I had some priceless pool cues I needed to send to Colorado. I stressed for WEEKS over the cost and…read moresafety of them. I can't say enough about Ship it easy. The name says it all. NOT ONLY did they pack them wonderfully but she found me the cheapest option, and they arrived right on time! I LOVE THIS PLACE . What a great place!

This is a small family owned company that goes over and beyond just shipping packages. When I…read morecouldn't pull up the address on my cell phone to return a package, Arrah was ready and knowledgeable to help me. Being a senior citizen, I'm not that tech savvy! What a blessing to get help these days, with a smile. They are at the corner of the strip mall behind Wendy's. See ALL the services they offer. Do your food shopping at Publix & stop in to see Jackie and her staff to say hello! You'll be surprised at all the services they have to offer! A very satisfied customer who will make this business one of my favorite stores!

I sent a very expensive item, paid to pack and ship. when it…read moregot to the location they received in pieces. they were told the value and insured it for 1/5 of that value. when i asked why was told full value cost to much. AND I have not yet got any cash from this store. Stay away from this location

Every time I go to this store I am amazed at how friendly, helpful, and efficient every employee…read moreis. When I lived in Brandon, the service was sub-par and no one ever even smiled. It had a very negative energy and I dreaded going there. What a surprise at how well I am greeted and treated at this location. Good service, great people, and positive vibes. Much appreciated!

To follow is our response to the person who posted a reply on behalf of the UPS Store Little Rd…read morewhere our phone disappeared. I wanted to give a fair and open response for all who have kindly interacted with my initial post: Some of what is recounted in the post is fairly benign and relatively accurate, apart from several blatantly incorrect statements that you make. The post states, "The staff member also asked if he wanted to put insurance on it or pack in a different box to avoid being detected or getting lost." This is patently untrue, no such statement was made to him. In addition, the outer box was in pristine condition and had no identifying marks (such as iPhone branding). We have had only one conversation over the phone with the owner/manager and it was at the end of this process. We left 3 separate messages at the store with our number and got no response or return call. It was at that time my husband went to the store. The female employee did help, and was responsive within what she was able to do- we have never said otherwise. She did bring my husband in the back of the store and gave us the high value sheet (which we agree that we received and have submitted to UPS as part of the loss/theft claim). She did say that they would have it on camera but it would "probably not be any help because a label was created at the store and the driver signed for the package but you wouldn't see the exact package he signed for." We agree that we were not satisfied, why would we be? Your store lost the phone, and we were told the only way we could possibly do was to submit a claim online to UPS. The store did not take any responsibility for losing the package at all, and until the post above where they state, " the package was lost somewhere in the warehouse" - should it really matter where it was Warning about shipping from the UPS store at 3152 Little Road in Trinity! Your high value packages are not safe! We have used this store very regularly (2-3 x's per week) for several years, and will no longer be using them as we believe that a theft of our package has occurred and the store is doing nothing to resolve it. On October 17th, we shipped a package to our daughter at college. We insured it and the cashier asked what it was..we told him it was a phone and paid extra to do so. We were guaranteed that the phone would arrive to her in 2 days, which was very important as she has a medical condition which she needs apps on her phone to monitor. We began to monitor the tracking number and it continued to not show as shipped. After 2 days, we began to check and ask the store, but it became very apparent that the package was not going to arrive to its destination and nobody knew where it was. We called several times and the phone was not answered, and finally had to go in person. When we inquired at the store, they claimed that they gave it to the driver" because it was a larger ticket item (they called it a "high value item") , but UPS tracking never shows it being scanned into the system. When we called UPS, they claim that they never received it from the shipper. Interestingly, when we visited the store, one of the workers said that "this is the third phone that has disappeared like this" in recent months, and it has always been an order handled by a specific worker. We believe that the phone was stolen either from within the UPS store at 3152 Little Road in Trinity or in cooperation with a UPS employee who drives the trucks. To date, the manager has not been helpful or responsive with our concerns. We are incredibly frustrated and upset. We are working class people, and the phone is very expensive and our daughter needs it. But then, to have the UPS franchise and UPS handle this with such little lack of interest or care, and not to take responsibility at all is disgusting. We have been referred to the Claim Department but there is basically no way to call in and speak to anyone and is done totally online. The store doesn't take responsibility nor does UPS it seems. The owner of the store, Parth, is also the manager and has not done anything to support this being resolved. We call on the published number and get no answer. Since the value of the item was over $1200, we spoke to the Pasco Sheriff and it is considered a felony. However, it does not get handled by the SO but is handled only as a civil matter. Please feel free to reach out in our DM's if you have had a similar and documented issue with this particular store, as we are preparing to pursue this through a civil suit if needed. We have also reached out to local news and would like to share especially if others have had a similar issue with this UPS location. At minimum, we wanted to share our experience and caution anyone to not ship from this UPS Store at 3152 Little Road in Trinity as your package is not safe. At minimum, it was "lost" and they are not doing anything to rectify the situation- at worst, they are stealing packages of high value items.

Customer service is always best at this UPS! I will go out of my way to go to this store.read more

Been outside for 15 mins and still not open at their posted hours…read more Wasted 30 minutes driving here for nothing- horrible way to run a business

Tom Terrific here with another honest review…read more I ran out of the UPS Store in Holiday as fast as I could. Horrible customer service. I went a few miles north to this UPS Store where the Burlington and Publix stores are. I was greeted by the lady and explained i wanted to ship some items. She took the time to take care of all the details for me including using her own phone to help me out. I gladly paid the $2.50 printing charge, she put the return label on and out i went, as happy as a lark. These are good people in this store. They care about your package and YOU as a customer. This is my store from now on. Feel free to make it yours.

Always amazing service, great customer service and the prices are worth the drive. Thanks for all…read moreyou do for the community.

If you're dropping off packages that you already have packed and boxed, this place is fine. But…read moreNEVER let them wrap and box things for you. I brought in a slow cooker already boxed, cookware, and a new complete set of Corningware stovetop cookware that was saved for years. They literally packed the corningware inside each other with no packing material in-between. The middle baking dish arrived shattered. There were glass shards everywhere. The stainless steel slow cooker arrived with a very deep dent on the outside. I was told that they'd take the items out of the boxes that I had already brought in and sent in one big box. Why? That's so obviously illogical. I've never felt such anger with a company. Tomorrow, I'm calling to file a complaint and put in the claim. Unfortunately, I only insured it for $300. But the items aren't sold new anymore, and the cost of the used items exceeds the $300. I hope they review who packed the box and fire that employee. I paid over $100 to ship it. Never again.

I needed to get fingerprinting done for my new job. This location had the most appointments…read moreavailable, so I came here. Mike greeted me immediately as soon as I entered the store. He then assisted me with the fingerprinting process in a quick, professional manner.

Great service from someone who cares. Had an odd shaped package and it was packaged and shipped…read moreperfectly

Everyone here is always so helpful. Today Mattie went above and beyond today and I am so grateful!read more

Awesome layout good vibes good people! Always willing to…read morehelp. THis is what Florida needs: Post Mail: Kudos*****