I would like to begin by saying this has little to do with this location. The people are as helpful…read moreas they can be. My issue is with those we need to call for support. I was charged $49 when I paid for the stupid mobile protect plan because I was told it covered damages like a faulty battery. Apparently there's a hidden restocking fee that they don't tell you about. I was at no point in time told about this restocking fee. That makes the $19 device protection bullshit. Don't offer something if you're not going to apply it. Yes, i'm incredibly pissed off and dissatisfied. Customer service is an absolute joke. I called to get options to fix the battery on my phone. Was not told repair was an option. Just replacement. Got the replacement. At first they said the package with the old phone was lost. They found the old phone at their warehouse. Restocked the malfunctioning phone apparently and applied a $49 restocking fee to my account. I'm livid. I'm done. You've lost a customer today because one of my biggest things is if you do me wrong, I'm not trusting your service anymore. You can expect my current phone back after I get my new phone with another company. Disgusting behavior on your support teams part. You're not hurting for money, you're tricking people and it's just gross. 26 minutes on the phone for them to tell me I was lied to and lied to again but told they'd reassess my account and apply "loyalty discounts."

Not sure if they are just uneducated on the online deals or they are just trying to make a sale but…read moredo not listen to the employees when they tell you the deal will be the same in store that is is online, I went to the store based on this knowledge told to me by the employee, they tried to get me on the hook for double the monthly payment !!!! And said my deal online wasn't correct, I went home and saved myself 40 bucks a month doing it myself !!

Had the worst store manager ever,told me I should maybe change carriers, treated me mean and…read moreunappreciated terrible time won't go back! He sucked,watch out not all shops are equal.

We went to this location twice and was helped by Lloyd on both occasions. He was very kind,…read morecourteous, knowledgeable, and offered us a generally overall excellent experience while helping us with our phone upgrade. I absolutely recommend this location and this young man.

Thomas and Demarco were really helpful and spent a full hour each trying to correct an error their…read morecorporate made on my account. Every option involved AT&T wanting to charge me to fix their mistake. Thomas and DeMarco are both very good customer service representatives, and a corporation so unwilling to enable them to succeed in helping a customer doesn't deserve such high-quality employees. I hope the best for those two, but I am taking my five lines to Verizon.

I've had a few disappointing experiences at this AT&T location recently due to one particular…read moreemployee. On multiple visits, this person was dismissive and unhelpful. Instead of answering my questions and offering to help me they treated me as if I were an inconvenience, even going so far as to make me feel stupid for asking a question. I originally placed an order for a new phone with Julissa (who was amazing), but something happened on their end and the order never actually went through. I wasn't upset, I know things happen, but I ended up having to go in two more times and this person was dismissive of me both times. I understand working retail is hard, especially around the holidays, and I would never expect someone to jump for joy to help me, but basic courtesy and kindness for another human and customer was just not there. This person made the entire experience uncomfortable. I felt like I needed to apologize for inconveniencing them by just being in the store.

Braijion helped walk me through the process of trading a phone and helped me save money with a…read moreteacher discount. Everyone was friendly and I will go there for any questions I might have in the future (if the website can't answer them first!)

Everyone at this store has been very nice and kind. The service has been great. Every time I've had…read morean issue, they have been very attentive and help. They have products for sale and they offer help with your account and purchases, This store has rows and rows of cases, chargers, accessories. The store is easy to access and it's in a good neighborhood. The store is also clean and brightly lit. The decor is nice, as well. There are ample parking space, too. Very helpful staff and nice store. Highly recommended!

I am so glad I went here. Shane is a f@#$&!* Rockstar!! I cannot say enough how much this place…read moresaved my phone (life). T-moblie couldn't help cuz they had no in house techs???! Really. But they did do something right and that was recommending this place. Kimberley his assistant was super nice and helpful. I'm telling you all, you got a phone issue, this is the place to go!!!! Hands f@#$&!* down!!!! They rock, Shane you rock!!

Have experienced GREAT service here twice! First was when lens cover cracked after dropping iPhone…read more- quick and easy repair with a quality product, and I added a better hard case for future protection. Second was when MacBook Air shut off in midst of update and wouldn't/couldn't restart - patient advice helped in waiting out the problem until restart was complete. In the event of future issues with Apple gear, this is the place for me.

I came in because my phone was lagging a lot. The guy helped me reset. It changed some settings…read more Got it working a lot better you know it was no charge. She was really nice. I recommend this to anybody who has phone problems who can't take it to their local phone service or whatever.

Took my phone in for a warranty repair to replace a damaged scrreen. Within an hour, they had it…read moreback to me. The technician did a great job and we're very pleasant to work with. A+

Jack was very polite and extremely knowledgeable! We started 4 new lines and spent least than 20…read moreminutes in store...my experience was truly exceptional

The person there is absolutely not kind, and I don't think he cares at all whether you have any…read moreproblem or whether you want to buy anything or not. He just absolutely doesn't give a shit