I stopped at 10:43. They asked if I had a appointment I said NO. They said if I would wait to see…read moreif their next appointment to comes in. If they did not show they would help me then. The next appoint was 12 noon. I asked again. Little confused I was planning on switching my account. 3 phones total. This was ridiculous

This place is horrible I've been here 17 mins and absolutely no one has spoke to me I'm just…read morestanding here not knowing what to do there are no greeting signs no waiting signs absolutely no one said be right with you there is a wait limit nothing this is so wild and unbelievably disrespectful no one look me in my eye smiled nothing if they don't want to work in a place of customer service DONT I'm only here for a pick up which could have be don't quickly inbetween the damn update and greeting the next customer they choose not to engage and should be replaced by people who actually enjoy going to there place of work to help others that's sick the woman didn't even turn her head to see if or who or what customer just walked in the door it could be dangerous next time and y'all wouldn't even know oh well better luck next time.

Quick repair. Awesome service. Great customer service, super fast and easy. Will be coming back…read morealways so nice helping me

They were extremely helpful!! Mr. Martin & Kumar helped us out and they luckily had a deal going…read moreon! Great price, and speedy fast! about 20min, every other place I called was overpriced & would take forever! This place is also open 24/7 for your convenience. I personally have never heard or seen a phone repair store that's 24/7. Exceptional service and highly recommend!

I thought my android phone needed a new charging port and received a recommendation to try…read moreGophermods from a knowledgeable source. Gophermods simply cleaned it and it's good as new. Very quick and, even better, free! What a kind and helpful service.

The people here will go out of their way to patiently help you shop for a product or learning about…read morethe ins and outs of costs to repair or replace devices. And their quality of their work is exceptional at a very fair price.

No nonsense, which means please limit the chit chat. Not unpleasant, just all business which is…read morefine! Extremely efficient and knowledgeable. Prices lower than most. I had second repair that miraculously fixed itself before my next appointment. Chad was gracious about my cancellation. He also educated me on another service I needed that was not in his bailiwick. He referred me to another iPhone repair service- the ultimate mark of a confident service pro in my mind... product knowledge, education, and not withholding info for fear of competition. I appreciate that he runs his service out of his home in the evening on top of a full time day job and a family. His kids seem to know daddy's working- they are respectful, quiet and observant but have good boundaries. You're in his home, so you should do the same! Chad earns his high review rating. Don't hesitate!

Chad made the process of repairing my iphone screen a breeze. Dropped the phone with him for 45…read moremins and the broken screen was fixed. I was reluctant initially but he is very professional. I would highly recommend his service.

Overall it was a good experience. The customer service representative did a good job of explaining…read morewhat needs to be done in order to fix the screen on my phone. Unfortunately I had to come back in because the screen that was installed started to glitch. So I had to make a second trip to get it fixed again.

Did the water damage repair and the screen replacement here one week after my phone got dead. The…read morenew screen has some deficits and doesn't work perfectly but at least I kept all the data here in the phone otherwise I'd have to swap a new one at Apple store losing all my stuff there.

I don't normally post things like this, but I want to caution friends and family about having their…read morephones serviced at the Apple Store in Rosedale Center. I recently went there for a scheduled repair to replace the back glass on my phone. I arrived about 10 minutes early because I hate being late. The employee checking me in had trouble getting the QR code to work at the entrance, but directed me to sit in the back and said someone would help me shortly. About 10 minutes after my scheduled appointment time, another technician came over and asked whether my phone was running beta software. I told her it was. She said they would need to "flash" the software and connected my phone to their computer. My entire phone was then erased. At no point did she clearly tell me that this process would delete everything on my phone, nor did she ask whether I had a current backup. Had I understood that my data was about to be erased, I would have backed up the phone while I was waiting or chosen not to proceed. When I raised concerns, she immediately claimed she had warned me at the entrance. She had not. She then repeatedly stated that Apple is not responsible for lost data, despite the data being lost during the service process without a clear warning or confirmation from me. My backup did not include my messages, many apps, and other important information, so I lost almost everything that was stored locally on my phone. There was no meaningful apology or attempt to help. I was simply asked to sign paperwork acknowledging that Apple was not responsible. At that point, my choices were essentially to leave with a broken, erased phone or allow them to complete the repair and leave with a repaired, erased phone. I strongly recommend using a different Apple location for repairs, such as Apple Southdale or the Mall of America location. More importantly, regardless of where you go, make sure you complete a full backup before handing over your device and require the technician to explain clearly whether any part of the service could erase your data. I understand that customers are responsible for backing up their devices, but I also believe technicians should obtain informed permission before performing a process that will completely erase someone's phone.

Went to the Apple Store in Rosedale today and had a disappointing experience. I waited over an hour…read moreand a half past my scheduled reservation time for a watch repair. The staff didn't seem very friendly and looked frustrated dealing with customers. I get that they were busy, but it still felt unprofessional given how long I waited. I wouldn't recommend this Apple location.

I went to another t mobile in Fridley and a had horrible experience. When I came to this location…read moreall the worker were the best. Ian helped me with a returnand he was great!

I went to Brooklyn park's t-mobile and they were significantly better in customer service than this…read moreone. They were unfriendly, did not even give me any time