Thank you JB Electronics... You saved me from disaster! My iPhone 5 appeared to be completely dead…read moreand nothing I did or suggestions I could find on the internet (or Apple's website) could help return my phone back to life. I stopped by (on recommendation from Nitro Computers in Harrison - Thanks guys!), explained my dire situation and they were able to restore my phone back to life. The store was very clean and loaded with accessories for every phone, easy to find on the main drag though town and the ladies helping (sorry, I didn't catch their names) were very friendly and knowledgeable and I owe them one!!! Thanks again!!!

They suck in service. Don't get locked out of your phone they won't help you just offer to sell…read moreyou a new account. Money grabbing prices. Wonder if not paying the bill is a option no service no pay​

Not sure about this store but overall version is not what they advertise. I have maybe one bar…read moresometimes. The service does not extend to rural areas and after much proof and persuasion they refuse to look at my area for better service

I needed a screen protector for my iPhone and I called them and they said they did have them and…read morethey cost $59. I looked on Amazon and I can get a three pack of screen protectors for roughly $10. I ordered the Amazon protectors and they went on easy and worked great.

My dinosaur phone broke while I was up north on vacation, so I stopped at the nearest Verizon store…read moreto reluctantly upgrade. Apparently, this location just opened, so I was bombarded with a bunch of grand opening promotions. From past experiences, I absolutely hate going to cell phone stores. I just wanted to make this process quick, cheap, and painless. I wanted to get in and out as soon as possible, and they were fast in giving me the cheapest upgrade possible: a new Samsung J7 that was priced at a normal retail price. I was in and out in about 30 minutes. I was given $50 in free accessories and another rebate for a later purchase that I was unable to use since I don't live in the area. I hope I don't have to come here again, but they did a good job and got me what I needed.

always a great experience in big rapids! love the staff and tmobile service and they always go…read moreabove and beyond to ensure they answer questions and always give a great experience!

From the owner: Visit the T-Mobile store in Big Rapids and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 15190 Isabella Dr Ste J can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

SEPTEMBER 2, 2025 I went to this store in Manistee, last…read moreweek to upgrade my home internet. We've had this router for 12 years. The buffering and calls breaking up has been really bad the last 2 months. The guy there said he could get me internet, but it wasn't available in my area. HOWEVER, he would get a list of random addresses where it is available and connect my account to that address. This process was going to take time. He was supposed to call me that night, but I still haven't heard from him, a week later. That said, my husband and I were thinking of upgrading our phones. Last night, I pulled up my account to place a phone order and upgrade and had 2 phones in my cart and was verifying all my info, and the address was downstate somewhere. So, I did not complete the order last night and planned on a visit after work on this day. The guy changed my address in my account and never called me. The manager wanted to tell me that it was impossible for him to do. I said, "So I changed it?" She just kept saying well what is it you're looking for. I said I want to know why he changed my address and never called nothing. She just kept saying it was impossible. I said well your losing a 15-year customer. Also, let her know giving random addresses out so people can "qualify" for internet services doesn't seem ethical. And per her suggestion, i will be calling 611. I do not care of this isn't an authorized AT&T store. I EXPECT a "manager" to be professional rather here, Goodwill or McDonald's. If you can't then you DO NOT belong in customer service. Will never return and In currently searching for another provider.

Matthew was very helpful and professional. We transferred over two phones. We had no issues! Harley…read morethe manager was very helpful as well.

Chad and staff have helped us greatly with our phones !Older folks and electronics,thank you Chad…read moreand your staff...

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Traverse City store today.

Spotty service, sloooow. 3/4 of my day I have no usable…read moreservice in west michigan area. Customer service is horrible and rude. AT&T ups their rates and lowers their quality of service. Bye

Love that the whole store was super clean and all employees were wearing masks. In addition, Amanda…read morewas beyond AWESOME to work with. Very impressed with both her and her manager and how quickly they were able to help me setup a new phone!! I would recommend anyone and everyone to visit this location as that team is well prepared.

Note first, this is NOT a review of our local Verizon store, it's a review of Verizon Customer…read more"Service" which is absolutely maddening! The folks at the local store are great, they're doing an amazing job working for a company that doesn't care about its customers. Don't call the local number, it will offshore you to a foreign country that can't help you, and can't (or won't?) connect you to the local store where there are people who actually CAN help. By the time I'd been on the phone with customer "service" for over 1/2 hour, dealing with one dead-end after another and having a hard time making contact with an actual person, doing something the local crew could have helped with in minutes, they told me the only way I could get help was to go to the local store, 15 miles (20 minutes) away, and 10 minutes before they closed. So I now have a brand new phone that's fairly well useless until I can get back to the local store, which won't be for several days. That, after being on hold earlier in the day with customer "service" for ten minutes earlier in the day just to figure out the store hours because corporate says they can't post them on the door; you *must* use a QR code. Well, not all of us have phones capable of QR codes. Just post the hours on the door like normal businesses that care about their customers would do! Verizon has forgotten the most basic premise of Customer Service: KISS - Keep It Simple, Salesman. By not keeping it simple they're doing much to anger their customers, that's not a good place to be. So while the local crew is doing an outstanding job, Verizon has me so hopping mad I'm very close to switching providers after 15 years because they've forgotten how to take care of their customers. But hey, I have a brand new phone that has lost most of my data, my contacts, my message history, etc from my previous phone.

Bravo Verizon Team! We started the day with an online appointment, and we're taken care of on-time…read more The staff knew much more than I did on settings and new features as we switched our to our new phones. They were professional, yet caring personally for our family. We look forward to working with Verizon and this team again!