I came here last week to get my daughter her birthday present which was an Apple Watch with the…read morestandalone plan since she does not have a phone of her own. She turned 11 so I figured she was still too young to have all the power of the Internet, apps, and other social media games at the tip of her fingers so I got her some thing where she would still be able to send messages on her phone calls. It was also perfect because it allows me to track her when needed and put school time so that way she cannot go into her phone during those hours. I was helped by a wonderful woman name Vicki. First she didn't know how to do it but she was able to figure it out.It turned out that my watch and not been properly connected to the cellular plan so when I went back again I had Genesis help me out. She told me it would take about two hours before a set up. About four hours later it did not work but I managed to call T-Mobile and a specialist on the phone figured out that I had to turn on the cellular through the Apple Watch app link to her phone watch in order to activate it. It might've taken me a week to figure it out but, every single representative was able to help me out and they did not charge me for the time being. I have been with T-Mobile for a roughly about 15 years now and I would never swap my phone service to another company. I am super loyal to T-Mobile and this is a great store to go to if you were looking for a quick service and helpful individuals.

From the owner: Visit the T-Mobile store in The Bronx and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 880 White Plains Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I usually dont write reviews but this i had to. I was lied about the promotion they were supposedly…read moregoing to give me buy one iphone14 and get one free. Total lie! I had to return the phones so many charges for a phone so I returned then had to pay a restocking fee when i was told you have upto two weeks to return. I went back 5 days later and they charged almost 200 just to return the items that they said you can return. So fine i got my refund charged for restocking fee out of the refund. So fine i took the loss. Only to get a notice a threatening to ruin my credit for a bill of 300 dollars. Its insane! I dont even know why they are contacting me a month later to get me to pay more money. I literally went to my old carrier and my phone was put back with them. So i didnt even use the phone only for five days why am i getting a bill? Im infuriated that i have to deal with them again its been a nightmare! The customer service was awful once you teturn the phone. I hope they resolve the issue and never have to hear from them again!!!!!

Poor customer service! It took about 10 minuets for someone to approach us! 6 people working, 3 of…read morethem at the back of the store wrapping gifts 1 at the register 1 of them on their phone and finally 1 emerged from the back! He finally approached us. While helping us he asked his co-worker to show him "that snap chat video". While helping us further he stopped to see the video, but seemed like it wasn't available .

The owner, Joe, called me with a genuine and respectful manner to discuss the situation. He also…read moreshared his intention behind founding the service, and offered a free repair for the broken bezel. I appreciated his sincerity and the way he takes responsibility for his work. During the conversation, he also provided helpful and professional advice regarding my other tech-related concerns. Overall, I felt that he genuinely cares about both the service he provides and the people he helps. Because of this follow-up and support, I am revising my overall experience to a 4-star review. I also hope the company's culture continues to reflect this level of care and professionalism and continues to support both customers and staff. --------------------------------------- Previous review -I brought my MSI laptop to this shop for a lid repair. At the time, there was a small crack on the left side near the hinge, and I was worried it might get worse , but the screen bezel was intact. I was initially told that once the part arrived, they would notify me to bring in the laptop, and the repair would then take about a full day. The part arrived on December 30, 2025, I dropped off the laptop on January 6, and picked it up on January 9. -After I got home, I turned on the webcam to prepare for a meeting, and noticed that the screen displayed a blue image. I contacted the shop immediately. I was asked to bring the laptop back for further inspection, but no explanation was provided regarding the possible cause of the issue. -Since the shop is about an hour away, I asked whether a remote diagnosis could be done first to better understand the situation. I was informed that there would be a charge for that service. At the same time, I looked into common causes of this issue and found that it can result from a protective film not being removed during repair. However, this possibility was not discussed. -If a likely cause had been communicated, it would have helped me better understand whether an immediate return visit was necessary. Without that information, the situation was unclear and required additional time and travel to resolve. -More recently, about four months after the repair, I noticed that the bezel near the hinge has cracked, even though I have been handling the laptop carefully. This area was not damaged prior to the repair. Given that the hinge area is a high-stress point, I am concerned that the repair or reassembly may have contributed to this issue. Overall, my experience was disappointing. While the initial interaction felt welcoming, it was followed by a noticeably self-protective approach when issues arose. Although the repair was completed, I encountered additional problems afterward that required significant time and effort to resolve. Based on this experience, I strongly recommend that others ask detailed questions about the repair process, confirm what testing will be performed, and ensure the device is thoroughly checked at the shop before taking it home. In general, I believe that clear communication and transparency are important in building trust with customers over the long term.

As a former Wall Street and audio/visual technology director for Fortune 500 and 1000 corporations,…read moreI've dealt with a lot of vendors for over 20 years. I can quickly spot great or poor customer service and professionalism. My work was extremely high profile focused on live event production. Very stressful. The staff is sharp, professional and articulate in their communication. I can honestly say I've found "my premier vendor" to service both my personal and professional needs without any worry.

Customer service representative Areliz is awesome, very professional and accommodating. She was…read morequick, efficient and provides professional customer service. Awesome job Areliz!

From the owner: Switch today & enjoy America's largest 5G network.read more

We are a small company of about 10 ppl and we moved and had Master Telecommunications set-up our…read morephone systems and paging system for 2 of our warehouses. Mr. Vadim was very pleasant to work with. His customer service is amazing. Even the after service. I definitely recommend Master Telecommunications.

From the owner: Telephone systems installation. Telephone system repairs…read more Phone system service. Office telephone systems. Business phone system. AVAYA telephone systems repairs. NEC telephone systems repair. Panasonic telephone system repairs. Samsung telephone systems repairs. Telephone systems sales. Best telephone systems. Phone system for small office.

Awful service except one gentleman ... all were very rude and saying out loud that they weren't…read moretaking anyone because they were leaving and didn't want to help anyone that would take to long. Very disappointing service I wish I could remember the name of the young man that helped us.

Please update your database. You have the Moto G Stylus 5G 2023 listed as Dual SIM. It's actually…read morenano SIM. Please update your database or else I can't use Metro..

Excellent customer service experience!…read more Worked with agent Ann David over the phone. She is knowledgeable, thorough and extremely patient (I ask a lot of questions!) I began the day prepared to cancel RCN service....i am happy to remain an RCN customer. Ann made what cou have been a frustrating experience into an easy one. I wish all customer service agents would be as dedicated and professional as Ann I was not asked to post a review

As has been said before by many others, this company has bad customer service. Far worse than the…read moreservice is their dishonesty. Astound is a good name for these people. The low level customer service and the way the company bilks customers is astounding. They claim to be giving you a five (5) year price lock. In my case, two months later they change the name of your promotion to Promotion for Life. They say that this means that only the taxes can go up if they do, but not the price for the service in my case, $40.00 with $5.66 in taxes for a total of $45.66. Do not be fooled. All their promotions, regardless of names, can be renamed and repriced at any time. They actively promote Autobilling, which means they take the money directly out of your bank account each month. It is not worth getting a $5 reduction to have these crooks get access to your bank account. Once you provide them with your bank account number, they can help themselves to any amount. Prices with Astound change at the drop of a hat. They do this by claiming that your plan's name was changed. What this means is that they hiked the price. Am actively going to see if I can find a better deal elsewhere. These people are nasty and only interested in bilking customers. These are seasoned scam artists.