I went in to transfer my wife's phone from Verizon to my AT & T account. Sebastain (sp?) was…read moreworking. He was exceptionally helpful, very polite and knowledgeable. It took a while working with Verizon, but he was patient throughout, until the transfer was completed.

I have bought my last couple of phones at this location and have been happy. The only problem was…read morethey had no WiFi which was odd, but not needed. This is a shout out to Anthony. My husband and I both give him 5 stars. He was professional and helpful. He did not try to oversell. I hope he gets recognition for his great sales skills.

I've been waiting for a bit to write this review. I can not even start to express how disappointed…read moreI was in my visit weeks ago. If I could I would give a rating of 0. It was a weekday and I decided to stop by T-mobile to see if someone could upgrade my phone because I was due for one. I walk into the store and noticed that both employees were busy, so I understood that no one could get to me. So I walked around the store browsing around for a couple of minutes. Then I decided to walk around the mall to waste some time and come back. Maybe 10 mins later I come back in the store, they were again both still occupied, no one ever acknowledged me again. One of the employees was getting ready to be done. A man walks in and is greeted right away. 'Okay, maybe he didn't see me.' That's fine, I can wait. So he helps out that customer and a girl comes in, just as another woman comes in. She goes straight to the employee and he helps her right away. It sounded like he was helping her early, 'okay, that's cool, I can wait.' Another woman walks up to him and starts talking to him. Then another woman comes in and looks at me and waits around since both employees were currently busy. It's been 30 mins of me standing around. Now I'm getting annoyed. My partner comes in and asks me, 'What's up what's going on?' I reply a little louder than normal, 'Nothing is up because no one has even talked to me.' Finally the guy acknowledges me and the woman who came after me. He then points at us who came first and I replied I did. So he says to the woman let me take down your name first just in case a list grows after you. So I tell him I wanted to see if I could get my phone upgraded to an iPhone 13. He replied well, idk if we have what you want. Idk if we have the iPhone 13 you want. My partner speaks up and says well can you at least check?? So he goes oh ya okay I will go check. At this point I am even more annoyed inside, it honestly did not feel like he wanted to help me at all. He came back and said we only have a white is that okay? I said yes that's fine I just wanted a 13. And I asked will it take a long time. And he replied ya it might take a while do you mind coming back, maybe go shopping for an hour or so and come back? I have a list that I need to go through. Then I can help you. I am now fuming inside!!!! First off the only person on that list was the lady. Second I was there already for one whole hour. At this point I didn't want to give this guy my money. I replied No thanks! I'll just go to another T-Mobile. He then replied well other the other shop is swamped by 2 hours (he's saying this without even checking anything). Thanks for ruining my day and wasting my time Big Guy!!! I didn't get his name, but he was a bigger guy with little to no hair. I went to the other T-mobile I mentioned and was helped out by very nice people who were 10x's more busy!!!

Look I had an emergency with my phone yesterday (3/15/23). My screen on my phone stopped working…read morecompletely and because of that I couldn't do anything even shut off my phone. I didn't know what to do and was super lost. Cue Andrea Being available and eager to help. We talked about what my options were from low cost to high cost, what would happen with my phone and wether or not I uploaded everything to my iCloud. I was stuck there for a while as I tried to remember my apple password, and Andrea gave some advice and motivation in my personal journey for figuring it out. It was truly an amazingly helpful experience and I now have a new phone! Which is so nice as my last one was older... So even if you're not looking for a new phone I highly recommend this establishment and I will be going back for all my future iPhone needs.

Friendly phone sales experts that are happy to assist you with your smart phone needs in…read moreSilverdale, Washington. Stop by The Trails shopping center for a great selection of iPhones and Samsung Galaxy series phones. Lots of phone cases to choose from as well as air buds and pods. Located near Chipotle. Sean does a great job! Let him help you with all your questions.

Very unhappy with our service at this location. They promised to lower our regular bill with a "new…read morepromotion" since it had been so long since our last up grade, but in realty they increased our bill over $230 dollars per month. Only $35 of that was the activation charge (which they said we could call and asked to be waived-Also not true.)

Contemptuous treatment by a staff person. Worse than I've seen since Soviet Leningrad. Worse even…read morethan in Paris when Paris prided itself on being snobby. I'm unsophisticated about devices but a long term customer of the store with expensive data habits. Only complaints so far have been high cost and long waits at the store. I needed an accessory for my phone and dont know the model. I showed the phone to him and he said "No, YOU tell ME what phone it is. YOU bought it. YOU pay for it". I left, went to another store and got set up with what I needed quickly and courteously. Verizon just lost a long time customer.

Gabriel F, Richard K and Skylar L are so professional but also made the process of setting up new…read moreservice and buying a new phone fun. Customer service was excellent and overall I'd rate this the best experience I've ever had in wireless. Great job guys! And special shot out of Gabriel who assisted me personally.

Kyle was the man yesterday! We went in to transfer data from an old iPad to a brand new one. It…read moretook a bit of time to accomplish this process due to needing to update the software on the new iPad and ensuring that there was at least a 20% charge. After that, the process was seamless. Kyle did a fantastic job, not only taking care of us and keeping us updated at every step, but also assisting several other customers with their cellular needs. He had a calm, yet confident, skilled demeanor. T-mobile has current specials for new or current customers. I highly recommend this store if you are looking for the newest versions of the iPhone 17 and iPads.

I updated my phone plan using the phone customer service and was told to visit a Store to verify my…read moreage. I went to the store and waited well over an hour to be helped. I was in a queue and waiting my turn. There were only 2 clerks. One of the clerks was transferring data from one phone to a new phone. Which to me is an opportunity to multi-task. The clerk did multi-task with someone who came in more that 45 minutes after me and then finally after another 20 minutes asked if he could help. Everyone was very nice and did help me with what I needed. I just think there was a missed opportunity to help multiple customers more quickly.

I had a very great experience here. Don't mind the other review. It was a warm and welcoming…read moreexperience. Staff were knowledgeable and respectful. Will recommend to others!

I love the staff and the service is impeccable. I can only describe the guy that helped me as a…read morejolly giant! He was quiet but knowledgeable and very friendly. I would probably buy anything he sells. The manager is also bright and cheery. They both welcomed me the moment I walked through the door and made me feel welcomed. I will continue coming to this store for all my mobile needs.

I tried to use my promotional card to buy first gen AirPods and the sales guy talked up the second…read moregeneration vs. the first. I said ok, I'll buy two sets. Oops, don't have any. I asked him to check with The Trails store. He tells me they don't share the same inventory. Duh. I wanted him to call them like most good salespeople do and he tells me I should call them and asked if I needed their number (mind you he's holding a store tablet). Exasperated, I answer sure and he proceeds to tell me to use google on my phone and look them up for their number. Really? That would have never occurred to me. ‍ Good grief, why bother offering to help me at this point.

I was totally shocked by this experience - in the best way possible! My wife and I went shopping…read morefor plans at all major carriers, but the ease-of-service, straight forward explanation of their services, and the competitive plan totally sold us. I even went in to port my old number in later and they personally assisted me with great attitudes. Big shoutout to Paul and Tyrah for the kind and professional service! Glad to be with AT&T as long as people like Paul and Tyrah stick around!