Wow, so I am definitely NOT the only one complaining about customer service at this store !!…read more Unfortunately, few people posted the name of the customer service rep. Today I dealt with Chris. R U D E !!!!!!!!!!!!!!!! (To Verizon, and don't post under my post that you are sorry because you are NOT)

I needed to get another "Ultra" fast charger for my Ultra S23 so I went to the Verizon store…read morethinking it would be a simple buy. I went to the store and asked for a Speed charger, not "Ultra" but it was understood that I wanted that fastest charger. The clerk immediately picked out the most expensive FOUR OUTLET REGULAR charger for me to buy. I asked if it was a Speed Charger, as I noticed ALL the voltages on the boxes were the same and he said "Yes". I put down the most expensive choice he deliberately chose to earn himself the biggest commission and got the single outlet one. Took it home and within seconds of plugging it in realized it was a regular charger. It did NOT make the distinctive sound OR color that a speed charger makes. How does a Verizon tech not know that a phone TELLS you when it's a speed charger or not? Didn't they know they would get busted? Anyways, brought that charger right back to Verizon store and pointed this out. They didn't have a SINGLE Speed/Ultra charger in the store! Got my money back and took my business to Best Buy on the Heights and got my Speed Charger for HALF the price of even their SINGLE outlet regular charger. I have more Technical Knowledge than most of the staff and feel like I should be working there or at least paid a stipend for doing tech support on their own products. Verizon store; here is a clue, get some Ultra chargers in your inventory and stop trying to pass more expensive LOWER voltage REGULAR chargers as Speed chargers. The screen cover they installed on my S23 was a joke as well that started coming off almost immediately. Underhanded and aggressive tactics.

Great service, always helpful. A class act, such a pleasure to work with Autumn and Micheal.read more

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

Awesome Service! Owner Operated business. Highly recommended repairs! Extremely friendly…read moreenvironment! On the spot repairs at a great value!

Highly recommend this business! Service was excellent & quick! A real life saver! Wish I had…read morecome here before I went to Verizon and got a new phone. Will be telling everyone I know! Thanks so much!

Seriously, instead of going to the corporate locations, try one of the premium retailers and you…read morewill never have to wait an hour to get your phone again. Curtis helped me with ordering my new phone, and was very knowledgeable and pleasant to work with. This is the second time I've dealt with this location and I've never had a negative experience. The staff is very punctual about greeting and helping you once you walk into the store.

SCAM SCAM SCAM. Absolutely horrible customer service and this business just steals your money. I…read morepurchased an item from them on Facebook for over $200 and was promised an invoice, tracking info, and obviously the package but NONE WAS RECEIVED. I've been in message contact with them and when I would call, they would answer but hang up when they found out who I was. The imbecile running this company Kyle David is a joke and pathetic. Don't waste your time or money on them. You'll regret it. Messages are attached of his incompetence and showing that he refuses to answer me now.

We came into the store looking for a camera replacement, everything else was fine on the phone as…read morewell. As he was replacing the camera he broke the screen and then charged us for the price of the screen as well. And now a month after the exchange the camera makes a noise showing that the part he used to replace it was faulty. I wouldn't recommend this service due to making me pay for the parts he was neglectful to take care of.

I've been struggling with my AT&T service ever since I moved from NM to NH several months ago…read more Limited coverage, slow mobile data, dropped calls, just awful. I went into this store to get the info that I would need to transfer to a new carrier, but the young man who took care of me suggested that the issue could likely be my phone, not my AT&T service. I was interested in what he could do (I'd called Customer Svc numerous times but never reached ANY resolution after each hour-long phone call), and within 20-30 minutes he had performed several updates on my phone that took care of ALL the problems I've been having this whole time, 100%!! I learned a LOT about my phone just by listening to him, and I had always considered myself extremely tech savvy. Thank you AT&T retail store, you're awesome!!!!

I live in Manchester and drive to concord JUST to come to this location! The past couple times I…read morehave been in to upgrade my lines I have always been met with the best customer service. These people are SO NICE and actually are willing to help you with any questions you have.... Lauren is seriously AMAZING! I completely trusted her with all questions and needs. She was personable and sweet. She knows exactly what she is doing when it comes to her job. I literally feel so comfortable with her not messing anything up when it comes to my cell phone, and that says a lot!! I appreciate her SO much!! The guy there was cool too :)

Welcome to Wireless Zone, where the motto is apparently: "Thanks for shopping, now bend over."…read more See, most places try to earn your business. Wireless Zone? Nah. They just slap you with an automatic $49.99 "Ready?Go!" fee for the privilege of buying a phone there. That's right, a fee to become a customer. It's like a cover charge for a store, except there's no band, no drinks, and you leave with a receipt and a migraine. And the best part? The phone costs the exact same everywhere else! You're not getting a deal. You're not getting a bonus. You're getting got. Now, if you're thinking, "Well, surely they tell you about this magical fee," ohhh no. That would be ethical. Instead, they sneak it onto your bill like a fart in an elevator, hoping no one notices until it's too late. And if you do notice? Well, if you're still in the store, maybe, maybe! you can stop the scam. But if you already left? Congratulations! You can return the phone... and pay a $50 restocking fee. Because nothing says "customer service" like charging you to undo the ripoff they never told you about. So here's a tip: if you enjoy throwing away $50 for absolutely nothing, just hand it to a raccoon. At least he might juggle it for you. If you want a Verizon phone, go literally anywhere else. Your wallet will thank you, and you won't feel like you just got mugged in broad daylight by a guy in khakis and a name tag.

dealt with James lamot and Phil Gardner in my process of getting a new phone a few weeks ago both…read moreof them were very professional and knowledgeable friendly were able to take care of everything with ease and make it a very easy process for myself thank you to both of you guys and this business is very fortunate to have you both Keith c