Terrible, horrible service- no service at all!! My phone is having difficulty connecting to out…read moregoing calls they told me repeatedly to "call customer service " ha ha! If only- the out going calls can not be connected!! That is the problem!! I have 5 phones on this plan and will find another carrier!!

They have no technology expertise, so never visit this store to avoid problems. after a few days…read morethey could not fix my problem. They give me hard time and made a lot of problem they could not find any simple solution for Customers .

Ok - I went to this company because they are an Apple Certified repair…read more business. To my dismay, I read multiple negative reviews and with great trepidation, I surrendered my phone. I am happy to say that my experience at Cavalier was an excellent one. They were polite and thorough and even in follow up calls on another matter, they offered sound and knowledgeable advice. Shane (the tech I worked with) clearly knows his stuff and conveyed his knowledge in a way so as not be off putting. I think they are aware that they have a bit of a reputation to fix and are anxious to do so. I will use this company again. Kent Raine

They're always very slow at repairing the computers and often will not tell you something is going…read moreto cost money til after they do it. And often their fixes just break later

Laura and Chris are absolutely amazing and patient. Kind and friendly. Laura knew exactly what I…read moreliked

Easily one of the worst optacle shops in Charlottesville. This review is directed primarily at the…read morestaff (Michelle) and their [inability] to handle any sort of issue that a customer may have. I had my suglasses tuned up by one of the "associates" at the Barracks location, where the the lenses were broken within 5 minutes of handling. Since the frame was discontinued, I was offered very limited options as far as replacements. Long story short - my sunglasses were broken and was given an insulting 10% discount on my next purchase. I would consider playing "frogger" on I-495 before ever going into that shop again.

My mother purchased a Zoomer chair from here a year ago when I was in town so I picked it up for…read moreher. She wasn't able to get the chair to work and so it sat for a year. We thought something was wrong with it. On my next visit to Charlottesville I brought the chair back to the store on my way out of town but they had just closed about 10 minutes earlier. I waved my arms and got Stephanie's attention. She came, opened the door, and heard the issue despite the fact that she was due elsewhere. It turned out that the problem was easy to solve--we probably could have done it ourselves. But I was blown away that she opened the door and helped me when she was under zero obligation to do so. This was above and beyond to me, especially as a New York City transplant. Thank you a million!

Promised a product they did not have: We were on vacation at…read moreLake Anna. The bathroom adaptations at our rental house were not working out for my husband. I identified a raised seat that had worked for him in the past. I called the store with the specific manufacturer and style that I was looking for. John assured me that they had it in stock. After driving an hour, when I arrived at the store they did NOT have the product. What they offered me was a totally different brand that did not address his needs. Essentially it was what we already had! Wasted hours of my precious vacation time. So frustrating!

I am very dissatisfy with their service ! Epic fail! Truly…read moreincompetent ! I don't like dealing with them ! I order glasses 31 December ! Delivery date was 13 January ! It's 24 January . I order the glasses at pan top ! They guarantee me that the glasses would be at the barracks road location The were not ! Excruciating ! I work out of town so it's difficult for me to get to the office in pan tops ! Please go somewhere else and spare you the headache ! I drove an half an hour ! The staff was not helpful!

Pantops Branch: I…read morechose the Pantops (Peter Jefferson Pkwy) office after discovering that it was much closer to where I live. I had already visited other MyEyeDr offices to shop and compare, as I was looking to get a backup pair of prescription sunglasses. I found most of the other offices far more customer-friendly than this one. With the exception of Avory, who was most impressive in her courtesy, professionalism and superb customer service skills, I found the front staff lacking in their approach to customer service. Unfortunately, I did not have an opportunity to work with Avory. However, I continually observed her performance with other customers while I was working with Rashonda. Avory genuinely seemed happy to be working there and always verbally welcomed guests as they entered the office. Other staff appeared to have a perfunctory "just going through the motions" attitude about their work. I am rating this office three stars, rather than only two stars, because everyone seemed to be technically competent in their trade. Thus, if you care only about technical proficiency, then this office is fine. But if you're like me and you want not only technical competence from your eye doctor experience, but a friendly, engaging interaction where you feel welcomed and glad you came, then I don't think the Pantops (Jefferson Parkwy) office is your best option. If you are lucky to work with Avory, then you should walk away feeling very pleased with your experience. Otherwise, with the other front staff, I recommend looking elsewhere. I certainly plan to choose another MyEyeDr office after I pick up my current pair of sunglasses soon! Thank you, Avory, for setting a good role-modeling example for your colleagues. I hope they will heed your example of stellar, professional and friendly customer service! ******* Shenandoah Titus, Esq. Chief Counsel, Police Oversight USA www.policeoversight.us

I got my first pair of prescription glasses today. Milli was absolutely wonderful!! She made this…read morewhole experience so fun, and less daunting. Her service was incredible and I will definitely return! Everyone else in the store was lovely and available to help, too! Great experience :)

I love this LensCrafters. They always have great staff that are accommodating, helpful and kind!…read moreI've gotten three pairs of reading glasses there over the last 5 years. a few weeks ago I order my first ever prescription sunglasses and let me tell uuuuu I love it! I take them with me everywhere and keep the case handy to switch out my glasses when I go outdoors.

Warby Parker in Charlottesville is my new favorite contact/glasses provider and optometrist. The…read moreday before my appointment with Warby Parker, I went (name redacted) to get the same service, this place was unable to complete my exam after me waiting 45 minutes after my appointment time. Warby Parker is where I found excellence in knowledge, professionalism, and friendless. Everyone at the office that day was great!!!! Liam, Megan, and my favorite chick (but I've completely forgotten her name and sincerely apologize) she was absolutely amazing and outside of there, I could see myself being friends with her :) My visit was 3/31/26 at 3:45, as well as my Doctor she was fantastic and very thorough!! The glasses and contacts are reasonably priced with many options to select!! You will not be disappointed with using Warby Parker for all your eye care needs.

UPDATE: The store has reached out to me and was able get me the information that I would need to…read moreget a contact prescription closer to where I live without going through the entire eye exam process again. While this is not what I was hoping for this is the best possible solution they are legally able to offer and for that I am thankful! Like I said before Warby Parker has been great to me and one hiccup wont ruin the entire process but this was only because they reached out and didn't let it sit. Still a location learning using new technology but overall happy with the solution. If you plan on using this store just be clear with your expectations and have everything documented so word can be shared with clarity.