Wanted to upgrade to the iPhone 13pro when it first came out. ATT rep, Julian, looked up my acct…read moreand said not cost to trade in. Just pay the $54 in taxes. I asked again, no cost, no contract and was told no. Now, my fault, wife pays the bills, they have been charging me $28 per month. Called and complained and asked for refund. Nope. Asked them to stop charging me for the phone, nope. Had to send in my old phone, asked for that back since I had paid for it, nope. So not only did I have to pay $1,000 for new phone, they took my old phone that I also paid for. Have been a customer for 15 yrs. Not anymore. Was paying over $200 per month for at least 2 yrs. Go to T-mobile. Less expensive, rate never goes up. ATT lied to me and stole over $1500 from me.

I give them 5 star because social distance, masks, and hand sanitizer is readily available…read more However, after more than 2 hours in the store, every account they touched is wrong. The bills are nearly 2x as much. The discounts not present and when asked about it, "well, it's not automatic, I mean pay the bill and you should see it over the next couple or three months. If you don't see it in three months come back in." Really? The discount is on one account but not others. The bill does not match anything talked about and overall pathetic support and service. Feel comfortable about going into the store but get the customer service number as you will need it to fix the mess they create on your account.

Fantastic Service and Repair, GREAT Prices…read more I recently had my iPad repaired here because of a recommendation from a friend. I cannot begin to recommend this place enough. The cost for the repair was just over $100 and if you check in to this location using Yelp, you get five dollars off. The screen and everything else looks sublime and works perfectly. The service member at the desk was kind, patient, and professional. When I or someone I know needs something repaired, we will be turning to Mr Fix.

They have fixed every phone and other electronic device I have brought in. Pricing is fair and they…read moreare honest upfront about if repairs are worth it or not even if it means less business. One time they popped my faulty screen in for free even though it took them some time to fix it. Thank you Mr Fix team!

I took my Apple Watch in to get fixed in early December. It needed to be sent to Richmond because…read morethat's apparently where they have the sautering tool needed to fix the batter. By December 15, I'd received a call that the watch was fixed, but then they backtracked and said it was still losing its charge. From that point on, it was radio silence; I called them on 12/22 and12/31, each time without them being able to tell me what was wrong with the device. By 1/30, they told me that the device was unfixable and then would send it back to Charlottesville to get it to me. And again, I heard nothing. When I called on 2/10, I finally spoke with someone helpful who'd admitted that the watch had been lost in the mail. I asked that person what could be done, and they offered to see if the company could help me replace the device; I asked to get that in writing in the form of an email, which they obliged and sent on 2/11. I've now responded to that email two times (on 2/14 and 2/17) hoping to move forward with the replacement of my device or some kind of a refund, and no one has answered. Fruit Fixed showed embarrassingly poor communication and bad customer service. I have no idea how their rating is so high - I feel like many of these reviews can't be legitimate. I now have to purchase a new watch and can't use my previous device as a trade-in because they have refused to help me when it was lost in transit between their two stores, and when apparently no one who worked there even realized it was gone. Pathetic.

UPDATE: Wow. Their response to this issue admits they broke the phone and tried to get me to pay…read moreto fix their mistake. This is a clear pattern. I urge everyone to look at Fixed Fruit's responses to the reviews. In each case, they twist the fact to place blame on the customer. This is an untrustworthy business that is unwilling to stand behind their work. Strong recommendation to avoid! ORIGINAL REVIEW: I visited Fixed Fruit for a simple battery replacement on my iPhone, but the experience left a lot to be desired. During the repair, the technician damaged my phone's screen. Although they admitted responsibility, they still tried to charge me for a new screen instead of fixing their mistake at no cost. While the staff were not rude, their unwillingness to correct an error they caused raises concerns about the ethics of this business. If you're looking for a repair shop that you can trust, look elsewhere

They over charged me for 5 moths, they carged me for two phones and only one was not in use. It was…read morefroze and even the employess in waynesboro could fix it. I told them in December of 2025 to turn it off, again in January ---------------to April of 2026. Each month I called I promised they would have it disconnected. It was a dead phone and it could not be fixed. So around April the 3rd I told them AGAIN, DISCONNECT MY CELL, even though I paid them again and it was not due until April 23, I told them to disconnect my other cell also. I di not need their business. What a rip off. From December 2025 to April I was paying for two phones and only one worked. I feel like they just stole $540.00 from me but they don't care . After 25 or 30 years of being a loyal customer, they don't care.

