Terrible customer service. Do not return phone calls and not very knowledgeable about phone…read morefeatures.

On July 2, 2025, I opened a new account through TCC Verizon Wireless in Seymour, an authorized…read moreVerizon retailer. I purchased two Samsung Galaxy S24 FE phones--one for myself and one for my father. I paid around $120, which included taxes and a $29 Assist/Activation fee to get the phones set up in-store. After almost a month, I wasn't satisfied with Verizon's service. So today, I returned to cancel the account and return both phones. That's when the nonsense started. They charged me a $50 restocking fee for EACH phone--totaling $100 just to return them. On top of that, they told me I owed another $9 for the Assist/Activation fee, even though I already paid that when I first signed up. Why am I being charged a second time for a non-refundable service I didn't even use again? The policies were never explained clearly, and the staff offered no reasonable explanation for these extra charges. This whole experience felt shady, frustrating, and like they were just squeezing more money out of me on the way out the door. I would not recommend doing business with this store. If you're thinking about getting Verizon service, go to a corporate location--not an authorized retailer like TCC.

What's not to like about about this CPR Cell Phone Repair location? My experience was flawless! I…read morecalled and texted and received a VERY timely response. I explained I had very annoying, inconvenient and disrupting popups and malware. I drove to the location and felt comfortable as soon as I entered the door and saw Blaney's smile! I entrusted my cellphone to her and she informed me when the service would be completed. IT WAS COMPLETED IN THAT TIME PERIOD! Blaney saw me parked out front in my car and even walked out to let me know the cellphone service was complete. MY DEVICE IS NOW THOROUGHLY HEALED OF THE UGLIES. Blaney, knowing I'm an older woman and that I drove from out of town, gave me specific directions to get back on the interstate. She's the best!!! Thank you, Blaney.

After wasting nearly FOUR HOURS with Microsoft and Dell Techs, I was advised by Dell to ship my…read morelaptop at great expense to them, wait 7-10 days, then pay shipping and repair costs for bluetooth card replacement. I took my laptop to the Seymour, Indiana store and it was repaired in 40 minutes at a minimal charge of $60. The big tech folks were trying to install a driver for Windows 10 and I have Windows 11. The problem was diagnosed before I left the store!!!

I would like to give the staff at this store l aower rating but I don't know how! The worst…read morecustomer service EVER. They don't have a proper grip on the companies processes and how they work. They are on there personal phones with family calls while dealing with clients. They shout at customers, name calling even, when the can't communicate clearly. Watched customers walk out. I was told to leave the store when I questioned their knowledge. I was correct in the end and they grudgingly appologized. I don't understand how these people have jobs? Bye the way, the phone works well, I have a learning curve, the network seems excellent!

So I went to Cricket 2 days ago, I got myself the brand new style 06 and got my daughter a new…read moreiPhone 8 plus. We got all the bells and whistles for the phone such as the glass protector. We literally walk out the door and stopped three businesses down at the taco place & my screen protector comes off my phone. No biggie I have the receipt, plus the lady just put it on. I called the store to let them k ow as soon as we are done eating i need to come in and return it get another one put on. She said she has to call the manager and ask for permission to do the return...WHAT...WHAT I JUST BOUGUT IT- I LITERALLY JUST LEFT UR STORE! So I call back when we are done eatting and she tells me he refused to do a return...WHAT! they tell me they're not going to do anything about it. She can't give me a new one, nor can she refund my money even though she put it on 5 minutes prior to it coming off. My mind is blown! After spending over $1,000, & within 10 minutes of purchase, I have my receipt but I can't return it or get it replaced?! How is that even remotely good business? It was either a defective item to begin with OR it wasn't properly applied to the phone. Either way I am now out 40 some-odd dollars. If you're selling these items you should be responsible for common sense type things like they didn't stay on the phone that I've only had LITERALLY for 5 minutes. You know it's not something that I've done it's not anybody's fault really. Maybe it was defective, but I shouldn't be stuck with a defective item that soon after purchasing it. If it was weeks and days and months I get it, don't do the return. that's proper wear and tear. But in this case it literally has been in my possession for 5 minutes!!! But Above All That its absolutely ridiculous how rude the sells associate was & how rude she was because I wanted it fixed or my money back. It just doesn't seem like good business to me you're losing a good customer that spends a lot of money because I have a husband in a teenager that I absolutely love Electronics especially phones they upgrade their phones at least every three to four months so never again will I go there because I want my money's worth on what I spend I spent over $1,000 and you're losing a customer that would definitely be a returning customer over $40. Rant over...........

They initially worked on my phone, and had a bit of trouble with it. It seemed completely dead…read more After they volunteered to review my item again, they were able to fix my iPhone. I was charged extremely fairly, given all the time and personal focus they gave my phone. When it was initially unresponsive, they could have just said "Phone is dead." and left it at that. This company focuses very strongly on the customer, and try their best to make things right. I am so pleased with their services, and cannot recommend them enough!

They always seem to be very knowledgeable, caring and they go out of your way to make you happy and…read morethey're very helpful and they have a good product of used items in stock Douglas!