Megg was a very nice gal and truly helped me set up my phone that I had to get replaced. She has…read moresuch a nice quality for her customer service and she was so knowledgeable too. Overall, I like the service i received and just want you to say GREAT JOB MEGG!!

From the owner: Visit the T-Mobile store in Cottage Grove and discover America's largest, fastest, and most…read morereliable 5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 7145 E Point Douglas Rd S Ste 160 can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I have been to this specific store 4 times this year alone. The only time I received adequate…read moreservice was when I was upgrading. Every other time, leave it be changing screen protectors (2 times) or going for warranty issues, the service was subpar at best. They have never had a replacement screen protector for my phone, so I have never been able to replace it with the warranty, and I had to pay full price elsewhere. And 3 times I was the only customer in the store, yet I felt as though they were rushing me out and I was an inconvenience for them.

Go for a new SIM card and at 5:47 after the guy just rang up a customer he tells me they just…read morestarted a system update at, looks at his watch, 5:45 and is ready to close. Sign says open till 7pm. Tells me I should good go to target or Walmart and it shouldn't be anymore than $5. $5?????? For a free SIM card. I guess it's a pain to make one or the fact you're not getting a commission on a sale that you gotta come up with some b.s. excuse not to help a existing customer.

This is pretty typical for Verizon, you never answer your phone calls nor return emails or…read morevoicemails. I left you a voicemail including my landline number. Which you never responded to. Pretty typical... And my husband also called and left a message with no response from you, again very typical! I've gone to the atternity general, bbb, yelp and news stations. Reporting the mistreatment and horrible customer service from Verizon. And I'll keep going and reporting Verizon. I also have my own atternity who will be addressing this case as well. I'm not going to stop! I'll keep reporting Verizon to anyone and everyone! Getting the word out on how awful Verizon is! This will get dealt with and addressed one way or another! Nearly 5 months without a fully functioning phone is not acceptable!

Complicated issue. Waited an hour. Couldn't book an appointment online. " got the most…read moreknowledgeable" person. Helped a tiny bit. Said I had the best plan. Couldn't do more. At home got customer service on line. Was great! Got plan for half the monthly price; explained other options. This store did NOTHING to advocate/ help me.

Brought my cell phone in to have the glass replaced and that was fine, but now the battery will not…read morecharge. Before I brought it in battery was charging fine no other issues. I call them and they told me they could look at it but I would have to file another claim and that it might not be covered under my warrant. It was their fault it's not working but now. and now want to charge me for their poor quality of work. Never use this store. I should have read ALL the other BAD reviews first.

If I could give zero stars for absolute incompetence this place provides, I would. I dropped an…read moreipad 8 off for a cracked screen on 8/10 - and picked it back up that same day. It seemed fine, until we got it home, and the screen was jumpy. Brought it back, Quentin texted and said it would be done Monday. I called 6 times, and left 5 messages, and no one called me back. THEN - when I finally got through on Tuesday, they said they tried replacing it three times and the screen is still jumpy, so they must have damaged something internally when they took off the old screen. What do I get? A broken iPad back, and a partial refund. Do NOT bring your electronics here.

Worst customer service ever...and I mean ever. I decided I wanted more out of my carrier, so I…read moreshopped around. I wasn't against t-mobile, but I switched to verizon because they treated me better. I had a 4 phones lines. Mine, My Oldest Son, and my other son and daughter who live in Pennsylvania. My two kids who lived in PA, were 19 and 20, and wanted to get on their own account. So In December 2024, they left for Verizon. I switched to Verizon myself with my oldest son and his fiance back in Minnesota. This is when the nightmare began. My kids phones were all paid off, and so was my sons fiance. I still owed money on mine, so they wouldn't unlock my phone. My son and his fiance had zero problem. Their phones worked immediately. It took me a month to pay my phone off. When I did, they said it would take 72 hours to unlock my phone to complete the switch to verizon. 72 hours came and left, and my phone was still locked. I made a few trips into the Maplewood T-Mobile store for assistance. After voicing my displeasure, the clerk got a temporary unlocking on my phone. So for a month, I was on Verizon with my phone. Now let me be clear, my phone was entirely paid off at this point, but T-Mobile relocked my phone, and is prohibiting me from using it. My phone, My paid off phone T-Mobile has hijacked it, and won't let me use it...and They will not help me. Does T-Mobile have to be so butt hurt I left? Is anybody else going through this? I just want to use my phone...but T-mobile isn't letting me. POOR CUSTOMER SERVICE!!! (I put a one star only because yelp will not let me put zero)

One of our Verizon phones stopped working and we could not get a phone call from Verizon to stay on…read morethe line. So we decided to change our phone carrier. We entered the store at 10:00 AM when it opened and we had to wait about an hour before we were served; but when we were finally served by John it was an absolutely enjoyable experience. He was so good at small talk, and he was so funny. And even when he wasn't funny he thought he was funny which made it funny. We bonded over the two hours it took to transfer and we left with phones that were working, which was the most important part. I'll only ask for John at this store and cross my fingers he's available!

I've driven by this place a zillion times, but never have stopped by. It's in Midway, across from…read moreBanfield Pet Hospital and Big Tent Liquor off the Green Line. I had dropped my Iphone and part of the corner popped out of the case, so knew I needed to get my smartphone fixed. I checked out some Yelp reviews and decided it was worth stopping by. First, Snelling Avenue was undergoing major construction when I drove there, but it was easy to get to and has its own parking lot, which is super convenient. It was empty when I went in, and I was promptly attended to. The store manager, Demetrius W, helped me. He went over the minimum labor fee of $26, and they literally fixed it within 5 minutes. I barely had to wait - had great customer service, and found the price to be reasonable from other estimates that I got online. Overall, very happy with my relatively easy Iphone fix!

Friend had bought an iPhone from them in the past and they seemed friendly and trustworthy. Brought…read moremy own iPhone in to have the cracked screen replaced. When I dropped off my phone it was functioning and charging completely fine. Picked it up the next day and it wouldn't charge and was stuck in a restart cycle. Demanded to know what happened to it and after running some tests they finally admitted they had fucked the motherboard. Okay price for fixing screen but be prepared to have to buy an entirely new iPhone and if they destroy your cracked one they only refund cost of screen not $25 labor cost, which is ridiculous because all they did was destroy my phone.

My laptop wasn't powering up and I wasn't sure if it was the laptop itself or the power unit. The…read moreplace was busy, so there were a few people ahead of me (no big deal). When he was able to check my laptop, he was able to confirm that it was just the power thing. He didn't even charge me!

Quick reply, simple straightforward and courteous. Highly recommended.read more