I went in to transfer my wife's phone from Verizon to my AT & T account. Sebastain (sp?) was…read moreworking. He was exceptionally helpful, very polite and knowledgeable. It took a while working with Verizon, but he was patient throughout, until the transfer was completed.

I have bought my last couple of phones at this location and have been happy. The only problem was…read morethey had no WiFi which was odd, but not needed. This is a shout out to Anthony. My husband and I both give him 5 stars. He was professional and helpful. He did not try to oversell. I hope he gets recognition for his great sales skills.

SDFIXIT was able to help me with a laptop repair when I got in over my ability to complete it, and…read morehad it done in just a few hours. Kelly is a great man to fix your stuff!

I can't recommend this business highly enough. I've had my cell phone screen replaced and taken my…read morelaptop in 3 different times for 3 different issues. Each time the help I received was courteous and as quick as possible. Above all, I appreciate their honesty and commitment to getting their customers the best service and prices available. Definitely my go-to for all my tech needs!

The Gentleman that helped me fix the screen on my phone. Thank you! Check it. He knows what he's…read moredoing. He will fix your electronic devices and have it done at a reasonable time. His prices are legit but also depending what you need fixed. I recommend calling and asking for a quote for whatever it is you need fixing. & yes they take out cameras on your phone for you shipyard workers. Overall cool ass dude and great service.

I stopped by to get a new battery for my phone so I could turn it in for credit, and the experience…read morecouldn't have been smoother. The owner was incredibly helpful and friendly--made the whole process quick and easy. It's not always easy to find places where the service feels genuinely personal, but this one delivers. I'd definitely come back again for future repairs!

I have certifications in both Data Recovery and as a Computer Forensic Expert, so I am not…read moreunfamiliar with Data recovery. I had an Apple SSD out of a waterlogged Mac which a friend owns, which had priceless family photos on it, and I tried and tried to open using various tools, but I couldn't get into it. Online forums said it couldn't be done, and one private lab said they thought they could get into it for around $600-800. I took it to Sang and I have no clue how he was able to do it, but he retrieved the data in a day. For $100. I can't tell you how excited my friend was to get these pictures recovered. 5 stars isn't enough.

I had my iPhone 7 screen repaired here. The first one glitched out a week after I got it fixed (I…read morethink they didn't waterproof it, because it happened after I went for a jog and had it in a sweaty pocket). I took it back to them and they fixed it for free. However, when I got home I noticed that the start button and the camera weren't working. I think this is probably due to damage from being exposed to water when they didn't waterproof it. When I took it back to them, I left it with them thinking it would be free since they had caused the damage, but they charged me $75 to repair the camera and start button. Also, the new screen is noticeably poor quality. The whites are half as bright as my friend's iPhones, and the screen doesn't go full black - when it's off you can see the rectangle of the screen in a lighter black than the black of the phone. Also now I'm afraid of getting it wet.

I just left the store the guys seem ok and they had good service. Make sure you get a price before…read morepurchase because they tend to over charge you on how they view you.

AV Mall location. Awful, deceptive service. They charged my young adult daughter over $300 for a…read morebattery replacement in a iPhone 11 without disclosing the price beforehand. There was also no price list in the store that we could visibly see. I went there to try and get justification. I argued that I know we're paying a little bit more for the convenience of being close, but Apple only charges about $89 and I didn't understand the huge price difference. He blamed it on my daughter for not asking about the price first. Continually talked over us while trying to dispute. He criticized her by telling her she should take better care of her phone (In my opinion, she's done a fantastic job taking care of her phone considering it's 6 years old and took this long to need a repair). He tried to make it all better by offering her a phone case for free. We declined and filed a complaint with Mall Management. He took advantage of a naïve young lady. Very predatory and very condescending. I'm not typically one to leave reviews, but this shady service was over the top. I'm hoping my review helps at least one person from getting taken advantage of. Negative 10 stars. FYI-There's a jewelry store a few doors down that said they would've changed the battery for $65.

Wow, what customer service! I'm a realtor so my phone is crucial to my business. One day, my…read moreiphone would not start up. I was panicked thinking that I would have to go spend half a day at the Apple Store in Tacoma. My mom had used Gadget Fix in the past and I decided to try them. Amazingly they were able to diagnose and fix my phone right away. They didn't even charge me as they were able to do it quickly! I would highly recommend that you give this store a try. They work on all phones and can replace cracked screens too.

I replaced my iPhone screen myself then it cannot boot. I asked Zach for a quote and he told me it…read moreis mostly likely to be one of the flex cables for the prox/front camera is not connected or is broken. He also told me they offer free diagnosis and no appointment needed. I fixed my iPhone according to the hint from him. Saved a trip and $$$ :)

Recently went to a bbq for my friend birthday and my phone fell out of my pocket and cracked the…read morescreen. Phone company sent me here and they were great and had my phone fixed earlier then they said would be done. Also followed up with me after to make sure everything was working well.. If you have an accident like I did bring your phone here to get fixed

I don't write many reviews, save for a few glaring examples of either that the business is…read moremischaracterized, or it is extraordinary. In this case, it is the latter. I could drone on about what they fixed, etc., but the fact is that in my nearly 25 years here, I seldom get this kind of service. Every person there is great-respectful, honest, and sometimes even funny. They actually communicate with you and tell you usually within a half hour how long something will take to fix. And here's a shocker for Seattle, they'll tell you if they've encountered another problem that may take longer/and or that it wouldn't be worth fixing. The bottom line is, if I could build a large company that fixes devices, I would start with Jet City as the model, and build every store exactly like it. A successful organizationIt starts with the people it hires. They have that locked in at Jet City. Erik Oh, and btw, they have a bulletin board where you can tack a sticky note about how your phone/device got broken. It's ok to fib about it. That makes it funnier.