Dishonest We traded in phones and bought insurance to cover…read morein case of damage. We were told that if either phone was damaged, take it in and it would be replaced or repaired at our discretion. One phone can't use loud speaker and intermittently works regularly. Verizon said to pay an additional $50 or drive and hour away for some small company to repair it. Don't buy their insurance, it doesn't do anything buy raise your phone bill.

I definitely recommend this place. All questions were answered to my satisfaction and there was no…read morerush to get done. In other words each representative took their time with each customer to provide great service. Thank you Brittney for taking care of my very broken old phone and setting up my new one.

Thanks Hayley for all your help to get my phone working again! So helpful and nice great pplread more

Do not give your business to this store. They will not stand by the products they sell and are…read moreoverpriced. I bought a new phone and discovered 5 days later a local store has the same phone for $50 less. The store also did not apply a discount for upgrading our phone. I took the phone, charger, etc back with the receipt and was advised there are no returns. The fact most other competing boost stores around central ky give you seven days, not to mention a better price and dont keep your upgrade discount, doesn't matter. When I asked for the owner, I was advised there isnt one. I guess the store is owned by mythical elf creatures because neither they or the store owner exist. Save your time, save your money, and shop elsewhere. I should have.

Have Sprint? Have insurance? Well if you do and you have a cracked screen you can go here(next to…read morecici's pizza on us 27) and they can actually repair with no money out of pocket! The actual Sprint store will send you to file a claim on your insurance which cost $150! I am a chronic offender at breaking cell phones, while they aren't aloud to repair if the screen is completely shattered they have been able to fix a screen for me on three occasions including today!

Carla was awesome! Quick, knew exactly what todo and what we needed. Explained in a simple way for…read moreus to understand. We were in an out of there in no time. Truly awesome. Haven't had an easier experience then with her. Thank you, Carla! We will be coming back soon.

Matt was extremely helpful and took his time to assist me with my issue! Would definitely go in…read moreagain and ask for his assistance

Fantastic people, fantastic service! Unfortunately they were unable to fix the problem, because it…read moreturned out to be a faulty piece of equipment, not anything they did. I would use them again!

From Michael & Kim Eubanks My family had a wonderful…read moreexperience working with Steve. He came out to the house to mount the new TV and ended up giving great advice, taught us how to use several devices in our home, and mounted the new TV. He is a great source of knowledge, expertise, and very easy and enjoyable to work with!! Thank you!

I left a Sony CD player here for repair over 5 months ago and had an original estimate of 2-4 weeks…read morefor repair. The shop hasn't given me a single update since then and just respond with "we're working on it" every time I call. I go out of my way to support small businesses and try to be as patient as possible. There's no redeeming qualities about this business and would avoid at all costs. They took a diagnostic fee and haven't even figured out what's wrong in the months they've had it. Horrible experience

Super nice people. Fixed my TV quickly and for a very reasonable price. Highly recommend for any…read moreelectronic repairs that you may need...

Richmond is very fortunate to have a computer repair shop of the caliber of Parts Plus. We've been…read moredoing business with them for over 20 years and have never been disappointed. They are fast, friendly, very knowledgeable, and very reasonably priced. And best of all you can deal in person with excellent technicians. Owner Chuck has been invaluable to us over the years.

I took my computer in to replace the processor and motherboard, when I received the computer back…read morethe top corner of the case was broke and only 2 of the 9 fans were working, the processor and motherboard were overheating. When I call about the probIem the person assured me that all the fans were working and that I must have done something to jar them loose and the case was already like that, however he would look at it if i brought it back. When I brought it another person had to add extra wire to get 8 of the 9 fans to work and never did get the last one to work, he said it much have gone out also he never did fix the case. When I got it home the processor and motherboard were still overheating, when I looked in the computer there was a different heatsink device with a fan on the processor that wasn't the original one I had before I brought it in. I called back and talked to the guy that fixed my fans, I told him that only the processor and motherboard are overheating, he told me that I must have done something and he only replaced the fan part on the heatsink device and refused to take responsibility with the overheating. Now i'm out $500 and my processor/motherboard are red lining, I'm going to have to take it in somewhere to find out just what all they messed up. I've also filed a complain with the BBB. Go anywhere else but here!

I had a horrible experience with UPS. Would give them a zero star rating if I could. My cardiac…read morestethoscope had a warranty good for 6 years. I took it to my local UPS to mail it to a company for repair. I brought the label and the stethoscope repair paperwork. The stethoscope repair paperwork was to be placed in the actual package with the stethoscope. The only thing I didn't have was a mailer. When I arrived to UPS, I gave assistant manager Tyler Kirby the label, stethoscope, and repair paperwork, and he told me "don't worry about the price of the mailer. I got it." I then left after Tyler Kirby handed me my receipt. I did not see him pack my stethoscope. Two days later, I received a voicemail from the Healthcare Service Center who was to repair my stethoscope. The company also sent me an email stating that the mailer was received by Carli Langevin, material handler, and hand brought to her by their receiving team because they could feel nothing was in the envelope. Carli Langevin told me she broke the seal, sending me a photo showing that only the stethoscope repair paperwork was inside. After I received that voicemail, I called UPS and spoke with another assistant manager on the phone. My mother also called UPS and she was told that I could go back in and speak with the manager Crystal McIntosh who would help me file a claim. When I went back in to UPS, Crystal was not there, and the assistant manager who I spoke with on the phone told me I would have to file a claim online and would need a picture of the front and back of the mailer. Carli Langevin, the materials handler for the repair company, sent me a picture of the front and back of the mailer per my request. There were no breaks or cracks in the mailer. UPS did not offer to look back at their cameras to see if anyone had stolen the stethoscope in the store. Interesting to note, the inside of the envelope from the picture sent to me by Carli Langevin from the Healthcare Service Repair Center was 2 days later and a different time than the date and time on my receipt. When my claim was filed to Better Business Bureau, UPS messaged back saying "Tyler accounts that he put the stethoscope in the mailer as Laura was standing there just as he would with any other package/customer." I rejected that response because the statement from UPS was false and inaccurate. I did not see Tyler Kirby, assistant manager, pack it in front of me. Crystal McIntosh, manager, did not pull up cameras to review. I will not be taking my business to UPS on Eastern Bypass in Richmond, Ky, and I don't advise anyone else to either, because it seems they have sneaky hands. They're dishonest and not worthy of your business or time. I was not provided a refund.

This store is by far my favorite one stop shop! I always feel so welcome coming in here and sending…read moreout my packages. I have been coming here for years and always trust them with my packages rather it's over seas or across the US. Without a doubt I'll be sending friends and family along with businesses to this location ! Thanks so much UPS 3398!