I was there and wanted a refund as I was explaining it, they panicked and literally were trying to get me to leave the store, they ended up kicking me out the store, because people kept hearing what I was talking about. That is where we're at. I've again since called multiple times I've been hung upon more and multiple times transferred more and multiple times since my wife is still an active fed and I'm retired fed, we're gonna go ahead and try to put them on the national blacklist, so no federal employee will ever go through this kind of experience again. And if you're reading this and you still get with these people , you are just insane. I can't count how many times I've been told. I'm sorry for the inconvenience and how they would like to help. But the reality is they're not sorry, because 61 times I've been hung up on clearly, they don't want to help clearly, they don't want to give me my refund for money, I've given them for no service provided and I'm sure they'll comment on this. Sorry for the inconvenience reach out to us. Why so I can be hung up on again? I\nThink we're gonna go to court seems to be your only way to get results. Verizon also owns Straight Talk T-Mobile family.Mobile track phone do not do service with these people.Because this is what you're going to get.

Steven is an absolute god tier battery bad ass. He helped us replace a battery in our van last…read moreminute and was super helpful with finding the right one and installing it despite its weird former wiring. Actual hero! Thanks so much. Def recommend this place, when some other auto shops said no, he was super confident about figuring it out and making it work, very cool and very appreciated.

I needed to have a replacement charging port installed on my iPhone 6. These guys were extremely…read moreprofessional and friendly. I just cannot say enough good about them. Highly recommended!

This is a really nice and friendly store. I would walk in and they would know who I am because I go…read morehere somewhat often. I stood in line on launch day of the iPhone 6 and sure enough they took me right in and I got the one I wanted along with a nice case! I love this store and I'm sure others will too.

We got new cell phones and changed the data plan we were on. When the first bill came with the new…read moreplan we found out that no changes were made to the plan. I also felt the manager was very pressuring, trying to get me to sign up for direct tv, home security system and "free" tablets. After telling him many times that I was not interested, he continued to pressure me into signing up for these services. We were at this store for 2 hours!! All we needed were 2 new cell phones and a slight change in our data plan. This is not an "AT&T" store, they are an authorized retailer...I highly recommend staying away from this "authorized retailer" unless you like high pressure sales tactics. Would give zero stars if it was possible.

Was just at BestBuy and I will say the manager on duty was a complete waste of space! Our friend…read morewas here from another part of the country and has a warranty on his screen saver, they gave him the screen saver but said he was going to have to pay for the installation. We were quite surprised as he had it changed in S. F. Just recently With no charge for installation. We asked about it and the person helping us asked if we would like to talk to a manager. So the manager on duty,came over and said they had changed the rules and we would just have to accept that the store in SF had made a mistake! We paid and were very unhappy about the service by this store !! Gavin the person that helped us was very sorry so not upset with him. The no name manager could not supply us with the written rule change. Still shocked he was so poorly trained in customer service!

I've ordered from Best Buy multiple times for my business, but this was a frustrating experience…read more My washer arrived damaged, and the replacement took two weeks. After that delay, I requested installation, but when delivery came, there was no record of an installation request. On top of that, the delivery service was not really helpful or friendly and communication was poor throughout. Overall, very disappointing customer service. I'd recommend going elsewhere.