Great staff. Took the time to answer my questions and explain things to me. I didn't feel rushed in…read moreany way. I was told any promotions going on, but was not pressured to buy. Clean store with lots of options! Highly recommend.

Best metro store by far! Henry is super nice, gave me the best costumer service, and was really…read morekind throughout the whole process. I've gone to several stores in the area but none compares to the quality of service i received here.

Not corporate, not helpful, greedy sales people, wanted to up my plan even though I told them it…read morewas fine, not sure why these non corporate locations tend to be so shady...

My dad and I went to the Woods Cross location this evening to get some information on our family…read moreplan and to see about getting a new screen protector. It was as if we woke the employee up from his nap and he was in no rush to help us or listen to our needs. He did ask what phone needed a new protector and when he found out it was an iPhone 12, promptly said, "we won't have anything for a 12." Not even an offer to order something in. As my dad was asking him some questions about the account, the employee asked for the phone number but didn't clarify if it needed to be the main account holders number. My mother, who was not with us got a text and the employee seemed very put out that he had to send another code to another number. Other times we have been to this same location, but we have never been treated so poorly. Sorry we woke the napping toddler

Didn't think I'd ever be the person writing a review for a store, much less an AT&T store. Who does…read morethat? People who talk with Philip Philips at the AT&T store at the Gateway, that's who. I had called customer service to get an upgraded phone and at the end by bill had jumped about $40, no idea why. So, got super confused and said that I'd just go into the store. Turns out the store at City Creek had closed but this one at the Gateway just opened. Talked with Philip Philips at the Gateway, got a new phone, bill remained the same, and he made sure all my data got transferred correctly. While I was there he also helped out multiple other people, everyone was super happy with the service whether they got a phone from him or not, this is the type of person you want to deal with on a daily basis.

I tried to go in at 10:00 this morning, but they weren't open despite signs online and in store. No…read moreone was in the building when I was there and I left probably about 10 minutes later when I realized no one was coming. I called a couple times between 10-11 but no response. I called around 2 and I was told that they were open at 10, no explanation. If you need something immediately for a project or work, i'd recommend going somewhere else.

horrible! i ve been with them since 1998 and the stores are lousy. the web sight does you no good…read more they try to force you to use apps. i hate apps. won t use them! took them five days to replace my flip phone. they have gone way down since duestche bought them. very disappointing!

I very seldom write a review but I feel that the new team at the T Mobil store in Gateway needs to…read morebe recognized for outstanding customer service! Parker and Kolby went way beyond what they needed to do to take care of me. I am now a customer of there's even though I live right above the City Creek mall. It was worth the walk to Gateway. If you are looking for a GREAT PLACE TO PURCHASE A PHONE SEE T MOBIL IN GATEWAY.

First got quoted at the Harrisville location and got told it would take over two weeks to get my…read moreXbox back for a HDMI port replacement, I didn't want to wait that long so I called this location and they said three days, amazing timely service from them with zero issues after the repair. I'll admit the price is on the steeper end of electronics repair but the service was amazing.

They don't honor their warranty at all. They said my phone screen was "impacted" which is why it…read morestarted malfunctioning. Do you see any impact? Ya, me neither...

if I could give 0 stars I would. first I'm given the wrong phone that doesn't match my contract so…read morei have to come back in (slc store) then I inquire about WiFi and it gets added to my bill without my knowledge I fix this and get it removed because I DO NOT HAVE THE BOX and they still charged me for the box. I've spent 3 days trying to get the store manager to call me but either they call center sucks or the manager doesn't do her job. go into the store and the kid is snarky won't call anyone to help says it's her day off and I'll have to come back to tomorrow or go to a store in slc.. well no duh I already did and they said I have to go to this store since I inquired here and it was added here. Verizon is an overpriced joke with nothing but salty and incompetent employees. do yourself a favor and try any other company.

WORSE CUSTOMER SERVICE EVER! THEY NEED TO FIRE AUSTIN! Customer service and employees so…read moreirresponsible with their hours and super unprofessional . Office hours said open but got there and store was closed. There was a sign that said employee went to lunch be right back soon. I waited and it was past an hour when I came back and doors were still not opened and sign was still up. After waiting for a while I saw employee go inside but still took about another 15min to open the doors. I called customer support and they tried calling/reaching employee but they couldn't even reach them either. customer service did not do anything or couldn't give me employees name. After so long doors were finally opened and Austin started helping customers but was very lazy and being slow while doing so and did not even acknowledge or apologize for waiting a ridiculous amount of time.