Kaitlyn was a dream to work with. She took the time to set up family members phones who lived in a…read moredifferent state and then shipped the phones to them. I am blown away by the customer service. The only place I will go from now on.

Arnell and Steven were absolutely amazing. Helped me purchase a new iPhone 17 Pro Max for a low…read moreprice and had amazing deals with it. The customer service was positive and funny. Arnell has a very nice car as well. They need raises!!

Sheri is amazing. She spent so much time making sure all our needs were met. She is kind and…read morethorough. She even gave us her personal cell in case we needed extra help. She is definitely above and beyond customer service. She is the reason we will stay with verizon. Thank you Sheri

The female representative, I think was Sherry was very short and wanted to tell me my problem with…read moremy phone that I already explained. Been here three times with the same problem leaving to do what they told me I needed to do to fix it. Each time was a failure, to include involving my dealership to check apple play failing on my truck. Anyways, if they are not selling you something, then the time is not available to help a customer who has over 100 phones, on business account, surprise! that I will change over at budget to another carrier.

Bought a new phone picked up at the location. Was charged for a transfer fee that didn't work. Said…read morethey needed to wait 4 days for everything to finish transfer over. Went to the Verizon on the island was able to do everything on the spot. The employees/management are lazy here. Use the store on the actually island avoid this store will save lots of headaches.

So Verizon would like me to call customer service. I have done this 3 times with no help. They just…read moredon't care about the customer anymore it's all about selling phones

We made a change from OUR LONG TIME CARRIER...AT and T. David, our customer service person, went…read moreabove and beyond to help us. He answered the phone when I called and told me to wait one hour before coming. He texted me about 45 minutes later to let me know he was ready for us. We arrived and had David's undecided attention for two hours. He was extremely patient, professional, and kind to us. We are happy we made the switch to Vetizon. Never thought we would, but happy we did.

I made the mistake of returning because they are convenient. The service was rude and they did…read moreeverything you would expect from fast talking bait and switch sales people who only want a commission. Absolutely terrible and the guilt is mine for returning just because it was closer than a much more reliable Outlet in Bluffton.

Came in the evening of Dec 23rd 2025 and was helped by a new rep named Brandon who was in training,…read morealong with his trainer James (who is basically a phone wizard). Both of them were patient, knowledgeable, and each took the time to explain everything clearly to me during my eSIM activation after a trip I had taken where my previous SIM card failed. James did a great job coaching without taking over, and Brandon handled things confidently as well. Hands down one of the best in-store Verizon experiences I've had. I've grown so accustomed to being pressure sold phones at typical phone stores in the past, but not here. These guys actually helped me to save money on my bill each month! This isn't your typical lazy/scammy phone store, hence the outstanding reviews in comparison to others in the area. Huge credit to both reps that helped me out.

James was extraordinarily helpful. We had multiple phones to…read moreturn in, upgrade, with some complications, etc. James was patient and very friendly. He made the process efficient and made sure we were able to take advantage of every deal and discount Available to us. We are very happy customers!

1-Star Review After…read more15 years with Verizon, I called in July to see if they valued keeping my business. My bill was nearly $200/month, and all they offered me was a $10 discount. When I mentioned Xfinity's offer, Verizon had no interest in matching it. So, I switched to Xfinity, where I already have internet and security. For comparison, Xfinity gave me: * $25 per line for 12 months (2 phones, unlimited service) * $100 gift card per line (2 lines transferred) * After the first year, my total is just $65/month for 2 phones * A free Apple Watch included * I own my equipment, so no hidden costs Verizon made the port-out process a nightmare -- three days back and forth between carriers. I requested all services disconnected, including my Apple Watch, yet Verizon failed to do so. Two months later (September), instead of a final bill, I received a threatening letter demanding $250. To this day, I have not received a proper itemized final bill. Even worse, when I called the number on that letter, their system did not recognize the account number or the phone number listed. Impossible to reach a person. The only way I finally got through was by calling in as if I were a brand-new customer. To top it off, Verizon suddenly began charging me for a Disney Bundle from a phone upgrade 3 years ago -- something I never asked for, never used, and didn't even know I had. And here's the kicker: Verizon now claims I "never disconnected" service, only ported my numbers. They locked me out of my account, left my Apple Watch line still charging, and yet shut down the online portal where I could even view or pay anything. In short: * Verizon wouldn't fight to keep a loyal 15-year customer. * They billed me after disconnection. * They charged me for "free" services from years ago. * They failed to disconnect lines I specifically requested. * They blocked my account access while still billing me. * They replaced an itemized bill with a threat letter that leads nowhere. * They make it impossible to reach support unless you pretend to be a new customer. Buyer beware: Especially after you leave, you MUST double-check your Verizon account. They make it impossible to get through -- their threat letters only list closed account info that doesn't work when you call. Verizon will say you "only ported numbers," not disconnected service, then lock you out of your account while still charging for leftover lines. Loyalty means nothing here. Meanwhile, Xfinity gave me better pricing, better perks, a free watch, and no hassle.

