On Thursday, March 20, 2025, at around 7:00 PM, I took my 17-year-old daughter to this T-Mobile…read morelocation due to issues with her iPhone. Upon entering, there were two employees assisting customers, but neither greeted us or even acknowledged our presence. We sat down and waited patiently, assuming we would be helped soon. Over the next 45 minutes, not once did either employee say, "We'll be with you as soon as possible," or offer any kind of acknowledgment--not to us or to the three other customers who walked in after us. Instead, we all just sat there, ignored. The two employees were working with the same two customers for over an hour, and eventually, all three of the other waiting customers left due to frustration. After nearly an hour of waiting with zero communication, I told my daughter we were leaving and would go to the other T-Mobile down the street (1950 S Main St, Weatherford, TX 76086), which is not owned or operated by MobileOne. Before leaving, I approached the employee who seemed to be in charge--since the other employee kept asking him for help. He was a white male wearing a black durag. I politely asked for his name and the name of the other employee. Instead of answering, he defensively responded, "Why do you need to know my name?" He then refused to provide either of their names, stating that he wasn't required to. I then took a picture of him and it is attached. I calmly explained that customer service matters, and simply acknowledging customers when they walk in goes a long way. As I walked out, he weakly muttered, "Sorry." We then went to the T-Mobile at 1950 S Main St, where we were greeted immediately by Rudy and Alicia. They were both very professional, and within five minutes, they fixed my daughter's iPhone. When I told them about the poor experience at the other location, they were shocked at the lack of customer service and professionalism. If you need any T-Mobile services, avoid the MobileOne-owned store at 1314 S Main St and go to the T-Mobile at 1950 S Main St instead. Their customer service is outstanding, and they actually care about their customers. I will never return to the MobileOne T-Mobile location, and I highly recommend others take their business elsewhere.

Signed up for $50 a month internet. Logged in and looked at my account when I got home and they…read moresigned me up for $65 a month. Called, spoke to manager, he said he would change it since we barely got it and the bill wasn't due. Looked the next day, nothing changed. Called back, said they couldn't do it over the phone, and we guess he just said that to get me off the phone. The actual Wifi seems to be working correctly, but being lied to twice is pretty insane to me. I would not bother with this place if I were you. They don't accept the device in store either if you want to cancel, it's a whole thing. On par with the shady tactics

Do not shop at any of these stores. I bought a lawnmower battery from the store in Hulen. The…read morebattery was dead when I went to put it on my trickle charger as my lawn mower had not been delivered. I took the battery back to the Hulen store and was told I couldn't return the battery because it was dead. I was told to bring it to this store. The store manager told me the same thing and then called me a liar and told me I used the battery and that they tested the battery before they sold it to me. Which they did not do in front of me when it was sold to me. So I was sold a faulty battery, told I was a liar and now i'm out $80 of which I at least got store credit but they still robbed me of $80. Wait the 3 extra days and buy it on Amazon or spend the extra $20 at another place that honors their return policy. Worst customer service i've ever seen.

Bought a $ 200 X2 lithium battery and X2 Pro charger , after a few months it stopped working . Took…read moreit to location they checked it out they said it was all good . Took it home, connected it and immediately the battery showed dead when I connected it. I called the Location Tristen answered and said I would have to go through the testing and charging process again. I told him I would like to talk to store manager because what he is telling me doesn't make sense as I understand parasitic draw but don't think it could happen in 10 seconds and that the battery would not charge last time or this time with the X2 power charger . When I asked for store manager or district manager info Tristen hung up on me . I tried to call back and Tristen wouldn't answer the phone . Later in the day I called back and said did " I called earlier did mean to hang up on me . " Tristen's reply " absolutely the Manager will be here Monday-Friday " then hung up on me . If you get a battery and don't ever have an issue this might be an ok place to buy . But if you have an issue and want them to stand by the warranty you are out of luck and will have to call corporate or go to another location because Tristen doesn't care one bit of you are a customer .

Went in to ask questions about our phone plan and to see if we could get a cheaper one and Caleb…read morewas amazing! He jumped to help and was super nice! Grateful for him making it a pleasant experience!

