Driving across the country my phone stopped charging. I was facing having my 9-year-old guide me…read morefrom Tennessee to a small farm town in New Jersey. I went into this T Mobile and the two guys working there helped me quickly to get everything I needed to continue my trip. They were so nice and had many options, letting me know pros/cons of each choice. Excellent customer service and smart trouble shooting. All 5 stars. Thank you!! I made it across the country safe and sound :)

The first week of June of this year, my husband and I went into the store. We were told we could…read moreget free tablets. We were told there was no monthly fee on them but we have been charged a monthly fee on each of them every month since, despite the manager telling us she would fix it, twice. Ever since, we have been charged a monthly fee for each tablet after being told there was no monthly fee. I tried four days after we got the tablets, to turn them in but they would not let us, saying they would fix the problem. We have tried to turn the tablets in twice since then but they refuse to take them back saying they will fix the problem. Still, the problem is not fixed. Also, they have you sign documents online and will not let you see what you are to sign and will not give you a copy of what you signed after, either, so you have no idea what you are agreeing to. I also purchased a phone that I was told had a 13X camera on it. The phone only had a 6X camera on it. It was swapped out for another phone that was supposed to have a 13X camera on it that cost twice as much but it only has a 10X camera on it and it does not work correctly. I have tried twice now to get it replaced but they will not replace it, so far. We also got their home internet. The home internet did not work at our house and was turned back in to them four days after we got it. They stuck it in a back room and never took it it off our bill. It was over two months before they found it in their back room. Then, I had to personally take it to UPS and mail it to the main office. It arrived at the main office according to tracking on the package but it is still on my bill. I have had to make numerous trips to both the Lookout Valley store and the Signal Mountain Blvd. store to resolve these issues and still this has not been straightened out. Numerous times I have been told managers will be at the store only to arrive at the store to find they were never there and will not be coming in, are not coming in after all or they have left early knowing I was on my way. I have left messages at the store to get a call back because the manager was too busy to talk to me and I was never called back. I have talked to the customer service phone number and they refused to fix the problems, saying I have to go to the store to get them fixed. In five months with numerous trips to the store, nothing has been fixed like I have been promised many times it would be. I am still having to run to the store every time I turn around and nothing gets fixed. I am ready to pull my hair out. I recommend using another service.

Service was great. Joel is very knowledgeable, helpful and friendly. I like doing business at this…read morestore because I don't have to deal with sales like other Apple service stores. It's nice to go in get your item fixed and not worry about anyone wanting to sale me or lie to me about needing a new device.

I had accidentally deleted a bunch of hidden files that were apparently necessary to run my…read morecomputer, including my passwords! I got completely locked out of my computer. Mac support was not very hopeful and thought I would have to completely erase my computer and lose everything. I had a lot of files on there I did not want to lose! Joel told me he thought he would be able to save my files, even though we would have to completely erase and reset my computer. It took him longer than he thought, but he did save all my files! I'm so thankful.

won't return calls. won't answer their phone. won't give my controller back even though I already…read morepaid them. i try going to the store during business hours and they're never there. idk how to get my stuff back

Aaron was very helpful and he was able to fix my son's PS5 hdmi issues, same day. I am really glad…read morehe was able to fix, I recommend his services and will use them again in the future.

I have been to many Fedex offices over the years but this by far is the best. I ship…read moreInternationally and they (others) always get it wrong!!! The were polite and knowledgeable and quick!! Fantastic!!!

Couldn't make it to the store, which makes it that much better…read more I emailed Melissa the info I needed printed & faxed to save my insurance, & she professionally & perfectly processed this request for me. Saved my bacon :-) She deserves a raise PS Contrary to what it says, I'm in Chattanooga, TN Store #0519

When I moved here 2 1/2 years ago from DC, I hoped I'd find a UPS store that I liked as well as the…read moreone I used in Arlington Va and I did. The people at this store are great and patient and after reading some of these negative reviews, it has not been my experience at all so that's why I'm writing. If you've never had a job working for the public, you need to take a step back cause you deal with a lot of what was the word Stephanie used begins with a D? And no it's not a post office and also UPS can be expensive to send stuff if it's not prepaid but it's not the employees fault.

The owner will not even return my calls. In February 2026 they lost a package for which I paid $278…read morefor next day service. It was supposed to go to Saint Martin where I was on a dive vacation and they sent it to the Netherlands. How can a logistics company not even understand geography? I understand that mistakes happen, but the owner's, Chastity's, miss handling or rather NOT handling of this issue has forced me, after four months of inaction, to post a negative review. I had five months worth of contact lens, along with other costly items in that package. This was not an inexpensive loss.

Got this today got home found out the d d player did not work tried to take it back today thay…read morewould not even give me an instore credit don't use them that will cheat u if thay can

I was in the store today, and spoke with Skyler, and she was very knowledgeable and helpful,…read morewilling to show me all that she had. We really like her.

I don't think customers realize what the owners Go through…read morehere to bring you the finest equipment, mark is awesome and I was able to deal with him all the way from Ohio he's a Man with a mission , total sweetheart and amazing sales Experience of your looking for a place with the finest Equipment this is the place to go ask for Mark he won't steer You Wrong

The owner is awesome... a man of his word... they have amazing sound equipment systems 40 plus…read morehooked up to demo. Not to mention keyboards, drum sets (standard and electric), beautiful Warrior bass guitars, Acoustic and electric guitar's galore. If he doesn't have it he can order it for you at the same price as Sweetwater online. The first time I ever met the man he offered me zero interest layaway on a guitar for my son and priced it to me cheaper than Sweetwater, I mean come on who does that!!!! This guy did. He will have my business on anything sound related I ever need from now on, and I will funnel anyone and everyone friends, family and even strangers I here talking about needing sound equipment or musical instruments for the rest of my days. There are only three things that have ever wowed me enough to think they deserve a review from me Battlefield RC, Travax Wallets, and The Original Sound Post I love them all, the first two I have for years and now along with the latter for years to come. Thank you Sir