Poor customer service. Took a long time with customers helping with every little issue with no…read moreconsideration of other customers waiting. Asked how long they expected it to take, and they begrudgingly said they can't tell how long it would take. Got the impression they are understaffed and workers are therefore upset and taking it out on customers. One worker just left then after we waited a long time. The lady that did help me though it was nice and helpful though once.

Went here feb 1st to ask about new cell phones ,The management assured us that the phones would…read morehave a signal in our rural area so we bought them on condition they would work,got them home friday night,no signal at all!The next day sat we returned the 2 phones back to store and a tablet in opened.True to their word store management did not charge us anything.I 3 weeks later received a bill from carol stream il ( stand t billing center) for several hundred dollars,after hours on the phone they understood 1,we did not have a current account and never dod and 2,we returned the phones back the next day ,and 3 ,did not owe for the phones and service we do and did not have!4,get another past due bill for $195.00 with late fee?This is again for the non existent service I never had? No one I talked too appears to understand that 1 had their (Atandt)phonedms less than 24 hours and no service,Store management also agreed to waive activation fees restock fees ect which they did .We talked to store management which refers us to the 800 number that keeps billing me for non existent service.If they turn me in to collections, I will use for what is fraud i.e. trying to collect money for a non existent service.I have no way to have canceled the account 24 hours after it was open ,.why won't they help? ALL ABOUT GETTING MONEY ANYWAY THEY CAN,ALSO WE REINSTATED CELL PHONE SERVICE THE NEXT DAY WITH VERIZION AS THEY ARE ONLY CARRIER TO HAVE SERVICE WHERE WE LIVE ,please do not ever sign up for ATAnd T for anything ,Service for customer is zero ,Our fight continues!Tim Long

Terrible,service for customers ,only care about money for them ,they dump extras you don't need on…read moreyou.Go to consumer cellular,or t mobile and save ait of money and get great honest service . Verizon corporate is all about money,no customer service.they do t care .

Haven't dealt with this specific store. Either go to the Brazil or Greencastle store and have not…read morehad any real issues with them. Are fairly knowledgeable and willing to help. Is the only network that we can get reliable service from in the area.

My husband and I went to Verizon today to switch our internet provider as well as switching our…read morecell phone provider. A big shout out to Cody who helped us through the entire process and even saved us a few bucks along the way. Cody is knowledgeable, thoughtful and more than kind.

I went in there to look at iPads. They didn't have any on display. But they were very helpful and…read morerecommended other stores in the area that have them on display.

I came in to get my AT&T screen protector put on and the lady working around 6:00pm on 8/8/25 was…read morelike "in we don't do that. Sorry" Really? I was going to buy a second screen protector too. And not to mention, I've bought at least 3 phones from that store in recent times And they've always been nice and would do it before. Rude lazy lady. Shouldn't be working with customers. Won't go there again. I'll go to Bloomington.

This store is my favorite! Josef and Becca are very helpful and insightful. They went above and…read morebeyond to inform me about the phones and all of the promotions! When going to the phone store can feel cumbersome and confusing it's a lifesaver to have experienced knowledgeable sales reps.