I had the misfortune of dropping my pristine iPhone X and the screen popped out of the frame a wee…read morebit. Still functional, no cracks or visible damage. I called Re-Tech and the tech told me he would re-insert the screen for no charge. Great! I wiped the phone and went to the store. The tech examined the phone and told me I needed a new battery, that the original was swollen. OK, $85 no big deal. I call for a pick up and I'm told that after installing the new battery, the screen no longer worked and I would need a new one. Not good! No thanks, say I, I'll just pick the phone up. I get to the store and I find that they have replaced the screen at no charge, since it was functional when they accepted it for repair. This was the right thing to do and I'm a happy customer. 5 stars.

I would highly recommend for all your cell phone needs. The service I have experienced has always…read morebeen great. The staff is friendly & knowledgeable. Thanks Re-Tech!

I had the pleasure of using Mr Mobil for a minor phone issue, battery replacement. Dealt with…read moreReggie, and have to say it was a very pleasant experience. He was very professional, very personable and very knowledgeable. I will be making Mr. mobile might go to cell phone repair. I would not hesitate to recommend them.

From the owner: MR Mobile is a Device repair shop that has been in Business for over 6 years. We provide top notch…read morecustomer service and expertise to fix any issue you may encounter.

We went in today to have our service switched from Verizon to Consumer Cellular. We were met by a…read moreyoung man that was very professional and knowledgeable. He asked what we wanted to do, and he said great let's get started and without trying to sell us anything else he switched us over. My wife and I were both amazed at how professional he was. This transaction will save us over $100 a month on our bill. Thank you

Run the other direction bro!…read more This was our third trip to Tech Bros in two months. We were new customers when we first came in for a dead battery. The second trip was 29 days later, when that battery failed--still under warranty. We picked it up the same day, and while it powered on, the screen soon turned green at home. We returned again today for a third attempt to fix what was clearly caused during their repair. At checkout, they framed it like they were doing the right thing and "taking care of it" for us. But when we got in the car and turned the phone on, a new white flashing light started going off. This wasn't just unresolved--it was a final slap in the face. In retrospect, each time we went to Tech Bros, we experienced more damage. The way this was handled was completely unprofessional and dismissive. When we insisted that they fix the damage, they threatened to post our texts online like transparency would somehow make us look like the bad guys. Classic deflection tactic - trying to intimidate and discredit us because they know they've mishandled this, and we're holding them accountable. They broke my daughter's iPhone and then sent us a bill for an extra $150 to fix it. Save yourself the grief and go to a reputable company. Buyer Beware!!!

When people say to run the other direction, they aren't lying. Poorly trained employees, rude…read morecustomer service and bad quality repairs. It is literally the worst customer service I have ever experienced. Go to best buy (Geek Squad) instead and save yourself money and stress!

While the owner of this repair shop is very nice and is eager to please the customer, he does not…read moreknow what he is doing. If I am being honest, all 3 repair places in the Paddock mall work together and they are all awful. I brought in 2 iPhones that were in perfect working condition. They had the original battery so the battery drained quickly. Now I have two phones with blown mother/logic boards. This happens when someone changes a battery and doesn't pry up the connectors correctly, the screw driver slips and knocks the capacitors off, or by putting screws in the wrong place and causing damage to the logic board when it crushes traces in the logic board. The phones are literally ruined. I had to purchase 2 new phones. I will NEVER do this again. Don't make the same mistake I did! Go to a reputable repair place not some stand in the mall.

I had my iPhone 13 cracked screen replaced at an "iFixandRepair" at the Silver Springs Walmart…read more The service technician was very professional and performed his task without issue, my "beef" is not with him. I did NOT have any other issues with the phone besides a cracked screen. What I was NOT told, (unless it was somewhere in the shop), was that the replacement screen is NOT a certified Apple component! The screen did not look the same as the original, not too far off but still not as good. Within a day or two, I started having issues during several calls. Screen goes black, cannot revive unless the other party hangs up. Phone intermittently shut down hard several times on its own. 30 days after it was serviced, (lost the receipt so I don't know how long the warranty was, if any), I attempted to do the 18.2 software update. Phone developed an unrecoverable error and software imploded on itself rendering the phone absolutely useless. Took the phone to an authorized Apple service center, nothing can be done, so I had to replace the phone. I service extremely complicated medical equipment so I know how the service industry works, and issues can arise that may, or may not have anything to do with the original issue. Still, I cannot help but wonder if the BOGUS, non-certified part had anything to do with my issues. Had I known this, I most likely would not have had the screen replaced. I would have rather lived with it cracked than to even have the sub-par screen I wound up with! TB2

They broke my iPad and now say that it was my fault! I brought them a working iPad with a working…read morescreen that just had a crack on it. The guy said he would put the screen I brought him on for $50. After coming back 45 minutes later the guy said that he tried but couldn't get the new screen to work. Then he added that when he tried to put the old screen back on it wouldn't work either! I took to someone more trustworthy who told me that he broke the pin connectors when he tried to replace the screen. I talked to the owner who said it's not his responsibility and that h would not fix it because I brought a screen to him. Oh my goodness! Please avoid this place at all costs! Go to ReTech instead. You'll pay a little more but will leave happy.

The service here is horrible. I highly recommend you don't go there. I was in the store for almost…read more5 minutes and I still wasn't greeted by any staff member. Everyone seems to be in their own little world. They prefer that you go talk to a kiosk or do all of your business with a computer so when you go to do your business with a computer, the computer or the kiosk cannot take cash. Which was the purpose of my whole visit ! Moreover, the selection of phones that they have aren't very many they're sold out of most of them so you only end up getting what they have as opposed to what you want because that's all they have available. The value is really poor because they won't even put a person in there to greet/advise you so if you wanna go to a store in sit there and not even be recognized for 10 or 15 minutes and this is the place for you! if you're busy and you need to get things done, I might look at a different AT&T store and to be honest with you after dealing with AT&T I might try T-mobile because T-mobile seem to be more friendly to the customer and they really act concerned about you. Bye ATT Yes, no I don't want to contact somebody else. I was already in your store your company had the opportunity to service me you didn't think I was important enough to service me then. So why should I waste more of my time, hoping that you might service me in the future ! People's time is valuable. If you have a $200 credit for me. Contact me if not. Please keep your insincere apologies to yourself. $$$ talks. Best Regards, Respectfully Submitted. A future T-mobile Customer!

I switched to AT&T in April and when I did (with my 6 lines), I had an offer to get the a wireless…read moreinternet for $40 per month (5G access basically). I could not get Fiber, so I thought I would use it until Fiber became available. In August, the City of Ocala ran Fiber to my neighborhood, so I signed up for it and cancelled the AT&T internet and when I called to cancel, I was given a UPS label to put on the box to send the modem back. I sent it back and then was charged over $200 for rental of this box for the remainder of 2 years that I had signed for - I was told I was renting the modem, but not that I had to keep paying on it forever. I contacted AT&T multiple times - at first, I could not find the tracking of the return, so I could not get any satisfaction. Then I found it and called the LOYALTY department, figuring everything was going to be OK now. Wrong! This guy did not care that I returned it. I said that if I have to pay for it, why did you have me send it back? And if I have to pay for it, send it back to me so I can sell it to somebody. He refused. As soon as my obligations for the phones are up, I am out of there! Pretty sad public relations!

love this store! most people seem super sweet and helpful! would return, and probably will. thanks…read moreWW!

I've always seen this place passing by while I'm running errands, so I finally decided to stop by…read moretoday. Oh my gosh, it's worth every penny! And guess what? Chelsea and Melody were super helpful in unlocking my phone and getting a free service. They were amazing!