This store is by far my favorite one stop shop! I always feel so welcome coming in here and sending out my packages. I have been coming here for years and always trust them with my packages rather it's over seas or across the US. Without a doubt I'll be sending friends and family along with businesses to this location ! Thanks so much UPS 3398! read more

I had a horrible experience with UPS. Would give them a zero star rating if I could. My cardiac stethoscope had a warranty good for 6 years. I took it to my local UPS to mail it to a company for repair. I brought the label and the stethoscope repair paperwork. The stethoscope repair paperwork was to be placed in the actual package with the stethoscope. The only thing I didn't have was a mailer. When I arrived to UPS, I gave assistant manager Tyler Kirby the label, stethoscope, and repair paperwork, and he told me "don't worry about the price of the mailer. I got it." I then left after Tyler Kirby handed me my receipt. I did not see him pack my stethoscope. Two days later, I received a voicemail from the Healthcare Service Center who was to repair my stethoscope. The company also sent me an email stating that the mailer was received by Carli Langevin, material handler, and hand brought to her by their receiving team because they could feel nothing was in the envelope. Carli Langevin told me she broke the seal, sending me a photo showing that only the stethoscope repair paperwork was inside. After I received that voicemail, I called UPS and spoke with another assistant manager on the phone. My mother also called UPS and she was told that I could go back in and speak with the manager Crystal McIntosh who would help me file a claim. When I went back in to UPS, Crystal was not there, and the assistant manager who I spoke with on the phone told me I would have to file a claim online and would need a picture of the front and back of the mailer. Carli Langevin, the materials handler for the repair company, sent me a picture of the front and back of the mailer per my request. There were no breaks or cracks in the mailer. UPS did not offer to look back at their cameras to see if anyone had stolen the stethoscope in the store. Interesting to note, the inside of the envelope from the picture sent to me by Carli Langevin from the Healthcare Service Repair Center was 2 days later and a different time than the date and time on my receipt. When my claim was filed to Better Business Bureau, UPS messaged back saying "Tyler accounts that he put the stethoscope in the mailer as Laura was standing there just as he would with any other package/customer." I rejected that response because the statement from UPS was false and inaccurate. I did not see Tyler Kirby, assistant manager, pack it in front of me. Crystal McIntosh, manager, did not pull up cameras to review. I will not be taking my business to UPS on Eastern Bypass in Richmond, Ky, and I don't advise anyone else to either, because it seems they have sneaky hands. They're dishonest and not worthy of your business or time. I was not provided a refund. read more

Very nice gentleman, knowledgeable with the docs I needed notarized, helpful and efficient.

I love this UPS Store. Great service and great staff. I really count on them for my shipping and printing needs. Thanks again guys!!

This review is for The UPS Store #3398 at 330 Eastern Bypass, Richmond, KY 40475. I signed up for a mailbox there in January of 2019 and the mailbox fee has been worth every cent! I deal with important/time-sensitive government correspondence related to work and school, and I also do about 90% of my shopping online, so I'm there just about every day. The people there have consistently been nothing short of outstanding, always friendly and helpful with anything I need. I've had them run out to my car before I could pull away when they found something else that came in for me! Syd, Crystal, Hannah, Brandon, and Karl have all been wonderful to me and I consider them friends. 5/5 Stars! read more

This is my 2nd time coming to this specific UPS store. The staff is friendly. The lines were quickly moving. I have to say. I am a fan. I got everything I needed and was in and out before you know it. The worker even saved me a couple bucks by suggesting I shit it a different way. Impressive. I will stop back in here next time I am in the area. read more

I travel extensively for my job and it's hit or miss to find businesses that genuinely care for customers. Last week, while on the road, I had a last minute contract that required my signature to make the deadline. I had Issues accessing the email from my phone so the guy, who I think was the owner, helped me out. I got it printed, signed the contract, scanned it back to my office and sent it overnight in time for the deadline. If it wasn't for The UPS Store we would've lost out on a huge opportunity. It's great to know there are still businesses out there that care about customer service. Thanks guys! read more

Great service!! Friendly staff, the owner is awesome!! Highly recommend using this store for your shipping needs

I don't often encounter poor service like I did on a recent visit to this UPS store location. Rude and short. They want to charge to adhere a label to a box? Shipping rates are extremely inflated. Short sighted! I understand the need to make a profit, but not at the expense of patron return. I do not recommend doing any more than drop off business with this UPS store. BYO tape. read more