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    Communication Connection

    5.0 (1 review)
    Open 10:00 am - 6:00 pm

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    SouthWest Nissan

    SouthWest Nissan

    2.6
    (41 reviews)
    0.5 mi

    I've been a customer here for years, as needed with only 56k miles, for my 2009 Murano SL. 3/14/23…read moreI wanted to check the price of a new, and retired demo MURANO SL for myself, as well as look for an SUV for my mother and grandmother. What followed was a 15 day ordeal like none other. 3/14 I received a price sheet for the demo Murano, and a basic quote for a 2023 model. The SUV for mom/gma is more urgent, so I schedule an appointment for 3/17 to see both a white and a gray Jeep Cherokee I had also found on their site. The gray one was a bit over $21k. Before getting to the appointment 3/17, I saw the gray Jeep had jumped in price overnight by about $2k. When I asked about it, I was then told it wasn't at their location, though it was on their site just like the white one. Fine, we looked at the white one, which was ruled out as gma's wheelchair wouldn't fit. But, we did find a 2017 Nissan Rogue everyone liked. We had two trade-ins, and I had gma pre-approved for BofA financing. They said we had to finish the BofA application in office. We left the truck trade-in with them, the Rogue was to be cleaned, have final inspection, and be delivered to us Monday 3/20 when they'd take the other trade in. Between 3/20-3-29, I was given varying stories about a part for the heater that needed to be replaced. It was ordered, backordered, delayed, an additonal part needed, service team backed up, new part backordered, wrong part installed, backordered, delayed, Nissan's entire system went down, etc... For 9 days. I also found out that credit was applied for through other lenders in my gma's name, and a loan was secured at a higher rate than what we walked in with from BofA. It was reduced when I found this out, in an effort to keep me from canceling the deal. They also said they'd cover the amount of the small down payment we were making, as a gesture of goodwill and apology. I agreed to wait until the 29th, when I was promised the Rogue would be delivered as they already had the new part. 3/29 - no call, no contact from anyone. I reach out to find out what time to expect delivery only to be told yet again, the part isn't even there. We had gone 12 days at that point with them having our trade-in, and us having nothing in return. So I had had enough, and I told them we'd come pick up our truck trade-in in about an hour and cancel the sale, which we did. We actually got some pushback when I asked to have the contract shredded in front of us, but they did do it. The 15 day experience had been a nightmare, but at least it was over. So we thought... As if there wasn't already enough to the story, the first time my mother went to drive the trade-in truck the day after getting it back, a piece of an interior door panel fell off. It had been removed, broken, and super-glued to reattach, but it didn't hold. (see pics) It cannot be reattached now as they broke the clips, as well. Additionally, she found the cigarette lighter missing. We then found another small panel, behind the hood release mechanism, had also been removed, and simply wedged back behind the hood release. I can't begin to imagine what caused them to do these things. I have never had such an incredibly ridiculous experience at any dealership as I did here at Gilchrist Southwest Nissan. They have lost my service business for my current Murano, the sale and service of a vehicle for my mother and grandmother, and the future sale and service of my new Murano. I would warn anyone looking to buy a vehicle to look somewhere, anywhere else, other than Southwest Nissan, or any Gilchrist owned dealership.

    I bought a pre owned, it made it 20 miles before it broke, what a piece of sh*t, the air…read moreconditioner was blowing cold all the way home, parked it, went back out the next day, no cold air

    Photos
    The door panel that fell off on our intended trade-in after Southwest Nissan inexplicably removed it, broke it, and tried to glue it back
    The door panel that fell off on our intended trade-in after Southwest Nissan inexplicably removed it, broke it, and tried to glue it back
    The panel back in place that was removed behind hood release mechanism
    The panel back in place that was removed behind hood release mechanism
    Damage to back of trade-in's door panel

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    Damage to back of trade-in's door panel
    Shottenkirk Toyota Weatherford

    Shottenkirk Toyota Weatherford

    1.6
    (363 reviews)
    0.6 mi

    Buyer be aware. Pay very close attention to the Finance process. I was tricked during my closing…read moreto a 63 month finance deal when I was talking to them about 60 months. The 3 extra months coincidentally matches the discount we were talking about, and I thought I received, for Service & Warranty. I have contacted the dealership several times (Justin B) and I am being ghosted.

    Went and bought a Toyota TRD Sport on Saturday. Salesman Joshua was fantastic. He was very…read moreknowledgeable when we were test driving. We started with testing driving an SR5 earlier in the day and then we went inside. I had mentioned that I wanted to test drive a Ford Ranger before we make a decision. I guess that is when Sales Manager Gracie Judy felt the need to push me to make a deal right then. After pushing me twice to get a deal done she could tell I was getting upset. Let the salesman do his job and quit being pushy. Salesman Joshua was doing a great job and let the product stand on its own. After that experience I told Joshua that he was the only person I wanted to speak to going forward. We left to test drive a Ranger. After talking with the wife we decided to look at the Tacoma more. Well that didn't stop Sales Manager Gracie Judy from having a condescending comment when we went up there to do some paperwork on a TRD Sport (a higher model truck). Nor could she resist from having a condescending comment when we picked up the truck on Monday. Gracie almost costed this deal. Then Finance Director Justin Bateman told me and my wife that her name would be added to the title of the car. However he didn't do that and only put my name. I wouldn't recommend this dealership and will probably buy my next Toyota somewhere else.

    Photos
    Shottenkirk Toyota Weatherford
    Missing Lug Nut
    Missing Lug Nut
    2022 Toyota Tundra and my Batmobile with the wonderful Texas sunset.

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    2022 Toyota Tundra and my Batmobile with the wonderful Texas sunset.

    Communication Connection - mobilephones - Updated July 2026

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