New manager, new crew, amazing service! Everyone is super kind and give a relaxed environment feel!read more

Closest Briarwood Mall entrance to store: The main one between JCP and Macy's. Just walk straight…read morein until you hit the 't-intersection' and it will be right in front of you. The frustrating thing about having a store for a technology that it in and of itself renders place or material reality obsolete is that anything you can do in the store, you can do online or on the phone. And often times, you actually benefit from avoiding the store altogether. Case in point: I'm about 3 generations behind on the iphone and I finally had the iphone 4 passed down to me. This means I now need a micro SIM card. I called Tmobile and they said, "Just get it in store! It's faster!" "Oh yea! There's like, a real world out there! With in-person human interaction!" Representative cracks up. I hang up. I go to store. Wait in line for 20 minutes. Finally get to the counter. Guy tells me that online, the micro SIM is $1. In store? The card is $20. YARGH!!!! I go home. Try to order SIM card online. The website is experiencing 'system errors' for an hour. I end calling them and 15 minutes later, they put in the order. All in all, it took me 2 hours to replace a SIM card - something that should've taken me 10 minutes. I had a very similar experience with changing my phone plan. I went to the store to talk to someone about my options. After about 15 minutes conversing with the shopkeep, she tells me the plan I want I can only select online. So I go home, hop online, the site won't let me switch, so I spend 20 minutes on the phone bouncing from person to person until I can make the switch. The only thing the store is good for is if you are having a phone emergency (that you can't wait 2 days for USPS to deliver a solution) or if you want to play with different cell phones on display. Moral of this story: Even if you think it will be better to do something in store, or even online, don't bother. Just call them. You will save so much time.

Talk to Braxton!! I've been looking to upgrade my phone for a while and not only did Braxton ensure…read moreI got the best deals, but he broke it down for me so easy. He was extremely kind, relatable and overall committed to giving me the best service. I've never had such an easy and ENJOYABLE time at t-mobile!

Talked to Jake at this location. Never got the plan I had signed up for and he either lied about my…read moreneeding 4 months of "protection" on my old phone I brought with me, or he was just clueless as to T-mobile policies. I ended out calling T-mobile's customer service number twice to get it all sorted out. The first time I called they told me there was no mandatory protection needed on unlocked phones you bring yourself. It's been an ordeal! Don't recommend this location and stay away from Jake!

Great ppl even better service. Like Dede said let's give your wallet a break. My bill was over 200…read morea month with Tmobile 2 lines and internet and she cut my bill down to 110 a month with unlimited data plans on phones and WiFi and unlimited talk text you can't beat that

From the owner: Experience wireless freedom, premium perks, affordable plans, and no long-term contracts at Total…read moreWireless in Ypsilanti, MI. With budget-friendly Multiline plans, you can add a 4th line at no additional cost. Covered by the Verizon network, we help you find the right fit for your lifestyle. Stop by today and explore our wide selection of the latest devices and accessories. You can even keep your own phone and number. At Total Wireless, we're totally with you.

iPhone with a cracked screen, repaired quickly while I had a coffee in the Panera next door. I…read morewas impressed that there was no effort to upsell to a more recent phone :-) Price was fair based on comparables. Recommended.

These people are terrible. I brought my phone here for it to be fixed. I spent $60 nonrefundable…read morefee for them to repair, only for them to not succeed. Honestly, this didn't make me upset. I knew I was taking a risk to have it fixed and they never guaranteed anything. However, what did upset me was the fact that after looking around more, this seemed to be the only phone repair shop in Ann Arbor that charges a nonrefundable fee to even attempt to fix a phone. The other stores will only charge you if they're successful in fixing your phone. I picked up my broken phone back from these frauds. Upon pickup they tried to upsell me on a deluxe package that would entail a "deeper dive" and a more thorough fixing process. I couldn't believe it. They kept saying that no other competitors would be able to fix the phone and it was destroyed. Well surprise, surprise....I took it to another competitor and they had it completely fixed within 1/2 a day! And didn't even charge me unless the phone was fixed! TLDR: is your phone is broken, don't come here for them to repair it. AVOID!

Kudos to Sam who runs the Metro PCS store on Hewitt! A friend recommended going there because of…read moreSam's expert help. He was kind and patient and most important of all, efficient. He has been running that store for 10 years now and it shows in his dedication to his loyal customers. You can count on Sam to help you in any way he can.

After dealing with the non caring idiots at the Washtenaw location my Roommate decided to stop in…read moreto this location. And he was pleasantly surprised as Sam helped him and got his phone working again. I wish the the people of Metro PCS would recognize the fact that you have a great worker and a dedicated representative of your company and urge any one that would like to do business with Metro Please stop by.