Ace was very patient and very knowledgeable. I was happy with the experience at this store. Was my…read moreson's first time having a line on his own and I'm glad we had Ace. Thank you

I just went to this location today at 10:20am to pick up my replacement phone and get my info…read moretransferred to the new phone. The rep made me sign in and I have to wait just to get my phone even though I was told to come in at any time and they would take care of it. The rep then just smiled when I asked how long it would take. All the other tmobile locations I have been to always have great customer service and I'd rather drive further to get excellent service. Don't go to this location

The Verizon store is very well run. I purchased 3 iPhone 12…read morepro's , an IPad and an Iwatch 6. Jay, Adam & Christian are a pleasure to deal with I definitely would recommend this store to my family and friends.

This is not a Verizon company store and is an "authorized retailer" which is not clearly noted…read moreanywhere inside or outside of the store. I didn't know until after I had purchased the phone and saw the receipt doesn't say Verizon Wireless it says "Your Wireless". I had to go here 3 times, once to purchase the phone, once to pick up the phone, and once to hand in my old phone and dealt with the same rude employee with a bad attitude all 3 times (I'll be nice & won't post his name). Their terms and conditions are not the same as if you go to a company retailer and employees just assume you're aware of this. I'll probably never use an authorized retailer again in the future, but if I do it certainly won't be this one.

Hey so is Anthony the repair was good he replaced my screen for around $97. My guy is actually a…read moregood guy. I will definitely recommend going there. The whole process was around 30 minutes to probably less or more. I don't know exactly he found another problem in my charging port. Definitely gonna get it replaced also he clean recharging port for free. Nice guy. Definitely recommend going there.

I am very pleased with the service I received. It was late in the evening around 5:40 when I called…read moreto see if I could have my cracked screen repaired. He said sure come on over. I took the outside photo and stepped in and checked in. I was pleasantly surprised to receive a 20% off coupon on purchases. I dropped off the phone and waited in my car. 15 minutes later, repair done. I purchased a new case with my discount and left completely happy. I love it when all things run smoothly.

Amazing service & great knowledge with there stuff. Went for upgrade it was quick and easyread more

DO NOT DO BUSINESS HERE!!!! In 2019 I went to this AT&T store to purchase an iPad for my daughter…read more The manager, who called himself Sam, offered me a free phone if I'd be willing to change my number. I agreed to do this because my phone had a cracked screen. He presented me with two or three numbers to choose from. I chose one and then without me knowing left my old number on my account. I paid for this inactive line for six years without knowing. I learned this recently when I switched to T-Mobile and tried to close my AT&T account. I spoke to a representative at AT&T, and the only reason why he, Sam, would do this is so that he could collect the commission. I've contacted AT&T fraud department.

Courteous, professional, polite and knowledgeable- that was my experience talking with the owner…read more I needed my battery replaced in my iPhone and the gentlemen took care of it in under an hour.

From the owner: Locally owned and operated Cell Phone Repair Store, part of the trusted iFixScreens brand. Quality…read moresame-day repairs by skilled technicians. Free Diagnostics! Come check us out for repairs and much more.

Good place straight forward fixed iphone in under an hour customer service was excellent! Would…read morerecommend

Humair, Brandon, & Maxwell did a wonderful job for me. All 3 deserve a ton of credit. I've done…read morebusiness with this location since 2017 and it's always been a pleasurable experience. They were able to handle the problem after pinpointing it precisely. Thank you, folks!

Five stars for an AT&T Store? It's surprising to me, too. Don't get me wrong it's not like you get…read morea free massage and coffee while you wait (wouldn't that be awesome?), and you sometimes can have a bit of a wait since there's only one employee working in here at a time, but both employees (AJ & Zane) I've had the chance to interact with recently, and both really delivered above and beyond. The five stars is really in comparison to other AT&T stores (the only place to fairly judge a chain/franchise in my opinion). What brought us into the AT&T Store was an upgrade program. Both my wife and I were due for new phones, and AT&T was running a deal too good to pass up. We headed inside on a weekend and were greeted by AJ. AJ discussed the options with us, including pricing, and offered some balanced, personalized recommendations for devices to select. He also discussed the options to purchase and trade-in, even offering some suggestions to minimize hassle and time spent in the store. In the end, he made some solid recommendations! What I also liked about AJ was the fact that he reviewed our monthly bill to try to discuss how we can save on our current plan. In the end I really felt like he was looking out for us. The option we selected for the trade-in process was to have the items shipped directly to our home. Within 3 business days (at a specified time), we had the equivalent of a mobile AT&T store (an AT&T employee in a vehicle with accessories to purchase on hand) pull up to our home right on schedule. The employee confirmed our info and helped us set up our new phones. We mentioned we wanted to double-check that everything was transferred before giving up our old phones. Overall the whole process was smooth and simple, taking up to 30 minutes. Our next store visit introduced us to Zane. We headed in and handed in our old phones, and the process took about 5 minutes. Zane also helped get us set up with some screen protectors, and he even offered to place the protectors on our new phones for us. One protector (worth $50 by the way) had some dust on it after it was installed. Without hesitating, Zane took off the protector, threw it out, and installed a new one free of charge. He also mentioned the free warranty program. Basically if the screen protector ever cracks or breaks, we just bring it back to the store with the original box and get a new one for free. Personally what impressed me most, though, was not how Zane attended to us but how he attended to another customer. An older gentleman was furiously taking down notes about how to use his iPhone. He joked that he's in here every week to learn how to use his phone. Zane was taking the time to show him all the basics. To me, that's exemplary service that deserves to get recognized. The store itself is small and limited in what's available to take home that day (a lot needs to be ordered/shipped), but it's also in a convenient location in Rockville Centre. They also were following all the safety protocols with plenty of hand sanitizer to go around. For us, the process of dealing with this store was efficient, positive, and hassle-free. We'll definitely be back in the future.

Don't purchase your phone here. Was charged $98 in accessories that I didn't ask for. Sales…read moreassociate started ringing up three items and when i told them I didn't want the items and asked what they were he told me they were included! They automatically added it to the receipt which they wouldn't even give me until I asked on my way out. Went to return a few weeks later and they wouldn't accept return. Associate picked out the most expensive cover and added it to my receipt without asking. Beware and don't let them rip you off like they ripped me off. Do not shop here.