I sent a very expensive item, paid to pack and ship. when it got to the location they received in pieces. they were told the value and insured it for 1/5 of that value. when i asked why was told full value cost to much. AND I have not yet got any cash from this store. Stay away from this location read more

Every time I go to this store I am amazed at how friendly, helpful, and efficient every employee is. When I lived in Brandon, the service was sub-par and no one ever even smiled. It had a very negative energy and I dreaded going there. What a surprise at how well I am greeted and treated at this location. Good service, great people, and positive vibes. Much appreciated! read more

I went to the store yesterday. They had set up spots to stand at a distance so Covid19 safe space. I got to the counter and the man standing helping me behind the counter had no PPE. So, what is the point of it all. No face mask and no gloves, he didn't have sanitizer. My point is as if today we are still in a lockdown and this one person can put us all at risk. Not going back. read more

I went here to make a copies of legal docs they were not busy when I arrived but then got super busy. They gave me very little help and kept shuffling me between 20-30 customers. I could tell Raymond Davis was impatient and couldn't even find doc I needed printed anyway after 40 mins in the store finally got 15 black and white copies @.30c Total charge was $9.10 imagine my horror at being shuffled through 20-30 other customers with no excuse me or apology, He just ushered up next person and got to me whenever ... to not only be charged .30c per copy but he also added an additional $4.00 for his poor customer service and my extended long wait time. Making each B/W copy .60c each. No wonder when I put $5 on the counter to pay he gave me a look, like oh no, that's far from the price. Price gouging. I decided to return and speak to Dave DeMarco Mngr he also said that the charge was warranted for what they called additional help. This is wrong .... so doing their job now warrants a addl service fee. I also was made quite aware that people of the correct hue are treated differently, kindly, patiently and with respect here. It must be a Port Richey thing read more

Don't order phones from your provider .it will magically be lost .twice thru tmobile I ordered a new phone upgrade and twice was supposedly lost in the port richey facility? Shady very shady .thieves in this store.. FedEx from now on never an issue . read more

I've had a box here for several years for home businesses and also to receive packages when we're away or I don't want to give our home address out. The staff there, especially the manager Dave, is always pleasant and welcoming and greets me by name. Now that Amazon offers the return drop-offs, I use this location to make returning packages less work for me. They offer services beyond just shipping UPS packages that have been useful on several occasions. read more

The service here was great. I had a package to return to Amazon. Amazon recommended the UPD Store near me. The transaction was free and the service was very friendly. I was taken care as soon as I approached the counter. I was greeted with a smile and friendly greeting. The service was free to me but the gentleman who took care if me treated me as if I was a paying customer. I was in and out of the store in less than 2 minutes. I would absolutely give this store my business in the future read more

From now on UPS will have my business with concern to a package pickup spot. We moved our business to the area and got a spot down the street at Going Postal...big mistake. What kind of postal place won't sign for registered mail!!! they were unprofessional and the owners (at least the older lady) were always rude. If you are in business the UPS store is the only professional choice and the owners and staff are fantastic. We never have an issue like we had there ..every package is scanned and a label created with your number on it...then your emailed how many packages you have waiting. Don't go anywhere else. read more

The UPS Store #5895 at 8348 Little Rd, New Port Richey, FL is wonderful to deal with. I have needed to use their printing services many times. They are always very quick, they do it correctly and the clerks in that store are extremely helpful and nice. Thank you, Annmarie and Sueanna! The manager, Dave DeMarco, was also very professional and friendly. He and his staff always try to exceed your expectations. If you need to have a document printed or any other UPS service, be sure to stop here! read more

Will never return to this store. Came in looking for a box for an ipad to ship out and the women was SO rude. Kept telling me she was trying not to get an attitude all because I didn't know the size of my ipad. Completely and utterly disrespectful and unprofessional. read more

We use UPS a lot usually the store in Trinity and have always had a great experience but at this store #5895 New Port Richey my wife went in because she was in the area to send off 2 different packages to each parents in Maryland and California asking the employee if they would be a cheaper or comparable option to USPS and they replied yes. When my wife got home I saw the receipt and I nearly fell out of my chair. $62.31 to send a package to Maryland and California. What a cheaper option that is! I called my normal store and they said each store adds surcharges cost but I was shocked to see we were charged $6.99 per box (USPS box is free) + to Maryland and California it was $19.89 & $24.25 and then if wasn't enough we were CHARGED ADDITIONAL $1.50 SERVICE FEE PER PACKAGE. I checked USPS website for what it would have cost and total around $25.00. OH AND I LEFT 2 MESSAGES FOR THE OWNER TO CALL ME BACK AND NEVER HEARD BACK FROM THEM. DON'T RECOMMEND THIS STORE AND WE WON'T BE BACK. DISSATISIFED CUSTOMER. read more

I was at a business meeting and needed to get some full color documents printed. Since there was no FedEx nearby I found the UPS Store and found the closest store to my location. I uploaded my documents at the store that I selected and all over the place there were banners about 15% off print orders over $10. It said print here, so I printed it but there was no coupon code on it. I attempted to figure out how to use it and phoned the store explaining that I would be stopping by to pick up the order in a few minutes. The girl on the phone got very rude and said - "We are independently owned and operated" at which point I cut her off, told her it wasn't my first rodeo and I just needed the code for the order. She said since they are independently owned and operated they didn't have that information (BS big time!) and that I would have to call the 800 # for customer service if I wanted to try and get the code. What a BIG EFFING BAIT AND SWITCH!!! Guess where I am ordering? You got it - FED EX. I explained to my client that I won't be jerked around like that from Corporate America - he agreed - I ordered at FED EX and got the documents to my client the next day. What ever happened to Customer Service. Talk about passing the buck and copping out. Independent businesses should be even more sensitive to customer service needs, otherwise you won't be in business much longer! read more

Dave and the staff are professional, helpful, and friendly. We've been dealing with them for three years and had consistently excellent service. read more