Having to stop in for some customer service that I wasn't anticipating, I was greeted with a wait,…read moreas an immigrant family had some complex issues. Setting the wait aside, I received helpful service that resolved my issue without a lot of extraneous discussion. Various other groups came before and after me with complex issues and got the human touch needed for a solution, so I'd say this is probably a decent location to come to if you need some actual help.

We were provided fantastic, A+ service by Ahmad and Nina today! They were determined in saving my…read morehusband $$ on his business account. Additionally, they were extremely helpful setting up new cell phone upgrades for our family phones. We will return!

Joe Morris was wonderfully helpful on my email problem: Messages from a high priority source were…read moregoing to SPAM. I went first to my provider, Comcast, but they had no time for me. Joe, on the other hand, was glad to try several possible solutions and willing to try more if those didn't work. Eventually it was Comcast who had to fix it. They said their server couldn't recognize the address as legitimate because it contained a hyphen. I just want to thank Joe and Verizon for being so friendly and willing to help, especially when it wasn't really Verizon's problem.

I had a great experience- Will Bryant found a discount and could not have been more patient helping…read moreme install my new HBO Max and Netflix package. he went above and beyond!

I have had an Android for years and my family suggested i try an iPhone. On my 2nd iPhone I knew I…read moredidn't like it so I went to the Verizon store in OkatieSC to see what my options were. I had the pleasure of the assistance of Ryan A and we talked about my dislikes and going back to an Android. He worked through my options and was able to get me back into a Samsung S26 Plus. He was very personable and was very knowledgeable. Thank you Ryan A! I appreciate your time and knowledge!​

Ordered a phone, couldn't even get the address correct for shipping. Every time I go in I have to…read morewait 30 minutes just to talk to someone. Terrible.

the lady who helped me wasn't bad but it was entirely too loud and roudy in there the staff were…read moreconversating with each other like they were at a cook out. I had to call customer service in there because they took to long to get to me. and I couldn't even hear the operator over the noise they were making. this is a business not a party they need to be more professional there is no reason I shouldn't be able to hear on the phone

I ordered an Apple Watch from the Verizon store on Victory Drive in Savannah, GA. When it arrived,…read morethe band was too large. The salesperson who helped me, Justin, was terrific--he immediately offered to order a smaller band so I could compare both sizes before deciding which one to purchase. He repacked the original watch, labeled the box with my name, and said the store would hold it in the back until the second one arrived. Over the next few days, I received multiple confirmations: emails from Verizon showing two watch orders, voicemail notifications telling me the watch was ready for pickup, and FedEx tracking updates confirming delivery to the store. Everything looked exactly as Justin had explained. But when I went to pick up the watch, Justin was off--and the experience went downhill fast. The salesperson who greeted me told me there was no record of any orders, no watches in the back, nothing. I showed him the Verizon emails, FedEx delivery confirmations, and even explained that I had already tried on the original watch they'd set aside. He dismissed all of it and made me feel like I was imagining the entire situation. I asked for the manager, and unfortunately things only got worse. She showed no concern that two watches--both confirmed delivered and signed for--had seemingly disappeared. She didn't apologize, didn't investigate, didn't look up the order, didn't ask questions... nothing. Her attitude was essentially: You never ordered anything and we can't help you. As someone who has been a Verizon customer since the early days--my entire family has multiple lines and devices with you--this was beyond disappointing. I would have understood if they said the watch was accidentally sold or misplaced. Mistakes happen. What's unacceptable is insisting the order never existed when I'm providing all the documentation, and showing zero interest in figuring out what happened to merchandise delivered to and signed for by a Verizon store manager. At the very least, I expected someone to care that two Apple Watches confirmed delivered to your store have vanished. Whether they were mis-scanned, sold, or stolen, this should matter to the store leadership. Instead, I was treated dismissively and left without any resolution.

This was the worst experience ever! Nobody was in the Verizon store when we arrived, although the…read moredoors were open. When the salesman arrived 20 minutes later, he was high as a kite! Consequently it took 3 hours to add a line to our commercial account, and buy an additional phone. We will never go back!