I have been a loyal Metro Pcs customer since 2013. I decided to buy my Husband a new phone for Father's day. I went on Metro's website and purchased a $150 phone, screen protector, and case totaling $200. I received a confirmation email with an order number. It said if I ordered the phone before 3pm I would get the phone the next day. If i ordered after 3pm, i would get the phone the following day. It said i should expect a email once the phone has been shipped. 6/16 no email. 6/17 I decide to call Metro. The representative told me to respond to the email I received. I told her that I could not respond. She put me on a brief hold and when she came back she said your phone will be delivered via ups by 3pm tomorrow. I said great. 6/18 no delivery. 6/19. I call metro and speak to another representative. He basically calls me a liar because there is no way that the previous rep could give me the ups information . I asked for the Previous customer service reps name and ID number. He was very reluctant to give to me. He gave me her Id number only. He told me the only thing I could do was WRITE to Metro and explain my situation. In the meantime my phone may or may not come. I was obviously upset and asked to speak to a manager. He put me on hold. Got back on the phone and said "hello mam" I said yes.. He then hung up on me. No we did not get disconnected. This is a huge company and this is how I get treated! I have no one to contact but scripted customer service reps. The $200 was taking out of my account but I have to WRITE to a major company in 2020 to get my phone or money back is unacceptable! read more

T-Mobile - Mobile Phones Near Me - Camden, New Jersey

I love this place! The whole staff were so helpful, friendly and very welcoming. Their energy as a collective made me buy thing I didn't even come in for. Anna was so helpful with her beautiful big bright eyes and wide smile. The manager Tu Papa was also helpful. He looks mean, but was as sweet as pie. Mike was very helpful in getting me everything I needed. I recommend anyone opening u a new line of service, switching their service or just want to get the lad test in gadgets to sho here. They made me so comfortable I literally was in the store for two hours. They make you feel that comfortable. And they also, offer televisions connections. But, you have to have already have WiFi. But, they'll be able to explain more than I can. And it helps that the staff are good looking and clean people. read more