Wow, so I am definitely NOT the only one complaining about customer service at this store !! Unfortunately, few people posted the name of the customer service rep. Today I dealt with Chris. R U D E !!!!!!!!!!!!!!!! (To Verizon, and don't post under my post that you are sorry because you are NOT) read more

I needed to get another "Ultra" fast charger for my Ultra S23 so I went to the Verizon store thinking it would be a simple buy. I went to the store and asked for a Speed charger, not "Ultra" but it was understood that I wanted that fastest charger. The clerk immediately picked out the most expensive FOUR OUTLET REGULAR charger for me to buy. I asked if it was a Speed Charger, as I noticed ALL the voltages on the boxes were the same and he said "Yes". I put down the most expensive choice he deliberately chose to earn himself the biggest commission and got the single outlet one. Took it home and within seconds of plugging it in realized it was a regular charger. It did NOT make the distinctive sound OR color that a speed charger makes. How does a Verizon tech not know that a phone TELLS you when it's a speed charger or not? Didn't they know they would get busted? Anyways, brought that charger right back to Verizon store and pointed this out. They didn't have a SINGLE Speed/Ultra charger in the store! Got my money back and took my business to Best Buy on the Heights and got my Speed Charger for HALF the price of even their SINGLE outlet regular charger. I have more Technical Knowledge than most of the staff and feel like I should be working there or at least paid a stipend for doing tech support on their own products. Verizon store; here is a clue, get some Ultra chargers in your inventory and stop trying to pass more expensive LOWER voltage REGULAR chargers as Speed chargers. The screen cover they installed on my S23 was a joke as well that started coming off almost immediately. Underhanded and aggressive tactics. read more

I got a new phone shipped to me and set it up myself. However I lost cell service on my old phone before my new one got activated. I was very stressed about it and I went to the store for help and was helped by Steven. He was very nice and helpful and I felt a lot better after! Thank you Steven! read more

HORRENDOUS "customer service". At this location. THREE visits and THREE associates later, we still had a phone that was non operational, and was told to go to Apple and that it wasn't a them problem. All while the most curt young lady, I've ever encountered, whom refused o provide a name standing next to a sign that said MILITARY AND VETERAN FAMILIES DESERVE THE BEST, told us to go somewhere else and asked us to leave. Clearly that's not Verizon. No problem, it will be out of the VERIZON family after 20 years! read more

This review is regarding my experience at the Fort Eddy Road Verizon location. These guys are ridiculous. Rude, dismissive and poorly trained. Either they do not know the phones and accessories they sell at all or they outright lied to me when I took my 2 day old, very poorly functioning phone in to swap it for one that actually works. Not only was I told that there was nothing wrong with my phone, I was told it could not be swapped. This guy (the old guy) did absolutely nothing to troubleshoot my phone and then misled me completely as to the absolute wrong charger that came with my phone, causing overheating. This guy actually tried to make me believe I am stuck with the phone. I won't try to do business with these clowns again. I strongly suggest that you skip this store and go over to the D'Amante Drive location. read more

All I want to do is call to see what phones you have in store. Instead, I'm left jumping through hoops with some robot answering machine. Not a way to run a business what's the point of having people working in store if they can't simply answer a phone. I've never been so frustrated will be taking my business elsewhere read more

I have no idea why corporate hasn't closed this store I hate having to go in. It's always an hour wait no matter if it's two customers or five. We had upgraded our sons phone to the new XR and when we spoke to verizon via the phone they said we could send the old phone back in the envelope that would be supplied (we would get a $250ish credit) or we could bring it into this store. We went to the store that only had a couple people and the young lady started giving me a hard time right off the bat saying that it's not necessarily true that you can bring the phone back here and that it would be an HOUR await. I asked that we needed to purchase a new case and some accessories and asked if that would be the same wait and she said yes but they would try to squeeze us in. I said really a customer wants to give you business and you want them to wait I had enough and told them this store is the worst and stormed out I can't believe that things have never changed read more

I've never been to a Verizon store before but I've had Verizon forever. This place was a joke and the salesman was even more so. Upon walking in he greeted me which was expected but when I told him I was interested in the LGV40, which I had researched beforehand, he immediately tried talking me out of it. Telling me that LG isn't a good brand and I should pick a google phone...shows me the phone and I said I didn't want that. So then he takes me over to the Samsung and shows me his own phone and how great it is...hmmm, weird I said I wanted the LG and don't want that damn phone. I keep pushing for the phone I wanted and he keeps fighting me on it, insisting they are bad phones that's why they don't sell them often. I tell him on their site they have really good reviews and even still he's like "well maybe they do but I'd say pick a Samsung". I was dumbfounded that this is what Verizon does to their customers. What a friggin joke this was. So I tell him no I want what I came here for and he reluctantly goes back to get me the phone and brings out a pack of screen protectors like I wanted those and I told him I'd just get them on amazon cuz they're way cheaper than 30$ and he pushes that on me too and I had to keep saying no. Then he turns around and is looking on the wall for a case and I asked how much and he says 60$ and of course he PUSHES THAT TOO and I said no. At this point I'm pretty furious but keeping my composure and suddenly realize I actually wanted the LG G7 cuz it's cheaper payments than the V40 and he tells me they don't have that and to buy it online. I'm never going back to another Verizon store again. That was a total waste of my time, so uncomfortable that I'm convincing the staff to give me a certain phone and foolish. Why sell the damn phones if you're employees are going to try and talk you out of them. *shakes head* read more

