I was the 2nd customer of the day... they open at 10a. After waiting over an hour, I noticed the…read more1ST customer was still there. Way under staffed & slower than tar drying in January. Total waste of time, do not recommend for any reason. Time is money and they just wasted mine. 1.5 hour wait, as the 2nd customer to walk through door. Total BS

Went to this store to have a replacement phone activated and to see if they could save any data…read morefrom the phone with the broken screen. We walked through the door and people were milling around with no since of order or greeting or indication of where I should go or what I should do. Even a greasy spoon diner will have a sign that says please wait to be seated or seat yourself. After 10 minutes or so a guy with a tablet checked me in and told me I was number 2 in the que. All I could think of was a free stall barn with livestock milling around aimlessly. Not with out entertainment though as a customer service rep was selling an elderly couple into the latest phones because as he said "In 2 years anything else would be obsolete". He went on and on with the hard sell for at least 30 minutes while other customers waited to be helped. After 45 minutes and while the store was really filling up a different person came around to see if everyone was "checked in". Maybe if he had been standing by the door he would have known. I told him I had been waiting quite a while and he told me I was now number 5. I asked why and he rudely said they were now waiting on customers with appointments and in a condescending tone was told I would have to wait. I guess if you are not there to buy a new phone you will be treated as "number two" anyway. I decided to not wait and once in the car which would connect with the phone contacted my wife who told me of a nearby location who actually answered the phone. I went to the alternate location and was warmly greeted the moment I entered the store and was attended to right away. I give this store and the company representatives a minus 5 stars.

Worst customer experience ever......my bill keeps going up....fraudulent charges are…read moresuspected....will go to corporate office from now on

Last March I traded my phone- that was in great condition, for a new phone with a promotion, so…read morethe phone would end up being free. My phone ended up being destroyed by them, So att wouldn't accept it and I was also told that they put my refund under someone else's name. So that person was supposedly getting my $40.00 per month credit. I was told the store would refund the money I was owed, since they messed up. Hasn't happened yet and now the store Manager- Eric, isn't returning my calls or texts. The ARSENAL STREET ATT STORE IS HORRIBLE AND THEY STEAL YOUR PHONES AND YOUR REBATES AND THE MANAGER ERIC IS FULL OF LIES, HE TELLS YOU WHAT HE THINKS YOU WANT TO HEAR AND THEN DOES NOTHING. DO NOT TRUST THEM!

Salesperson outright lied to me. Michelle told me that we would get a rebate which was denied by…read moreAT&T. She also signed me up for a data package for my tablet that I expressly told her that I didn't want and on top of that when I got home I couldn't even get a signal unless I was standing in my driveway. I had raised this possibility at the store and was assured that this wouldn't be an issue. Lies lies lies. Don't shop here!!!

From the owner: AT&T, serving over 81 million wireless customersread more

Leo at Geek Squad was excellent, explained the process clearly, and went out of his way to make…read moresure I could get my laptop looked at urgently.

The service is excellent. The problem is you can not call and talk to anyone in the store - not…read moreeven the cashier. Who runs a business that way!!!!!

a very frustrating two hours and a new $1000 phone at Salmon run mall T-Mobile WHERE they could…read morenot figure out how to transfer my number to the new phone. We went to Sam's Club, T-Mobile and MATTHEW diagnosed and got my phone hooked up in less than 30 minutes. If you are going to T-Mobile, DO NOT GO to Salmon Run go to Sam's Club and ask for MATT

Their website is terrible and when I deal with them on the phone, they absolutely do not do what I…read moreasked them to even though they say they do. I've tried to cancel lines, and I ended up adding a line every time they upsell me without my permission every time.

I would just go to another Verizon store if I were you. The first time they charged us almost…read more$1,000 without showing us the bill..just sliding the sign screen over. I trusted the guy so I foolishly signed. Got our statement saying Verizon charged us nearly $1,000 in early cancellation, new lines, taxes, etc. next time we go for an upgrade asking for 128gb in iPhone 7 and he gave us iPhone 7 32gb :-/ didn't think to check the box to make sure (again stupid of me to trust them). Called corporate to let them know this store SERIOUSLY needs to be checked on..

Stopped at the Verizon store at Salmon Run Mall in Watertown NY. To upgrade my phone and the…read moresalesperson was arrogant dismissive and lied. After nearly 10 continuous years with Verizon, we will be seeking out a new cell service provider. The other service providers should pay that salesperson a new customer commission.

spectrum is very overpriced and give poor service. Plus they bribe politicians to get monopolies…read morein areas they service.

Took 3 hours for ten customers, if you don't have an appointment they wont help you. Dont make the…read moresame mistake we made. However it was unreasonable for it to take 3 hours , and constantly bumping down people for appointments. Value for the wi-fi is alright but don't go without an appointment unless you want to be ignored . Should also mention a lot of people in-front of us left as well due to the incredibly unfair wait times and ignoring customers who walked in.