Called Verizon repeatedly for an overcharge on my phone I kept being told would be removed. Finally…read morewas told to go in person to have this resolved . Waited well over an hour /hour and a half after being told I was "second in line" at time of check in. The people at the store were kind and doing their best so this review is not on them by any means/I know they can only do so much and at least they helped connect me with Verizon and even got on the phone to explain the overcharge I kept seeing/but lady on the Verizon end was a very rude person- finally admitted we were being overcharged and took off the fee. Not apologetic just rude. I can't wait to switch carriers *edit to add that when I came home I decided to check into my account and see if this was indeed corrected and it still was not! I had to get into the chat and threaten I would file a complaint and magically it finally was corrected and I was credit back the overcharge. Lady I spoke to on the customer service line for Verizon was "Sky" who was rude and said she would Make the correction and still did not. Disappointing.

Oliver is non-judgemental and welcoming. He looks for the loose expensive way to help. I'm really…read moreglad I found him: call for the best time to meet him.

Knowledgeable owner who was able to quickly diagnose and resolve the issue with my MacBook Pro.read more

We always find what we need at Batteries Plus in Charlottesville, Va., and the staff is so helpful…read more Recently, In May, I was buying batteries (on a good sale) and having trouble with my cell phone - a problem that even Tracfone was unable to solve. I asked THOMAS about it and he correctly solved the problem in just a few minutes by telling me what to do - without charging me for the advice (!).. As soon as I got home, I followed his advice - and guess what - my Tracfone cell phone is now working perfectly and doing what I want it to do. THOMAS was a lifesaver!! Thank you so much - and also for being there when we need good batteries. Annie and Mack Rowe, Madison, Va.

I usually have pretty negative experiences with watch/ battery places.. but this location is…read moreamazing. The wait time is never really long and their service is awesome!! I went in to replace my watch battery, not knowing anything about the model or make.. but he took care of it on his own, VERY QUICKLY and PROFESSIONALLY. I also went in (a few months later) to change the battery on my car keys, and had a similarly positive experience. They were also very clear and upfront about the price estimate, which i appreciated very much.

I spent nearly 45 minutes in a chat with tmobile, picking a home internet plan and a bundled phone…read moreplan and it was the last day to capture a $300 rebate. I went through the whole credit check, gave all my info, including my phone's internal ID #, etc, agreed to the price, the terms, the promotion, and then the live agent in the chat asked, "Would you like a second phone, Connie?" I asked, "Who's Connie? Is that a typo?" All of a sudden, it stopped saying I was in a chat with a live agent and that changed to "virtual agent", and it asked if I was a new or existing customer...the first question it had asked me 45 minutes earlier. I called tmobile and it said there was a TWO HOUR wait time to speak with someone, which I couldn't do at that time. I went into a new chat later, (which was then AFTER the expiration date on the $300 rebate offer) and I asked tmobile to honor their $300 rebate offer which I had accepted in time but which didn't get finalized due to tmobile's fault. They would not honor it. It doesn't give me a good feeling about tmobile...not only is their infrastructure questionable if they are calling me by a different customer's name in their chat, but even worse, they are not honoring their offers which I stated over and over, ON TIME, that I accepted. It's dishonest business.

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

i have nothing but good things to say about everyone working at 250 Merchant Walk Ave, Ch'ville, VA…read morestore. My elderly dad recently lost his flip phone & was devistated at the loss of his contact info. My mom & I went to Merchant Walk store where we were treated with kindness & respect. They had a flip phone in stock & Hunter was able to retrieve his information very quickly. Thanks to Hunter & allDonna who helped us!

i have been a satisfied verizon customer for years. However, when I went to this particular store,…read moreto rectify a payment problem, I did not expect it to be an HOURS long experience. Yes, hours. The clerk's performance was an excellent theater performance as they pretended to rectify my problem. I should have brought a lunch and if I knew it would take all afternoon, I would have. when my service rep figured I had been there "too long" i was given the number to call "Service". In the future, do what I intend to do, look up the "Service" number, make yourself comfortable and when you have a big block of time, call,"service" direct. I'm sure the accent will be thick and hard to understand, but at least you can be in a comfortable environment rather than sitting on an uncomfortable high chair. However, if you LOVE good theater, this is The Place to go for free!