There is one saleswoman at this location whom I've dealt with on a number of occasions. She is very nice but one thing continually irks me. Whenever I switch a plan (which has been twice in about three years) I will ask her for an estimate of what my new bill will be. Of course that's something anyone would want to know, right? So every time she'll quote me and I think "What a great deal!" And every time the flat rate starting fee is seriously higher than she told me. She always makes you think you'll be paying way less than you are, even when you've factored in all of the extras and surcharges. I'm just switching carriers next time, because I can't get an honest word out of her. read more

My experience with ft. eddy Verizon. I bought the Galaxy smartwatch 46mm mm in Sept 2019, the salesperson did not seem to know much about the watch although he played it off as he did but couldn't answer basic questions. One of the questions was, would it work well with the moto z 3, I was assured it would and if not then there was a 30 day return policy. I was hesitant, but decided to purchase as I need to not carry my phone everywhere because of work. After having it for two weeks and realizing it was grossly inaccurate with the steps and other items, ( I would walk 50 feet and it would log that I walked 1250 feet ). I decided to return it as it was one of main goals for having it. I went to Verizon and they had their people and online app help look at it to no avail, they could not fix it. The store manager and salesperson got involved they took the watch back said that it was defective. For some unknown reason they stated they had to charge me 50.00 to return it and that I would get my 50.00 back. Well they lied. They took my money, lied to me and now I'm out the watch and 50.00. This was not supposed to be a return because I didn't like it, I actually did like it, I just wanted it to be accurate. they stated it was defective, and it was, as well they discovered it didn't play well with moto z 3!. They told me this. I am frustrated and angry they treat their customers like this. I guess anything to earn a dollar is their motto. read more

Do not use this location!!! Went in to buy an iPhone X, guaranteed sale, cash! Problem was that I couldn't evaluate the exact model of iPhone X that I wanted to buy because the demonstration phones were being used by preschool rugrats to play games, and they wouldn't move. The manager and the employees need to be retrained about customer service! Demo phones are for demos, not rugrat babysitting games! BTW, I have been a Verizon Wireless customer going on 15 years. My current monthly bill is $330.00 per month! All iPhones and Apple watches! Many, many iPhones over the years! DO NOT USE THIS STORE! read more

Not only was this experience time consuming, (buying and upgrading a new phone) the sales assistant, Kendra, was inept, inexperienced and uninformed. She couldn't log onto the Wi-Fi, didn't help with transfer of information, was totally wrong about some features. Time and money not only wasted, but now gone. Maybe she understands apple products, but should not be answering any questions for Android users. read more

As a monopoly of cellular service providers, I highly doubt that this review will alter they way that Verizon operates, but it's worth a shot. I will note this review is only a reflection of the Fort Eddy location in Concord, NH. Hopefully, this is not a consistent theme throughout Verizon. Currently in a 25 min wait to speak with a sales representative, I find myself in the midst of an unsatisfying experience. With a wait time exceeding 10 mins, I would expect some sort of seating or a space where the customer can avoid standing awkwardly in the middle of the store. Nonetheless, I've taken a post leaned up against the wall. During my wait, I cannot help but over hear a extremely disgruntled customer trying to gain clarification from a sales rep. I will note, based on what I've heard thus far, the customer's demeanor was less than favorable. However, the sales rep. did not ease the customer's frustrations but encouraged it by engaging in a power struggle of right and wrong. With this tension stewing in the foreground, the elevated tunes of Jock Jams resonated throughout the store. Don't get me wrong, I love me a good Jock Jam, but I don't I think it's the best genre of music to play to set the customers mood. Maybe before a Celtics game at the TD Garden but not now. After I got to talk to a sales representative about a device trade-in , I left with the feeling that I was not a valued customer. This goes back to my point of Verizon being monopoly; perhaps they don't care about customer experience or service but in my opinion, regardless of the size of the establishment, this should always be a priority. read more

Awful customer service. I was "helped" by a very rude associate while trying to help my mother get a new phone after hers was damaged. The associate lied to us about the upgrade status of our plan, even before she looked our account up. Safe to say, I will be convincing my parents to switch to AT&T. read more

I purchased phone online at Verizon that I needed to return. My husband wanted a flip phone only. I was dreading going to store after seeing bad reviews. My experience was wonderful. A woman named Rachel helped me. She was knowledgeable and fast. Very friendly. Great service. read more

I wish I could do everything I need to online, but unfortunate sometimes I have to go into the store. Without fail, all the recent times I have gone in there the employees have been demeaning to me in regards to the questions I have. I am not an idiot. You don't need to treat me like one. I hate Verizon and wish I had another option. read more

Waited about an hour on Black Friday to be assisted by Danielle. She had no knowledge of the sales and seemed disinterested in helping us. She had to go ask someone which devices were on sale and took the time to assist another customer as I continued to wait. Manager Tyler didn't seem to care either. read more

Even though you do have to wait a while sometimes, this store and the employees are amazing. They are always so friendly and take the time to listen and understand what you are coming in for. They also take the time to explain everything to you and are just great overall! Marcus and Adam are great there! read more

Great staff at this location. Fair prices. Negatives are this location is really busy so be expected to be in this place for well over an hour if not two. read more

The absolute worse customer service I, or my family has experienced here. It is unorganized chaos the whole time and every time. Not to mention the waiting time is absolutely ridiculous. Because of this last experience I am seriously considering cancelling my entire account and changing carriers. read more