Cody was amazing in answering all of our questions regarding our internet services. He gave us his…read morebest recommendations to help us with band speed. Highly recommend calling this company and ask for Cody! Amazing! Thanks again

Barb was fantastic with helping me select a service and plan for myself. She made it easy to…read moreunderstand all my options and pick the one best for my needs. I knew going to her would be the best option since I manage a resident building in St. Paul. Barb has gone above and beyond for our new residents and finding them the best deals! I highly recommend going to her first rather than doing the comparison shopping on your own, it's so worth it!

Can I put zero stars?…read more DO NOT GO WITH T-MOBILE!!!! I traded in an iPhone 12 Pro Max for $830 off a new iPhone 15 (I did not send the 12 in). After two weeks with the iPhone 15, I paid the restocking fee and went to the iPhone 16 Pro Max. I again used the iPhone 12 to get $830 off. All was good for a few months, I was getting my rebate on my new phone, as I had sent the iPhone 12 to T-Mobile. Then, my rebate was pulled. I called T-Mobile, they apologized and credited the funds for the rebate. They assured me the issue would be resolved. Two months later, I found they were not giving the rebate. They fixed it again. Now this months bill came in and again the rebate amount was not credited. They credited the amount and assured me they would fix it permanently. Today I get a call from T-Mobile and was told the promotion could not be applied because it's been too long. I asked to speak to a manager and was told this person was the supervisor. I asked to speak to her manager and was told no. This company sucks. As soon as I can leave them I will. The horrible thing is I was ready to leave, but they fixed my issues so I stayed, and even bought an additional phone on a new line. Now I'm tied into two years of paying for that phone. I might pay it all off, cut my losses, and get rid of this horrible company. Do not believe the replies after someone complains on here that they will fix the problem if you contact them. I did that a few months ago, and I am right back in the same spot. I gave T-Mobile my iPhone 12 Pro Max and I am getting nothing for it. I asked to get my phone back since they did not pay me for it, and that was also shot down. They are thieves. The customer service people will not help. "Please contact me and I'll resolve this" is BS. AVOID T-MOBILE, even if they are a little cheaper. Um also getting a military discount with them. This is how they treat retired service members.

May I put zero stars? There is absolutely no customer service at this store. There is also…read moreinconsistency between different associates working there. And the associate manager is sexist. (I watched his check -ins with numerous people over the three times that I have had to go this store. Waiting for up to two hours at times. For men, he was conversational and smiled. With women, he was stilted and dismissive. A very interesting observation in his behavior.) When I expressed my frustration in the inconsistency within the associates, the associate manager had the canned training video, "I am sorry you feel that way," automatron answer. I will happily go to the Minnetonka store from now on. I find them very helpful.

I only saw filtered reviews of this company so I thought I would add my 2 cents worth…read more I have used the customer service several times and it is excellent. There are actually people on the other side that you can deal with right there and now. I was a usfamily.net customer for my email and internet for YEARS and then they joined up with Velocity. Still great service (I don't have a landline ...just the internet at home). I would have given them 5 stars because I am not sure if it is my computer, modem or them but my internet is not all that fast....I wish it was but I don't need it all that much at home when I have it here at work. I highly recommend them for service. They have always been sincere and helpful. Even with my Mom...if she ever had issues they were very patient with her. :) and solved her problems.

I had usfamily.net for years while living in Minneapolis. When I moved away in 2003, I continued…read moreto use them for my email service. I LOVE their spam filtering capability. While friends of mine have "free" email (gmail, etc) they're plagued with spam. USFAMILY beautifully filters enormous amounts of it. I can still view it if I choose, and when I do view it, I'm always blown away how much crap they've save me from. The very few times I've needed assistance, a live person is ready and willing and solves my issues quickly. Definitely worth the few dollars it costs me per year!

I've been really pleased with CenturyLink. I have had their service for two months so far…read more I moved into a new apartment in Bloomington which had a CenturyLink modem pre-installed. This was a fiber-to-the-home connection, complete with a fiber optic cable I could actually look at in the closet. When I activated the service, which was really quick and easy, I got about 50 Megabits per second over the modem's built in wi-fi router. When I wired my laptop directly to the switch, however, I easily got the rated 500 Mbps I was paying for in an online speedtest. Don't use the built-in wifi router. I purchased high quality Unifi equipment, and I easily get 4x faster speeds than I did when I only had the built-in wifi access point.

my has been down for nearly 4 weeks at this point. Other vulnerable seniors in the assisted-living…read morecomplex also have been out of service for this long. I have spent many hours on the phone trying to get information about this have had many appointments set up and then canceled. There is still no resolution to my knowledge. Again, these are whose communication system has been out for this long. This is just not acceptable.

Cbeyond is the worst phone company for small business EVER! They are great at making the sale but…read moreafter that its a total con job. I tried to get out of my contract because I needed a more robust system - they refused saying, "If we let all of our unhappy customers out of their contracts, we wouldn't have any business." Seriously! So then they talk me into a new system that's supposed to solve my issues - and it's supposed to cost me $100 less per month - but of course that isn't true either. It actually costs $100 more per month - AND I had to buy new phones and pay installation fees AND they even charged me an early termination fee for the old system!!! But they got a new 3 year contract out of me by doing that (which I asked them to waive - they said sure - but my agreement still says 3 years). I'm telling you - DO NOT do business with CBeyond. I won't even rate them 1 star. I feel that they have been completely dishonest in their dealing with me and unfortunately I'm stuck with them for three more long years. A bunch of con artists...