UNDER NEW MANAGEMENT Always great people and great…read moreprices/deals every time I'm in the store! And I always look at my receipt to see how much in discounts I received. In the same parking lot as Chicken Express so easy to get find. They also provide excellent tech help and are always willing to help and go above and beyond with a smile!

Chris was great! My Samsung tablet wouldn't charge. Turned out it was the charging port, which…read moreChris promptly repaired. When I asked about the battery, he could have easily told me I needed a new one, but said that it was just the port. His honesty was GREATLY appreciated! Fair prices. Also, nice to have a shop that recognizes there are other brands besides Apple! Won't bother going anywhere else again.

Fixed my BFs phone fast! Definitely recommend! He knows his stuff! I'll be back to get a phone for…read moremy son soon!

Friendly and accommodating employees who are knowledgeable about their product and service! They…read morehave all the latest phones and great deals on service plans.

I have been with Boost Mobile in total for roughly 4 or 5 years. I had to move for a job 9 months…read moreago and there was no coverage where I would be working, so I had to switch carriers. For medical reasons I had to move back to the city, so I switched back to Boost Mobile. Never had a problem until 03/12/2018 when I purchased a new phone for my failing 3-4 year old Boost Mobile phone. The phone was a ZTE brand. Not a bad phone itself, but I believe ZTE had an issue with their phones very recently that happened to many people over all carriers. After I spent the first day (03/12/2018) trying to troubleshoot/figure out the problem myself, I was unsuccessful so I brought the phone back to where I purchased the phone (5310 E Belknap St, Haltom City, TX 76117). They had to go through 2 levels of tech support to fix the problem. They had to re-initalize the phone to the network and disable call forwarding to voicemail (*720). It worked for 20 hours until I had to restart the phone, then it was doing the exact same thing as before; Unable to receive calls & texts. If the phone did work (usually after I dialed out), I would receive any texts and voicemails immediately after I placed a phone call. Sometime later it would go straight back to voicemail if someone called. I would test by calling from another phone line. I would also get anywhere from 10-20 of the same texts, anywhere from within seconds of each other to several minutes; another known issue of the ZTE phones at the time. So at least in my opinion, from my ZTE research and the way the phone was behaving, it was an issue with the phone itself, NOT the carrier and I told them that. Once they 'fixed' the phone and I had to reboot it, it started all over. I took it back in to try to get an exchange, since that is their company policy: 7 day exchange after date of purchase. I went back to the store, the guy at the counter did some quick research & found exactly what I stated above, there's a 'global' issue people are having with ZTE phones. He contacted customer support and they said the only thing they can do is for me to contact ZTE & get a replacement. He sends me to another store (2427 Azle Ave, Fort Worth, TX 76106) where a manager is at. The manager listened to my story, realizing I've had this phone for 3 days and it hasn't worked correctly. Instead of letting me exchange for a completely different phone (and paying any difference), he wants to do the 'exact' same thing & give it a day to see if it fixes the problem. He was also suggesting that I was doing something wrong to the phone, even though the 'fixes' I were trying I was getting from the boostmobile.com website. After 3 days I'm tired of troubleshooting and testing the phone to see if it still works like a normal phone, for it to eventually not work. I contact Boost Mobile via email from their website and it's just the typical generic response; a stall tactic to try to buy time so their 7-day exchange time flies by. I spent over $200 (including the $35/mo service) that day for a phone that doesn't work and they will not honor their exchange policy.

Went in to buy new SIM card for my Android. Came out with new iPhone, case, & knowledge. The 2 guys…read more(men) working were very nice and informative. They made me feel comfortable and happy with my purchase. Got a great deal on phone package.

The service was wonderful. I got a free phone and just paid for the bill. The people there provide…read moreyou the best phone. They value your selection. They give you the best value for your money.

I wouldn't even give a 1 star! Don't go here!! Service is horrible and the District Manager…read moreEsperanza doesn't know and follow store policies! I purchased 2 phones over $500 and tried to return/exchange them within given time for a refund but I was given the run around saying because I upgraded I cant get a refund! Thats stated no where on the sales receipt or on the website!! Very unprofessional! I will be filing a complaint with the Better Business Bureau and FCC!

4 lines for $100 family plan! thats a great deal. they have promotions on phones too. Check out…read moreBoost mobile for your wireless needs.