This Verizon crash we're experiencing has resulted in my daughter possibly losing her required…read morecollege internship. She was not informed of the outage until her potential employer couldn't get in touch with her for finalization of her 2nd interview (due to the outage). Verizon could have let her know something through messaging, etc, but did not. This is ABSOLUTELY UNACCEPTABLE, and we have no word to express our frustration with your business. Please tell us what you are going to do to remedy this horrible situation. I know you're a local subsidiary, but maybe you could forward this message to someone who can at least tell us something. Some phone calls are extremely important, and you need to find a way to tell your customers that an outage has occurred. Please call me to at least tell us something, Robert Stewart (205)705-4745

Chris Byars was outstanding! He helped me set up my watch…read moreand fixed a problem I was having! Very polite and helpful!

The sales representative who initially helped me was courteous and made multiple attempts to find…read morean answer, which I appreciated. Unfortunately, my experience changed when I asked to speak directly with the store manager, with whom the sales associate had to speak with multiple times. Rather than taking time to understand my situation, the manager approached the conversation in what I felt was an aggressive and confrontational manner. I was made to feel like an inconvenience rather than a customer seeking assistance. This store manager lacked professionalism, patience, and respect for her customers.

kept us there for an hour just to turn in the phone I was trading in. kept trying to upsell us! We…read moreliterally just bought a phone and watch from you and you want to hold us hostage. Go to a different store. Unless you have a couple of hours to spare.

Pick up Best Buy orders are the way to go for me. I prefer not to go through the hassle of…read moresearching through the store for what I want or need. You may be waiting for a while depending on how busy they are, however, it works for me. Place your order, park, notify, wait. The in store experience isn't bad for those that want to go in. Typically lots of associates and you can see how the electronic work and look up close and personal.

I 'bought' Jabra earbuds for my birthday. I was sold an empty box. I called Best Buy and I was told…read moreto return to the store which I did. The customer service person asked the store manager what needed to be done. The manager continued to flirt with a customer and his response was it depends on whether I believe her or not. After being grilled by the manager I was dismissed, so basically I was called a liar and I will never shop there again. Let me add that I was a loyal Best Buy customer and through the years I bought major appliances, televisions, electronics and a $600.00 coffee pot from Best Buy. Haven't been there since the earbud incident.

***BUYERS BEWARE!***This company offered a Groupon deal for $15 for a $30 value off of a repair. I…read morepurchased it on December 18th from Groupon and my Groupon expired on April 18, 2018. I purchased the Groupon to assist with my mother getting her broken iPad glass fixed. My mother has been calling this company for days now only to hear that the phone line was disconnected. She finally visited the actual location of the business only to see that the Gadget Geeks was closed (Google even has the business listed as "permanently closed"). She was extremely disappointed. Before I considered calling Groupon for a refund I reached out to Gadget Geeks via Facebook messenger. I expressed my frustration about the store's closing and having a Groupon voucher that I couldn't used. GG replied back saying "Hi Jemia, We are relocating and we will be closed until April 1st. You can always contact groupon and get a refund. We let them know over a month ago to suspend any sales of groupons related to us." I don't understand why you would have a Groupon deal available and you're closed for months?! And then suggesting that I should just get a refund is beyond frustrating. GG then asks me what I needed repaired and I told them. They said that they could meet me on HWY. 280, repair the item and return it in the same day. The cost, $75. --- While I appreciated the gesture to repair the iPad outside of the business, I was not happy with the price. I paid $15 for a $30 valued discount with Groupon. The cost of the repair was $89. I had checked their website before purchasing the Groupon and before they shut it down. If my Groupon had been honored the cost should have been $59 (plus tax). But whoever the rep was responding for GG clearly didn't understand the value of the Groupon ad and told me, "We are honoring the groupon without redeeming it. Technically with that deal you get $15 off after you pay $15 to groupon, not $30. Let me email my Rep and see if we can even still redeem them." WTH????? Completely baffled by the response I sent a screenshot of the actual ad that CLEARLY states "$30 Value for Glass Repair" (for $15). Their response, "Yes, I know. After you pay the $15 to groupon so you technically get $15 off." WHAT?! This business clearly doesn't understand how Groupon works. I told them that they were incorrect about the Groupon ad. What's the point of buying a $15 Groupon deal and I only get $15 off of my repair. There's NO savings! Then the GG rep told me, "I said that you will be returning the groupon and without even redeeming the groupon I was gonna give you $15 off. Have a good day." WOW. What kind of CUSTOMER SERVICE is this? So I guess you're just going to FORCE ME to get a refund on my Groupon deal instead of trying to make things rights. My final reply was, "The entire point of paying for the Groupon was to receive $30 off. You did not honor your Groupon deal. That is extremely discouraging and bad for business. You have a good day as well." Their response..."*thumbs up*" In good faith I purchased $15 Groupon valued at $30. Only for the business to be closed for the large majority of the 120 days that my voucher was good. And then I was basically told that they would NOT be honoring the deal that they promoted with Groupon. So. Disappointing. :/

I wish I could give them less than 1 star because I purchased a Groupon in November 2017 (that they…read moredid not honor) and left my phone there for a repair and they closed the business without notifying me or giving my phone back . Terrible place, don't patronize!!!!!

Repaired the screen of my elderly mom's old iPhone for $130. Apple Store wanted at least $350 and…read morethen refused to do it even at that price, trying to steer me to a new phone for at least $600. Very satisfied with the service.

Be warned: -price to repair varies from location to location…read more(quoted different at different locations) apparently each franchise individually owned -took phone in for replacement of cracked iphone screen & had to go back because phone speaker not working after repair & did not realized until I was back at home (did not do a quality check to assure service rendered was correct before I left the store -wanted to charge me 15 dollars for a screen saver that I can get online 3 for $6 from Amazon--should have been no charge since I had to remove the one I placed when I arrived home from what I thought was a flawless repair -did not notify me that a similar screen was not available (white) until the iPhone was opened for replacement--at that point I had no choice but to accept what was in stock Bottom line beware of the unscrupulous tactics of this cell phone repair shop inside Walmart on Hwy 280