Horrible company to deal with…read more Service is near to impossible to cancel. They have no issues locating your account to collect the monthly fee but they can't look your account up by name, credit card, or any information provided on your email payment receipts. Customer Service actually suggested I take my car to the dealership and hope they could look up the VIN number to find the IMEI number needed to cancel my account.

Loyal Verizon customer for 20 years. Bought the new Samsung S25 Ultra and was told there would only…read morebe a $50 restocking fee if I didn't like the phone if I retuned it within 30 days. I also received a tablet for just the sales tax. Returned both after 5 days and after paying $220 for the phone and tablet I only got back $42. I was told by the manager today that there was a $40 setup fee for both which I wasn't told (the tablet was never opened) and some other non-disclosed fees. What a ripoff. I will be switching to another carrier after this scam. STAY AWAY FROM VERIZON

Date: 01/12/2022 To:…read moreJohn Stankey (CEO), Angela Santone (ExVP HR) Reference: Excellent Customer Service and Professionalism Please make note that the following AT&T Store Associates (4405 SW College Rd, Ocala, FL 34474) needs to be commended on their excellent people handling skills in providing me and my Service Canine Rio (aka: RioTheBorzoi) with the best Post-COVID cellular retail experience. If your company has an award available for this team has shown me the high quality of problem solving techniques, clear communications and personal due diligence in rectifying all my transportation needs. Bianca Mike  It is this customer involvement that makes your organization a leader in the industry. "Store of the Month". I would like to especially recommend that they receive special recognition for their merit during these times of corporate recovery. I find that the foundation of AT&T success is directly attributed to this kind of leadership performance.  I now know why your organization has the reputation as an industry leader and the relentless pursuit of perfection Cheers! Frank B

Customer service has been consistently horrible at this location. I have gone there to transfer…read moreservice because they would match a competitor and had so many hassles as they kept messing up every so for month and had to manually fix it, was not into helping or servicing people overall, knowledge overall was very poor and the coverage of service areas are very poor. AT&T is definitely not a service provider for those that need a wide service area as their coverage regardless of what they say and the map that shows the coverage areas say because when you actually get their service, it will be spotty in the areas where you think should have no issues with service. We are paying a little less than Verizon but had we known what we know now, we would pay the higher price for being able to have strong frequency in our own house and the ability to use the phone everywhere other than remote areas. Plus their customer service is the worse ever!

Prices were reasonable and service, including installation of a new battery, was right on the money.read more

They have a battery for everything! I was able to get batteries for some small Christmas…read moredecorations.

Five Stars all day long for this business. Went for what I thought was a cracked camera lens on my…read moreiPhone turned out to be just the protective plastic protection part. Guy says it happens all the time still really nice of them to help me out. No charge looks like they can do an array of repairs and fixes.

Great service the screen was fixed in less than 20 mins and it was affordable. Definitely will go…read moreback if I need to fix any broken screen again

Been using Tony for years and he is my go to guy for everything pc. From building a custom PC to…read moreparts, repairs and reconditioned units. Thanks Mr Tony.

I had a hard drive problem with my computer. I took it in on a Thursday at 4:30. They gave me a…read morevery reasonable quote. The called me at 10:00 on Friday morning to say it was ready. Thank you.