With ATT stores or support it's oftentimes hit or miss. This time was a total hit. Cody was the…read moreassociate who helped us. Deep product knowledge, understood our needs completely and gave relevant service exactly what we needed plus educated us about some products without any sales pitch. An example of showcasing the company by excellence. ATT - you need to grow people like Cody into leadership roles so they can scale the true customer service mindset into your company which otherwise has an inconsistent customer service reputation.

I would honestly suggest any other phone carrier, or even just AT&T store location, on multiple…read moreoccasions this location has been unable to answer questions or provide accurate information on a number of policies, including but not limited to their warranty protections and international service plans. Furthermore, in my most recent experience, the store manager, Dylan, was uninterested in helping find a solution to my issue. During our conversation, he kept repeating platitudes, while evading my questions. By the end of our conversation, I can only describe his demeanor as disinterested and rude--also, he kept our conversation at the check-in station the whole time, underscoring his unwillingness to help or even pretend to work towards a solution or hear my concerns.

Went in there with a phone I purchased a few months ago for $80 retail that had a problem with the…read morescreen where it went completely black. They would not let me access my account without my dad's id. I'm in college and he's five hours away. They said the same phone i had just bought for $80 was going to cost $200+ and when i asked what the cheapest phone they had was, they said $180 without taxes or upgrade fee. Not sure if it is just this store or Cricket in general. I never had an issue with the Cricket in my hometown. Total scammers.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Stephenville store today.

Great reps who treat customers like family. Great prices and couldn't have come to a better phone…read morestore.

From the owner: Switch today & enjoy America's largest 5G network.read more

I went into the store trying to get a Sprint iphone moved to my Verizon account. Tavo and…read moreespecially Zekiel were very friendly and super helpful. It wasn't even their problem, and they completely went the extra mile to resolve it. Good job guys. +1 satisfied customer!

I told him repeatedly what was wrong with the phone and he told me otherwise I took it to apple and…read morethey told I was right about my phone he acts like he can't listen or comprehend.

Sam cellphone fixed my iPhone 13 screen super fast and gave me a good, fair price. Great service!read more

On Thursday, March 20, 2025, at around 7:00 PM, I took my 17-year-old daughter to this T-Mobile…read morelocation due to issues with her iPhone. Upon entering, there were two employees assisting customers, but neither greeted us or even acknowledged our presence. We sat down and waited patiently, assuming we would be helped soon. Over the next 45 minutes, not once did either employee say, "We'll be with you as soon as possible," or offer any kind of acknowledgment--not to us or to the three other customers who walked in after us. Instead, we all just sat there, ignored. The two employees were working with the same two customers for over an hour, and eventually, all three of the other waiting customers left due to frustration. After nearly an hour of waiting with zero communication, I told my daughter we were leaving and would go to the other T-Mobile down the street (1950 S Main St, Weatherford, TX 76086), which is not owned or operated by MobileOne. Before leaving, I approached the employee who seemed to be in charge--since the other employee kept asking him for help. He was a white male wearing a black durag. I politely asked for his name and the name of the other employee. Instead of answering, he defensively responded, "Why do you need to know my name?" He then refused to provide either of their names, stating that he wasn't required to. I calmly explained that customer service matters, and simply acknowledging customers when they walk in goes a long way. As I walked out, he weakly muttered, "Sorry." We then went to the T-Mobile at 1950 S Main St, where we were greeted immediately by Rudy and Alicia. They were both very professional, and within five minutes, they fixed my daughter's iPhone. When I told them about the poor experience at the other location, they were shocked at the lack of customer service and professionalism. If you need any T-Mobile services, avoid the MobileOne-owned store at 1314 S Main St and go to the T-Mobile at 1950 S Main St instead. Their customer service is outstanding, and they actually care about their customers. I will never return to the MobileOne T-Mobile location, and I highly recommend others take their business elsewhere.

I went in to the store today to ask about upgrading my phone, there were 3 workers, I was the only…read morecustomer. When I walked in they all looked at each other like who's going to take this customer, none of them seemed very interested in helping me. Finally one poor kid got "stuck" actually having to do his job and help me. However, he was not very helpful, when I asked about my upgrade options and what plan I was on versus other plan options available. He hardly answered my questions and looked like he'd rather be doing anything else besides his job. Mean while the other 2 employees were just on their phones the whole time. I was in the store 10mins and felt more like a burden then a paying customer. I left without upgrading and will find another T-Mobile store that is friendly and wants to help. I don't recommend this store to anyone, they have terrible customer service and dismisive attitudes. I am extremely disappointed.

I'm returning to Cricket after trying another wireless phone provider for 2 weeks. The company…read moreoffered a wireless plan (through my employer) almost 50 percent less than my Cricket plan but found it to be only 50 percent the signal too, at least that's what it seemed like anyway. What a major disappointment that was. I'm definitely happy to be back with Cricket. Their in-store Brownwood location customer service is hit and miss but their reasonably priced wireless phone service is isn't. Cricket uses AT&T Network so it's mostly dependable. You're advised about slower data speeds during network congestion but in the previous 3 years I've hardly noticed any change. I like the Unlimited 15 G Hotspot plan you save almost $30 for 2 lines and the regular family 4 lines is an even better deal. Cricket is definitely for the budget minded except when it comes to buying a phone. Their in house financing almost doubles a phones price. All you get with Cricket is a no thrills and/or frills cellular data and wireless phone plan at a good price. And since it's not for business but just regular use that's ok with me.

Bought a brand new phone from this location and paid $200 and almost a month later it keeps messing…read moreup. And then when I took it back they said the warranty was only 7 days. Do not buy cricket - I guess you get what you pay for. They have poor customer service! I do not recommend. Lesson learned. Update August 2020. The young adults who work in the local store do know how to work the phones and apps. But they only give a number when you ask about hardware issues. It was really like jumping through hoops to finally get a replacement phone. But it was finally done.

Went in to ask questions about our phone plan and to see if we could get a cheaper one and Caleb…read morewas amazing! He jumped to help and was super nice! Grateful for him making it a pleasant experience!

UNDER NEW MANAGEMENT Always great people and great…read moreprices/deals every time I'm in the store! And I always look at my receipt to see how much in discounts I received. In the same parking lot as Chicken Express so easy to get find. They also provide excellent tech help and are always willing to help and go above and beyond with a smile!