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    Verizon

    1.0 (1 review)
    Closed 11:00 am - 7:00 pm

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    4 years ago

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    MF Phone Repair - Phone repair service

    MF Phone Repair - Phone repair service

    3.0
    (15 reviews)

    This is a picture of my newly installed, supposedly OEM Fold 5 inner screen, which was installed…read moremonths ago. The cost was like $615. I bought the location on 6/1/2026. To see if there is a warranty on the screen. I contacted the company, and they said there is a one-year warranty, but MF Phone had to send the screen back, and the supplier of the screen will look at the screen to see if the issue was by neglect or water damage; so, the bull they gave was that the phone was damaged. I did not drop the phone, and it did not have water damage. The screen was defective. So I will post my receipt showing the date of repair and the name and number of the company that MF purchased the screen from. When a business must buzz you in, it's up to some shady stuff. I decided to research how I repair my own phone. The video I am going to link shows they had to remove the front screen to replace the inner phone even if the front screen is not damaged. Scam! https://www.youtube.com/watch?v=jkvMbHBZ-aE

    Over the years I have spent thousands with this company last time I went to get my iPhone 12 screen…read morefixed. The lcd broke without even dropping it when I went back to the shop the tried to charge me extra money as if it's my fault the screen is going black after spending 150 dollars the owner tried to charge me an additional 30 dollars.not to mention they have a 30 day warranty that means absolutely nothing. Save your time and money and just go somewhere else ‍

    Apple Cumberland Mall

    Apple Cumberland Mall

    2.4
    (140 reviews)
    $$$

    My experience at Apple Cumberland Mall was okay overall & my issue was resolved eventually after a…read morelong wait. I arrived a few minutes early and checked in with a friendly Apple associate. She greeted me, found my name and walked me over to a table with four seats. I waited for over 30 minutes in what seemed to be a troubleshooting area for iphones and while waiting I saw other customers (with phone issues) dealing with various situations. Some were waiting and some were being served. There were plenty of Apple associates walking around with their teal shirts and politely greeting or assisting the best way they could (or couldn't). Another staff member checked on me after 15 minutes, and said someone would be with me soon. There was a woman being served next to me who was visibly upset after working with an associate to solve an issue with her phone, and I heard her state that she'd been there for over an hour. About 15 minutes later another staff member came over to check on me & I asked if I should move over to what appeared to be the table for Mac issues. They agreed and I moved over a few minutes later. My issue was related to a water spill on my Macbook Pro, that damaged my charging port & keypad. I initially tried to resolve the issue with Best Buy - Geek Squad near my home, but the agent was unable to process the ticket after doing most of the work to assist me for an hour and send my laptop out to be repaired. He provided a Geek Squad ticket number & print out and gave me advice to go to an Apple location with it so they could help finish the job. After 45 minutes of waiting, the agent at Apple was able to enter the Geek Squad ticket into his database, collect my payment for repair and take the computer. $300 plus tax and a few business days later my Macbook was shipped back to me repaired. I will note that my Macbook was under warranty (extended) when this occurred . I struggled between a three and four rating because I could see why many customers were upset first hand. My decision to give them a three is because of the long wait time, despite of having an appointment made days in advance & explaining my issue to two associates before being told to move to the proper area to be seen. It was inconvenient, but this location ultimately helped resolve my issue and prevent me from footing the bill for a new Macbook this year. I would return if in a similar situation and pack the patience.

    First, go online to schedule an appointment. I did not, as this was my first trip to an Apple…read moreStore. My wait was over an hour. My i16 Pro is less than 1 year old. I explained that the phone was intermittently getting HOT when charging, which leads to a fast draining of the battery as soon as it was removed from the charger. The drain takes about 2 hours, even when the phone is sitting on the desk or otherwise not being used. Miguel tried to convince me a relatively new charging/data cord, bought from a Verizon Store, was the culprit. In desperation, I tried his recommendation to buy an Apple Cord and Brick. It is still intermittently heating up when I charge it. I don't blame Miguel for that. Apple has trained him to do this. However, Miguel left helping me to go on a 15-minute break, forgot about me & moved on to the next customer when he returned from his break. I walked out. The lines were long, the techs were struggling to keep up, but lackadaisical about their time. I spoke with several people lately: friends, several other customers waiting at the Apple Store & on FB. This seems to be an ongoing issue with Apple. They apparently have a plethora of bad batteries & are making excuses instead of correcting the problem in order to keep their profit margins fat. This will be my final Apple phone. I will be using Android in the future.

    Verizon - mobilephones - Updated August 2026

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