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    T-Mobile

    3.7 (3 reviews)
    Closed 12:00 pm - 5:00 PM

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    Xfinity Store by Comcast

    Xfinity Store by Comcast

    1.6
    (29 reviews)

    The other reviewers are spot on.....if you want to Xperience hell on earth, visit the Xfinity…read moreStore! After our internet bill jumped 17% with no warning, we wanted to see if there was any way to reduce our monthly expenditure. We called their "customer service" and after waiting 25 minutes to speak to someone, spoke to a guy for an hour who offered some good deals to save $20 or $30 but then when we started drilling down trying to confirm we'd have the same service and wouldn't lose speed or our landline, things got a little fuzzy. So we decided to go in person to the Xfinity store where we wasted an hour talking to someone who was very nice but who was clearly constrained by Xfinity policy. When we mentioned some of the deals the guy on the phone said, he told us that guy was probably lying. Although that didn't inspire confidence, we asked what he could do. He came up with a few different options and we found one that would save us $15 per month...nothing life changing but every little bit helps. Of course, when we asked for it in writing and he tried to send the info to our Xfinity app on our phone, it kept showing a higher price. He called a manager and they could both see in their system that it showed the discounted price but when it was sent to us, it was the higher price. There was absolutely nothing they could do to actually give us the price they quoted us and that they could see in their system. Xfinity knows the have a monopoly in parts of Danbury so there's no need to treat customers as anything other than ATMs. So we'll suck it up and pay the extra $$$ per month as every other person has to. If anyone invented a cable/internet provider that didn't stink as much as Xfinity/Verizon/Spectrum, etc they would have a million subscribers in a heartbeat.

    I was promised a newer more capable modem over the phone, model 10. All I had to do was go to the…read morestore and pick it up to replace my current model 8. Went to the store and they gave me the same model 8, the exact one I currently have. I thought it looked the same but figured the magic was on the internal components. Wrong, customer service told me they gave me the 8 because the 10 is not available in my area. I was told this after wasting my time and having my internet paused for the duration of the replacement Instead of being transparent I was thanked for being a loyal customer.

    T-Mobile

    T-Mobile

    2.7
    (3 reviews)

    Great Service from Angel who took care of us. He set up the phones , explained everything very…read moreclearly and we got excellent promotions. This was a wonderful experience

    Be very careful at this store! I went in really just wanting to purchase a newer phone. The bugs…read morewith my older phone were starting to get really problematic, even with regular updates. So, my goal was to get a newer phone and to get my information backed up and transferred. I was paired with Ashley. And I want to say this ahead of time. She is very knowledgeable about the Apple product line. However, where this became very problematic is that she didn't really seem to want to share that knowledge with me. Every time I asked a question, she would roll her eyes and sigh at me, like a spoiled teenager, sometimes not even answering. Being a generation older than her, just about every response was met with the attitude of yes, why don't you know this? Her customer service skills could've used a lot of work. Specifically, soft skills. Also, I didn't sign up for being there over THREE HOURS to get all of this done. She kept trying to upsell me different Apple products to me. I had to say several times that I really just wanted to get a new phone and get everything transferred there and get to my other errands. And because she had my phone and was running into problems with backing it up, which she only explained to me after she started doing the process , I was stuck there with this unpleasant person for the better part of the afternoon. It was incredibly awkward and she seemed disrespectful. Before I went there, I was paying on average about $90 a month for everything I needed with my phone. By the time I was leaving, aside from the phone itself as EVERYTHING WAS SOLD SEPARATE SEPARATELY, I am now in the hole for over $200 a month. And, she was annoyed because she wasn't going get some kind of employee commission because I was not linking this to my bank account but rather my credit card. No chance in h*ll I was going to let them do that. Every moment I was trying to check out, she kept mentioning and pushing about trying to get my home on their Internet service as well. Totally not interested! Yeah, right. Like I really wanted to be linked to dealing with these people if anything came up in the future. Shop cautiously if you go here.

    T-Mobile - mobilephones - Updated July 2026

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