Honestly, I do not blame anyone, but the information given to me was not correct, I had to call customer service to get the correct promotion applied to my account. After that was done my order was cancelled two days later due to not signing the old agreement (in-correct promotion) which I signed in store and paid the activation fee. The whole experience has been a complete nightmare and seems to be due to lack of training. I will not return to another T-Mobile store for anything. Luckily Customer service straightened everything out and I got my phone re-ordered with the correct promotion. I never had these issues with Sprint that was my provider for 20+years. read more

I was visiting Michigan during a heatwave earlier in June, left my phone in the car for 10 minutes, and when we came back, it was dead. After having a mild heart attack, my friend drove me to the nearest T-Mobile, where I was greeted by Bryan...and having been with T-Mobile for over 6 years, I can easily say that he is the best I've met. Kind. Patient. Intelligent. Tech Savvy...and able to ease my chest pains with his calm determination to figure out what had happened to my phone. Took him only a few minutes, but he had the lifeline to my family back in Cali booting up again, and I was wiping my eyes from tears of relief. Thank you! Thank you so so much Bryan for being my T-Mobile night in black and pink armor...lol Best of luck in all you do. With Gratitude, Linda :) read more

i was going to upgrade my phone, and my phone is not in bad shape at all, a few scratches but no huge cracks or anything and i've had it for like 4 years. the guy that was "helping" us was awful. he was rude, made no eye contact, and wouldn't help us at all. i have traded in phone in much worse condition and he kept saying "this is in awful conditions" "we can't take that" and then he told us to go to i geek and get it repaired??? IT HAD VERY LIGHT SCRATCHES IT WAS FINE!!!! he tone was so rude i finally had to walk out because i was on the verge of tears. we ended up going to a different t-mobile that day and i traded in the phone that he said i couldn't. i can't remember his name but he was very tall and skinny and monotone. i understand people have bad days but you can at least try and act friendly. because of him i will never go to that one ever again. i definitely recommend brooks at t-mobile on columbia. read more

Went into T-Mobile looking for 2 iPhones little did we know that we would be totally screwed over in the next 24 hours. John had set us up giving us the unlimited plan and two new iPhones, what really got us was that we could return our purchases and get a full refund if we were not happy with T-Mobile. We had asked about coverage because our living address was not Battle Creek but about 20 miles south of it. We were GUARANTEED full service. After we paid $250 and everything was settled we left the store happy, that was short lived. Not even 10 miles out of Battle Creek we had 0 coverage, not a single bar. I couldn't make a phone call, text, or get on safari. NOTHING. Went into Climax, nothing. Traveled into East Leroy, nothing. Made it to home and still nothing. I then made a call from a friends phone to a T-Mobile representative and they let us know that the "Towers that were recently placed around our area are not compatible with the iPhone 6 Plus" Furious and it already being late we decided to deal with it the next day. Not even 24 hours later had we returned back to T-Mobile to let them know what the issue was. We were able to return the phones but the store had kept $110 due to a "restocking fee" when we asked what that even meant no one could explain. They then directed us to call customer service with our complaint. Which we did then customer service directed us BACK to the store. Not only did we not receive the a full refund but we both had lost our phone numbers and proceeded to play in a wild goose chase. I will never recommend T-Mobile to people I care about, nor will we ever return. read more