Save your time and money and go to Verizon or somewhere else. This stores bad information cost me…read more$1100.

Coming to this location is always quick and painless…read more Malik always takes care of me when I come, he actually helps me with my personal and business account. Even if they do not have the product I want, the are quick to go the extra mile and see what stores nearby have it, or ship it to my home/office priority. The free and plentiful parking also make it a great location. I'm forever a loyal AT&T customer!

Edwin was extremely knowledgeable and helpful in getting us new phones and helping to set them up…read more He explained all the new features and helped get us the accessories we needed. He also gave us tips on how to manage these changes with our billing.

Anessha is 1000000% helpful and knowledgeable. Blown away. Helped me fix all my issues with my…read moreaccounts and switching from tmobile

My experience at Apple Cumberland Mall was okay overall & my issue was resolved eventually after a…read morelong wait. I arrived a few minutes early and checked in with a friendly Apple associate. She greeted me, found my name and walked me over to a table with four seats. I waited for over 30 minutes in what seemed to be a troubleshooting area for iphones and while waiting I saw other customers (with phone issues) dealing with various situations. Some were waiting and some were being served. There were plenty of Apple associates walking around with their teal shirts and politely greeting or assisting the best way they could (or couldn't). Another staff member checked on me after 15 minutes, and said someone would be with me soon. There was a woman being served next to me who was visibly upset after working with an associate to solve an issue with her phone, and I heard her state that she'd been there for over an hour. About 15 minutes later another staff member came over to check on me & I asked if I should move over to what appeared to be the table for Mac issues. They agreed and I moved over a few minutes later. My issue was related to a water spill on my Macbook Pro, that damaged my charging port & keypad. I initially tried to resolve the issue with Best Buy - Geek Squad near my home, but the agent was unable to process the ticket after doing most of the work to assist me for an hour and send my laptop out to be repaired. He provided a Geek Squad ticket number & print out and gave me advice to go to an Apple location with it so they could help finish the job. After 45 minutes of waiting, the agent at Apple was able to enter the Geek Squad ticket into his database, collect my payment for repair and take the computer. $300 plus tax and a few business days later my Macbook was shipped back to me repaired. I will note that my Macbook was under warranty (extended) when this occurred . I struggled between a three and four rating because I could see why many customers were upset first hand. My decision to give them a three is because of the long wait time, despite of having an appointment made days in advance & explaining my issue to two associates before being told to move to the proper area to be seen. It was inconvenient, but this location ultimately helped resolve my issue and prevent me from footing the bill for a new Macbook this year. I would return if in a similar situation and pack the patience.

First, go online to schedule an appointment. I did not, as this was my first trip to an Apple…read moreStore. My wait was over an hour. My i16 Pro is less than 1 year old. I explained that the phone was intermittently getting HOT when charging, which leads to a fast draining of the battery as soon as it was removed from the charger. The drain takes about 2 hours, even when the phone is sitting on the desk or otherwise not being used. Miguel tried to convince me a relatively new charging/data cord, bought from a Verizon Store, was the culprit. In desperation, I tried his recommendation to buy an Apple Cord and Brick. It is still intermittently heating up when I charge it. I don't blame Miguel for that. Apple has trained him to do this. However, Miguel left helping me to go on a 15-minute break, forgot about me & moved on to the next customer when he returned from his break. I walked out. The lines were long, the techs were struggling to keep up, but lackadaisical about their time. I spoke with several people lately: friends, several other customers waiting at the Apple Store & on FB. This seems to be an ongoing issue with Apple. They apparently have a plethora of bad batteries & are making excuses instead of correcting the problem in order to keep their profit margins fat. This will be my final Apple phone. I will be using Android in the future.

Great location! Friendly staff!…read moreTeam park as amazing! Javan went above and beyond for my girls I really appreciate that!

From the owner: T-Mobile changed wireless for our customers. Un-carrier made us who we are and it has become…read moresynonymous with 100% customer commitment. We set out to change the game, and the results speak for themselves. When VoiceStream Wireless was purchased by Deutsche Telekom and became T-Mobile USA, we were just like the other guys. We knew in order to stand out, we'd have to make a big impact. Enter the Un-carrier and the beginning of the end of the wireless industry as you knew it. We do it for the customer. The Un-carrier's momentum has become a consumer revolution that sets T-Mobile completely apart from the competition--with business results to match. T-Mobile¬†ONE abolished data limits forever. We simplified pricing and introduced a single plan that includes unlimited data, talk, and text. We set out to relieve our customers' pain points and ended up creating a wireless revolution. Join us and be part of the Un-carrier movement.

Wow. T-Mobile is definitely not AT&T! From the first telephone call when I signed up for service,…read moreto the amazing customer service at the Cumberland Mall location my experience has been fabulous. Since this is the T-Mobile store location, I will share that part of my journey as a new T-Mobile customer. The store was clean and inviting. I walked in and was immediately greeted by Josh. I needed help in trading in my old iPhone, and was not in the system yet, since I hadn't registered. No problem! Josh took his time to find my new client file, and professionally handled all the details for my trade in, including my receipt. But it gets even better! I had put the protective screen on myself (better handled by the professionals) and while Josh was working, I asked Javian if he could help me. Turns out one of my corgi's hairs was underneath the screen. No problem! Javian got some tools out and fixed the bubble issue. For an OCD iPhone crazed customer, this was simply wonderful! I would def return to this location and highly recommend it to anyone that wants a professional, enjoyable and well executed experience.

Awful experience at this location. I was returning equipment and they had me wait for 30 min while…read moreseveral employees just stood around. I ended up paying to have it shipped back through UPS because I couldn't deal. So glad I cancelled our internet with this terrible provider!!!

Rami fixed my old cell phone when everyone else said it was a "lost cause". He was professional,…read morefriendly, and has very reasonable prices. I am going to take my old computer to him as well. He is some kind of electronics wizard!

This store employees from the owner ,GM, and customer service reps inside of this small…read moreunprofessional establishment is very poor! I feel as a customer that I was victimized and so much more based on my gender, age, credit, and personal background! One of the rep in the store fraudulently ordered many new iPhone 13 under my account number without my consent and knowledge! I found out by a confirmation notice from UPS confirming a shipment of the newly already activated phones that was being shipped to the Verizon retailer located in Cumberland mall! Once aware I immediately called the store the same rep answer and said he did see the order that he must've did it by mistake and would I like to delete my order that he made a so called Mistake on! I asked for a supervisor or to speak to corporate and he said he didn't have a chain of command! I reached out to Verizon corporate Fraud department and they verified that it was fraud and blocked the order! I noticed when setting up my new account in this location that they use personal laptops while doing business and in putting customers personal information please be aware of possible scams!